Customer Ratings & Reviews
- Model:
- SODVK-85680W8RL-US
- |
- SKU:
- 6423317
Customer reviews
Rating 4.2 out of 5 stars with 597 reviews
(597 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers are delighted by the excellent camera quality and ease of use of this 8-channel 4K UHD security camera system. Many found installation straightforward, and the night vision capabilities received positive feedback. However, some users experienced issues with the mobile application's functionality and loading times.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Dont buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage product, app is choppiest video ever....basically waste of money
This review is from Swann - Professional 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System - White
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello JasonE,
Thank you for reaching out to us and sharing your feedback on our Swann System. Your detailed review gives us more insight into the things we have done correctly. Here at Swann, we believe that there is always room for improvement. We are sorry to hear about your most recent experience with some of the features on our app and connectivity issues. We will continue to launch updates to the firmware and application to help further improve your experience. In the meantime, we suggest that you reach to our technical support department to ensure that all the settings are set up to provide you with the best possible experience and assist you if there are any other issues. Your feedback and satisfaction is very important to us.
https://support.swann.com/s/
Please let us know if we could further assist you.
Thank you,
LV - Swann Team
Rated 3 out of 5 stars
Poor video
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. Video is grainy no way is 1080 and night vision almost non existent. these cameras are not up to the task. .
This review is from Swann - Professional 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System - White
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Enforcer 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security System. The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting. if you have not already please reach out to a member of our technical support team for further assistance. there are various settings that can be adjusted within the recorder or application to help improve your experience. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Image quality, Motion detection
Rated 4 out of 5 stars
Good Entry Security System for Smaller Property
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for a solid, wired security system for your house or property, you could do well with this Swann system. The biggest caveat to any wired security system is installing it, and as long as you are aware of that going in (but also of the benefits of wired) then there’s no reason to discount the system. Wiring for each camera is generous, and tucking them away in the wall seals or running the cables through holes drilled in your property isn’t an issue. Installation is straightforward, and there’s nothing really to fault here during the process. Construction of the cameras does feel more robust than some wireless counterparts (I have a few Arlo inside the house and the Swann cameras have a bit more weight to them and feel less plastic). My biggest recommendation to anyone would be buy a separate monitor/tv for your security system to use exclusively. If you do that, you won’t have any issue with placement of the system’s DVR box. Once everything is set up you’re pretty much good to go. I really like the cameras blue/red lights and sirens, and the motion detection seems to be spot on. The heat detection feature seemed to be hit or miss, but I felt that was the least important of them all for my needs. Some people may also find that the 90-degree angle of each camera is too little, but again if you place your cameras right this shouldn’t be too much of a problem. My only real gripe is with the Swann app that they have. It’s okay at best, not like the cloud-based systems such as Arlo’s interface. It’s a bit clunky and could benefit from an overhaul. Of course, most likely you’re not going to be relying on the app and cloud-storage (hence why you’d buy a wired system) so it’s a bit of a pass for me. Overall, the camera quality is good at day and night, DVR is clear and has ample storage, and camera wiring is long enough to ensure coverage.
This review is from Swann - Professional 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System - White
I would recommend this to a friendBrand response from Swann
Posted .Hello DarthNeyehilus,
Thank you for reaching out to us and sharing your detailed feedback on our Swann - Enforcer 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System. We are glad to know that you are happy with our Swann System. It is our goal at Swann to make great security solutions easy to use and affordable. We hope you continue to enjoy all the great features this system has to offer.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Rated 3 out of 5 stars
Security camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't record sound no microphone would be better if it had a microphone
This review is from Swann - Professional 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System - White
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Mindyny1,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Enforcer 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System. Based on the information provided you are correct. The cameras included in this kit do not have audio features. Swann does offer DVR kits with audio features and also NVR kits with audio features. If you have not already, please reach out to members of our Swann sales support teams and we can help pair you with a system that best suits your security needs. Long term our support team will continue to launch updates to the firmware and application to help further improve your experience. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Rated 3 out of 5 stars
Security Camers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had to return this item as we thought it was wireless. We didn’t want hardwired.
This review is from Swann - Professional 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System - White
No, I would not recommend this to a friendRated 3 out of 5 stars
Canaras
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too complicated to do the set up and quality not that good
This review is from Swann - Professional 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System - White
No, I would not recommend this to a friendRated 3 out of 5 stars
Hard to install it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good stuffs but they couldn't install at my house.
