Customer Ratings & Reviews
- Model:
- SODVK-85680W8RL-US
- SKU:
- 6423317
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are delighted by the excellent camera quality and ease of use of this 8-channel 4K UHD security camera system. Many found installation straightforward, and the night vision capabilities received positive feedback. However, some users experienced issues with the mobile application's functionality and loading times.
This summary was generated by AI based on customer reviews.
Great video quality but not a lot of functionality
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installing this product wasn’t difficult. Albeit I ran the cables through the attic and drilled the holes necessary to run the cables and mount the cameras, the user experience is less than enjoyable. The app that it instructs you to download is ridden with glitches but it’s tolerable after a couple of times closing and opening the app. The system is a basic plug and play security unit that boasts a heat detecting feature. I’ve been tuning the detection settings and I still get false alarms even if the system mentions its PIR feature (Persistent Infrared). Another downside is that there’s no sound. I’ve scoured forums and found the “fix” but I still get no audio after applying said fix from the Swann Website. The greatest feature of these cameras is the quality. You can’t beat a picture at 4k. I do like the blue and red lights, they do work, but I can’t have them on all the time due to the false triggers and my home looking like the police are there at all times of the night. It’s a great system, it may be due to where I live but I honestly expected the heat detecting feature to eliminate or at least lessen the false alarms due to the wind shaking trees etc. I would have recommended the system if the features were more user friendly. It’s highly customizable, that’s great to have in any security system but those features in my experience weren’t up to my standards. Great concept, poor execution.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello MischiefOW,
Thank you for reaching out to us and sharing your feedback on our Swann - Enforcer 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System. Your detailed feedback gives us a good understanding of the things we can improve on. It has been brought to our attention that there are potential bugs within the software of our application. Please know that our development team is working hard and consistently on updates to improve your experience. In the event you require assistance, our support team can be reached 24 hours a day. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience.
Your feedback will be shared with the rest of our teams and is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Great security system
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This setup is pretty awesome. You can watch on a 4K tv and the picture is amazingly clear. Since this is wired, if you're not experienced/confident in running wiring, You may want a pro to do it. This took me several hours to do. This is replacing a Ring system for me. Night and day difference. Easy to look at any part of my property form the comfort of my couch. Nightvision is good. When you test it, be sure to let the neighbors know, the siren is LOUD. Best thing, no fees. Phone app for me is a little clunky, but should get better once more familiar. Did I mention the picture? No more blurry porch pirate pics! Definitely reccomend
I would recommend this to a friendBrand response from Swann
Posted .Hello Crashphoenix,
Thank you for reaching out to us and being one of the first to review our new Swann - Enforcer™ 8-Channel, 6-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Surveillance System. We are glad to hear that there are many elements in this system that have improved your security scenario. It is our goal at Swann to make great security solutions easy and affordable. We hope you continue to enjoy all the great features this system has to offer.
Your positive feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Easy Setup, Great App
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found the setup of this system very easy, though do keep in mind that this is a wired system, so you do need some cable management, and may need a drill, etc. for installation. That said, I feel that your average person wouldn't have an issue installing yourself. This isn't my first SWANN product, but it is my first SWANN 4k system, and the upgrade is well worth it if you have property, investments, etc. to protect. The price is also great, even when compared to lower resolution systems. Finally, I found the app easy to use and well thought out. Incredibly convenient way to check up on things, and even to get notified when there is activity on the cameras.
I would recommend this to a friend- Pros mentioned:Setup ease
Swan security cameras
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to set up. Works great so happy with this system. Mobile app very good too.
I would recommend this to a friend 24/7 home monitoring system
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete home protection bundle!! Personally, I feel safer knowing that these are up & protecting my family. We rarely need to access the notifications. But loved that this has 24/7 monitoring, available. This is why we switched from the rings home monitoring system. To this all in one. Very happy
I would recommend this to a friendBrand response from Swann
Posted .Hello Shellbell2453,
Thank you for sharing your feedback. It is great to hear from your perspective how we have since improved your sense of security. Based on the information provided, we are able to get a good understanding of the things we have done correctly. We hope you continue to enjoy all of the features our systems have to offer.
Your feedback is important to us.
LV - Swann Team
Secure
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Swann has always been a great name in home security. And this product is no different. If you’re not worried about running wires then this is a perfect product. The setup can be tricky as for running wires without them being seen. But once everything is setup then you can enjoy making sure your home is safe no matter where you are!!
I would recommend this to a friendBrand response from Swann
Posted .Hello Hunter,
Thank you for reaching out to us and sharing your feedback on our Swann Enforcer™ 8-Channel, 6-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Surveillance System. We are glad to hear first hand how we have since improved your security scenario. We hope you enjoy all the features this system has to offer.