This review is from Swann - Professional 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System - White
I would recommend this to a friendBrand response from Swann
Posted .Hello HemP,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Enforcer 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System. Swann has pioneered the category of DIY installation and is proud of the work we have done up-to-date. Swann does not offer the installation or installation service of our products. Swann is also not responsible for covering the cost of installation or installation of our products. We offer video tutorials and 24-hour technical support. If you have not already, please reach out to a member of our support team and see how we can better assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Rated 1 out of 5 stars
Very bad
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad quality and please stay far away from swaan and don’t lost your money.
This review is from Swann - Home 8-Channel, 6 Camera Indoor/Outdoor Wired 4K UHD 2TB HDD DVR Security Camera, 2-way Audio, Surveillance System - Black
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Naji,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Enforcer 8-Channel, 6-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System. Based on the feedback provided we are not able to get a good understanding of the issues you encountered with our recorder kit. If you have not already, please contact a member of our 24-hour support team and provide your model number for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We would like to make sure we have done everything to help further assist you. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Rated 1 out of 5 stars
don't waste your time
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the worst camera that is I have seen........................
This review is from Swann - Home 8-Channel, 6 Camera Indoor/Outdoor Wired 4K UHD 2TB HDD DVR Security Camera, 2-way Audio, Surveillance System - Black
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello MMGMMGMMGMMG,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Enforcer 8-Channel, 6-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System. Based on the feedback provided, we are not able to get a good understanding of the issues you experienced with our product. We would like to make sure that we have done everything possible to help further assist you. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Image quality, Motion detection, Setup ease
Rated 5 out of 5 stars
Awesome wired security system!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As with any wired camera system, the wiring itself is going to be the most time consuming part of the install. However, once all the wiring is complete, set up is quick and painless. The video quality is crystal clear, and the night vision is impressive. I currently use all 4 cameras to monitor my property on the corners of my house, and the camera system has performed flawlessly both day and night. There are adjustable settings for motion, heat, and face detection. Also, having cloud backup of recordings is a great feature, so I don't have to worry as much about local storage filling up. Overall I would recommend this camera system to anyone needing some additional security, either at home, or to monitor cash registers or general business use in super high resolution.
This review is from Swann - Professional 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System - White
I would recommend this to a friend Rated 1 out of 5 stars
Overall TRASH
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Straight trash as my child says bout something thy is not worth the price! The app is joke and let me explain 4K it don’t matter is it’s 16k it’s the tv lines that count all they did was sharpen the image to make it look like it’s something! Let’s not talk about this app it so far behind it’s not live so if you see someone breaking in your car to late if your away from home they are already gone. This thing is worth 120 he’ll go on Amazon me buy a Chinese one I paid 100 Is not 4K but looks better than this Swann has became a joke bought it today goof back tomorrow
This review is from Swann - Professional 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System - White
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Michael,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Enforcer 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System. Based on the information provided, we get a good understanding of the issues you experienced and how we can improve. We believe that there is always room for improvement. Our support team will continue to launch updates to the application in order to further improve your experience. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Image quality, Setup ease
Rated 5 out of 5 stars
Well worth it!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had been looking for a security system for my home after my car got broken into two times. This is the answer! The box itself was unassuming. I actually thought it was smaller than I expected. Inside the box are three smaller boxes containing the cameras, cables, DVR, and power cords. Everything was surprisingly light. This on top of the fact that everything is plastic does give off a cheap feel. I am a little concerned about the future wear and tear, but only time will tell. I would say setting up can be intimidating at first. I had my elderly father first try. He is by no means tech illiterate, but he kind of gave up after a few minutes. The instructions helped alot. However, given that there is no way to connect the wrong way, I would say that set up is pretty foolproof. Once you get the hang of it, connecting everything is a breeze! The biggest hurdle in setting up these cameras are running the cables through the wall. This was very difficult for me and there was a learning curve. However, this was not because of the Swann system. I would have had trouble with any wired security system. You do need to connect the DVR to a TV. Once connected, you just run setup and you should have images! In order for you to have remote viewing, you need to connect to your router with an Ethernet cable. There is no wifi capabilities. Honestly, I did not mind either way. I did not feel the need to use time sync and app so I did not use the Ethernet cable. I will say, it was annoying to not have a keyboard. There is a USB mouse that you use to operate the software. I thought that a keyboard would work, but unfortunately, it was not the case. There does not seem to be keyboard support. You can set up everything you need. Motion detection, alarms, sirens, scheduled recordings, etc. You can also make it so that the blue and red lights trigger when it detects motion. It was feature packed. However, I will say that the OS could be a little bit more user friendly. Now on to the most important part: the image quality. I was impressed! The images were clear. They were not 4K quality crisp, but I was very impressed. At 4K, the FPS do drop significantly, so I did not really think it was useful to keep resolution that high. However, the images were great even in low light settings. All in all, this is a great security system for the price. The build quality and long term durability is a concern, but with all all the features at this price point, I don't think you can go wrong! Pros: Price Lightweight Setup is not too bad Feature packed and easily customizable Remote app viewing Great image quality in any light setting Cons: Build quality is concern for long term No WiFi - Ethernet for remote access OS is not user friendly No keyboard support
This review is from Swann - Home 8-Channel, 6 Camera Indoor/Outdoor Wired 4K UHD 2TB HDD DVR Security Camera, 2-way Audio, Surveillance System - Black
I would recommend this to a friendBrand response from Swann
Posted .Hello sollyp,
Thank you for reaching out to us and sharing your feedback on our Swann - Enforcer™ 8-Channel, 6-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Surveillance System. It is great to hear in detail how we have improved your sense of security. Please know we believe that there is always room for improvement. All feedback left is reviewed by our product development team to help address your concerns with the updates to come. We have a wireless adapter that can be purchased separately to connect your Wifi network. For the time being, the recorder does not support keyboard accessories. Navigating the menu must be done with the mouse. Your honest and detailed feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Motion detectionCons mentioned:App performance
Rated 4 out of 5 stars
Good Security
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Swann Enforcer is great security system with many features. There was a few set backs with installation but was because I took it upon myself to do it all. I highly recommend getting it professionally installed to save time and make it easier for yourself. Everything is included in the kit for the installation and the directions are easy to follow. The system itself works great and picks up movement at night perfectly. The night vision is in color but don't expect vivid color. My favorite part about this system that sets it apart from others is the heat sensors. We have coyotes around us and this helps detect them and keep our dog safe being able to know they are coming around. The light system works great and will definitely scare anything off. This system also is saving us money because it doesn't require a subscription and all the video footage is saved on the base unit. My only complaint is the app itself. It's slow to load and lags at times but it's expected because of the way the security system is. I just think a nice update could make the app more easy to use. Overall the system works great and I highly recommend this security system!
This review is from Swann - Professional 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System - White
I would recommend this to a friendBrand response from Swann
Posted .Hello Techguy3000,
Thank you for reaching out to us and sharing your feedback on our Swann - Enforcer 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System. We are sorry to hear about the issues you experience when installing the system and our Swann Security application. It has been brought to our attention that there are potential bugs within the Swann Security application. Please know that our development team is working hard and consistently on updates to improve your experience. The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting. Contact our 24/7 support team for further assistance.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Image quality, Night vision
Rated 5 out of 5 stars
Security Without Subscription Strings
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First things first- I can't speak to the installation process, because I hired a local handyman to do the work. It was definitely more involved than a standard wireless system, but the quality of the picture and features definitely made the extra expense/effort worth it. The box pretty much has everything that you would need except a 4K monitor. Once the cameras were mounted and connected, the picture was amazing. There is full 4K when viewing the live feed, which gives an added sense of security because I'm able to get a detailed look at what's going on. The night color vision and heat sensor really set this apart from the competitors, especially at this price point. We set the flashing lights off for a test, and they will definitely scare off any intruders. The best thing about this system is that there isn't a need for a subscription plan. The DVR keeps your video on a hard drive instead of the cloud. There's no need to connect to a network, although the app does offer a quick and easy way to monitor and adjust your settings. This is a MUCH more comprehensive security solution than the low priced wireless doorbells and auxiliary cameras. I'm not a security expert, just a single mom looking to feel safer in my home. This system definitely meets my needs and exceeds my expectations.