Your feedback is greatly appreciated!.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Good investment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent cameras dvr processor needs improved ie 4 cameras Excellent quality 8 cameras good but you can notice the fall off
I would recommend this to a friend- Pros mentioned:Image quality
Doesnt work most of the time bad customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.4months of Constant system outages that last hrs to days. When system is on it fails to catch ppl properly. sometimes it catches ppl other times i can look outside & see someone n the yard yet the system doesn't show anyone the app has issues all the time.. Only good thing is the 4k pic on our 4k t.v when the systems working & thats not often Spend the xtra to get something else i want the money back to get a different system. Look at their website & see what ppl msg about it in the support section & forums. Lil to no customer service or tech support i spent over 14hrs straight tryin to find a solution & it was a waste of time. U feel less safe with this system than without anything at all. My 2 dogs give more security protection & I know they don't fail. Its not easy to use cause its always messed up & doesn't record right, app doesn't work properly. I had other systems & not this many issues especially in only a few months with a new system. If it worked properly it would b easy to use & b a good system but it doesn't work so its bad all around.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello cherokeejoy,
Thank you for reaching out to us and sharing your feedback about your most recent experience with our Swann - Enforcer™ 8-Channel, 6-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System. Based on the information provided, the issues you are experiencing are when you are remotely accessing your device using our Swann Security application. The camera has 3 different settings for streaming quality; low, medium and high. If you are having problems streaming you can lower the settings and test to see if it improves.
Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting. When remotely accessing your device, the network speed will be a large factor in how well the remote control functions will work.
Our support team can be reached 24/7 at 1-800-627-2799. Please contact us if you have not already.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Excited
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.About to purchase This home security system for my parents and I’m super excited to know i will have pieces of mind at night and during the day also actually!
I would recommend this to a friendBrand response from Swann
Posted .Hello GeorginaG,
Thank you so much for taking the time to write your anticipated review on this Swann System. We are confident you will have a good experience with this system. If you have any questions or need assistance, you can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below.
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
It's OK for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There ok for remote servalance however image quality is not great and 24hr recording does not seem to record continuously overall not bad for the price but not great either it's meh at best
No, I would not recommend this to a friendSwann
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great camra system. I highly recommend this system always good people tp deal with. Best is One of my go to places.
I would recommend this to a friendBrand response from Swann
Posted .Hello SpBlecker. Thank you so much for sharing your positive feedback. LV - Swann Team
Man there good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these cameras but had to live so there was no use for them but there were the best cameras I had
I would recommend this to a friend- Pros mentioned:Image quality
Not very good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Camera quality ok. There is no remote interface except using the app. The app isn't good. Doesn't support remote mouse on the dvr. Does not have audio. Sometimes the camers get fuzy like 1950s tv
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello BradleyM,
Thank you for reaching out with your feedback. We are sorry to hear you are having issues with your Swann product. Based on the information provided there are many variables that could cause your app to not work properly. We suggest you get in touch with our support team to troubleshoot your device. Our support team can be reached at www.support.swann.com.
Your feedback is important to us.
LV - Swann Team
Don’t Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do Not Waste your Money. Buy Ring or Blink. I spent hundreds of dollars on a Swann security system and they stopped working. I called their support and refuse to help and hang up on me. I purchased this system new from Best Buy a new years ago. Very very disappointed.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Daniel,
We are sorry to hear about your experience with our support team. We do not have enough information from your review to provide you with options or solutions but please know we aim to provide friendly and professional service to our customers. Based on the information you provided we suggest you contact our support team and ask to speak to a L2 technician who can help you troubleshoot the unit, optimize settings and offer solutions for your particular application.
You can also visit our support website at:
https://support.swann.com/hc/en-us
For real-time assistance, please check the numbers below:
USA/Canda: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Your feedback is important to us.
LV - Swann Customer Support
- Pros mentioned:Image quality
Good camaras
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this camara i saw everything for example the night or day
I would recommend this to a friendBrand response from Swann
Posted .Hello Waldo,
Thank you for reaching out to us and sharing your positive feedback on our Swann - Enforcer 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System. We are glad to know the image was clear when viewing day or night. It is great to hear from your perspective on how we have since improved your sense of security. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Worst ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish we could put 0 star because 1 is already to much !!!! The worst you can find in the market Send you notifications about movement in your yard every second even when you set up the sensitivity to 20% Useless
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Guims,
We are sorry to hear about your recent experience with your Swann product. Based on the information you provided we suggest you contact our support team and ask to speak to a L2 technician who can help you troubleshoot the unit, optimize settings and offer solutions for your particular application. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal setting. Please know we have a team dedicated to further assist you. Please visit our support site for assistance. Click on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
These cameras are NOT weatherproof!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Note that the Swann cameras are only meant for indoors. None of their cameras are weatherproof even though they say they are. We had our first rain in months in Los Angeles, and four of my Swann cameras had condensation in the lens (housing not weatherproof) and then they went off-line, never to work again. Swann said condensation shouldn't normally occur, but on four camera? They also said that after 90 days there is no warranty and I have to buy another system. Beware!
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello TabloBad,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Enforcer 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System. The cameras included in this kit are rated for indoor and outdoor use. The cameras included in this kit have operating temperatures and we often recommend that the cameras be protected from the direct elements. If your item was purchased through BestBuy, you are offered a full-year warranty or longer with registration. Refurbished products purchased on our website are offered a 90-day warranty. Please reach out to a member of our support team and provide proof of purchase and any case numbers of calls made when your issues first started. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support