This review is from Swann - Home 8-Channel, 6 Camera Indoor/Outdoor Wired 4K UHD 2TB HDD DVR Security Camera, 2-way Audio, Surveillance System - Black
I would recommend this to a friendBrand response from Swann
Posted .Hello GeekGirl10,
Thank you for reaching out to us and sharing your positive feedback. We are glad to know that you are happy with your most recent purchase of our Swann Enforcer 4K DVR Kit. Consumers want smart security solutions that prevent crime, interconnect with one another, and offer value with no recurring fees, and this is what we are delivering with the new Swann Security products. It is our goal to make security easy and affordable. We hope you enjoy all the great features this system has to offer.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Rated 1 out of 5 stars
PC Window app access to DVR
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation wasn't too tricky but there was one slight barrier with the DVR configuration. My problem is figuring out which PC windows app to log into the DVR. I spent several hours researching Swann support articles recommended by their auto chat system. None of the apps on the Swann support site lists an app for my DVR. Maybe there isn't one.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hi Richard. Your DVR system is primarily designed to work with the Swann Security App on either iOS or Android phones. We do have some VMS software available for your PC as well, but this is more of a secondary piece of software for those that wish to try it rather than our main interaction point. For more information on this software please see the following link on our support site:
https://support.swann.com/hc/en-us/articles/4715708219673-Swann-Security-VMS-access-for-OS-5-units
-SD, Swann Product Management
Rated 1 out of 5 stars
Swan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Could not get the app to work on my phone. When I would tell the system I’m home and to disable deterrents it wouldn’t work. I would be outside working in the lawn and the dam alarm would go off. I spent over an hour with tech support and they couldn’t figure it out. Told me they would get back to me. 2 days went by. I returned the system. Which was what really ticked me off. Spent alot of time running wires and installing cameras only to take it all back out. Don’t cheap out. Go with a Lorex system was much better
This review is from Swann - Professional 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System - White
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Irishpride222,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Enforcer 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System. Based on the information provided, you have taken the time to speak with a member of our support team. If our Level 1 Support Team can not help, the call will be set for a callback with a Level 2 Support Agent. While our main offices in the US, UK, and Australia are starting to see a reduction in COVID-19 restrictions, our Technical Support team headquartered in Manila continues to experience significant restrictions in their area. Wait times for calls and responses to emails and chats from our Technical Support team continue to be impacted as a result. We are sorry to hear that you have since returned our system.
We believe that there is always room for improvement. Our support team will continue to launch updates to the application in order to further improve your experience. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Image quality, Setup ease
Rated 5 out of 5 stars
So many features!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not a security system expert by any stretch. However, I was able to install this system successfully by myself with some dedication and a bit of common sense. While I have never had a security system previously, I always wanted one. Something that had stopped me from getting one was the complicated nature of installing a wired system. I was not interested in a wireless one as they usually run on batteries. This system is wired. While yes, it took some work... There were no surprises. The system was hooked up, and worked as expected. Getting 4k security footage is incredible. I especially like the heat-sensing abilities of the system. This is supposed to reduce the chance of false pickups, and better performance at night. I am also a fan of the ability to connect it to my 4k smart tv, and Google Home. Swann hit it out of the park with this system. I went from a nervous newbie to having a full camera security system set up all by myself. If you are like I was, worried about the difficulty setting up a system like this, then don't be. Follow the instructions, and you will be happy!
This review is from Swann - Home 8-Channel, 6 Camera Indoor/Outdoor Wired 4K UHD 2TB HDD DVR Security Camera, 2-way Audio, Surveillance System - Black
I would recommend this to a friendBrand response from Swann
Posted .Hello TechNinja,
Thank you for reaching out to us with your positive feedback. We are glad to know that you are happy with our new Swann Enforcer 4K DVR Kit. It is our goal to make security easy and affordable. We hope you enjoy all the great features this system has to offer.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Rated 2 out of 5 stars
Almost 5 star
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera has good quality but im missing some days from the log i bought one for my mom and she having the same problem
This review is from Swann - Professional 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System - White
I would recommend this to a friendBrand response from Swann
Posted .Hello Senior,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Enforcer 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System. Based on the information provided there are many variables that can contribute to why your recorder has since become defective. In this case, we would recommend reaching out to a member of our technical support team for further assistance. Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. Outside of this timeframe, we are unable to process a replacement free of charge. If your unit became damaged shortly after your 12-month warranty was up please contact a member of our customer support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We look forward to speaking with you in an effort to earn your improved rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Rated 2 out of 5 stars
Pieces missing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it was difficult to install. The right parts were not included in the box. Ended uo returning.
This review is from Swann - Professional 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System - White
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Greatttt,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Enforcer 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System. Based on the information provided, we understand the parts in your package were not received complete. In such case, we would recommend reaching out to a member of our warranty department and requesting the needed part. When purchasing our Swann Systems from authorized retailers, please make sure the security tape around the box has not been broken. Our team will have the needed part processed and shipped provided a copy of your receipt. We are sorry to hear that you have since returned our Swann System. Your feedback is important to us,
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Rated 4 out of 5 stars
Excellent Value: Still happy after three years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our family likes the Swann Home 8-Channel, 8 Camera Indoor/Outdoor Wired 4K UHD 2TB HDD DVR Security Camera Surveillance System –Black and feels safer using this product (System). With few exceptions, this System has operated flawlessly and the System has maintained an excellent value for the money. As someone experienced with new construction/renovations/modifications, I installed this System myself with ease, but I think the typical homeowner with general skills, a ladder, screw driver/battery powered drill, hammer and staples should be able to install the eight cameras in several hours. The eight cameras’ field of view provides more than a 360 degree field of view around our home. The video/power wires are white and blend nicely with white trim/fascia/vinyl, etcetera. If you want the wires hidden as we did, you’ll need some sort of fish tape and several more hours’ project time, but I guarantee you the overall appearance of the project installation will be well worth the additional time. These cameras are white with a dark-face and the cameras are not bold in appearance or offensive in nature but the cameras are noticeably a deterrent when viewing our home. Having moderate computer skills, the setup was pretty easy, but I could never get the wireless connectivity to the monitor connected which would add additional security if the recording unit were located in a locked closet; So I used a cable and password and the included DropBox cloud video/picture storage, email and push notifications which work flawlessly and negate any threat of intruders removing the DVR recording unit from the home. The DVR recording unit is small and hides nicely next to the TV. As compared to other brands, the video quality/FPM/Night Vision is unmatched in this price range. Our night vision is extended considerably with dusk to dawn lights. With our recording settings and sensitivity levels, the 2TB storage is enough for more than two days of recording storage before the DVR overwrites; however, that storage amount could be increased or decreased depending on the recording settings/sensitivities chosen. Due to the warmth of the camera, the lenses maintain a clear lens even in the dampest of environment. Depending on the camera location and any external housekeeping habits/schedules, insects and spiders will dirty the lens or obstruct the view over time, so cleaning the lenses and/or spider web removal will be necessary at times. This System is just over three years old and all of the cameras still have a crystal clear view during the day. However, at night some of the cameras have acquired a diminished view that is not crystal clear due to some sort of internal contamination on the lenses; one camera had this deficiency at the time of installation, but it was not noticed until night time and the slight visual appearance did not warrant returning the camera or System. Even with the diminished night view, the affected cameras still perform well at night and the motion detection is not affected. This System implied it has one-way audio on two channels; however, I could never get the audio to work properly, even with remote help. The home app was easy to install on multiple phones for all the family, and I can view and make limited changes from anywhere in the world as long as internet is available. The DropBox cloud storage feature was easy to connect and adds a secure viewing/recording storage away from the property. I have used local playback and recording features copied to a jump drive to document funny encounters and wildlife antics and the day/night recording quality is sufficient to identify particular animals or individuals from a distance. After three years this System is no longer available new, but I still believe the sense of security and peace of mind that this System has provided me and my family was well worth the purchase price and the installation time. Thank you for taking the time to read my review. Unfortunately, pictures are intentionally not included in this review in order to maintain our anonymity and to prevent disclosing any security vulnerabilities about our installation, if applicable. The Swann Home 8-Channel, 8 Camera Indoor/Outdoor Wired 4K UHD 2TB HDD DVR Security Camera Surveillance System -Black is a valuable addition to any home and I highly recommend this product or any of the Swann products available. If needed, I plan on replacing this System with another trusted Swann product.
I would recommend this to a friend









