Customer Ratings & Reviews
- Model:
- SWWHD-OUTCAM-US
- SKU:
- 6286355
to a friend
Customers are saying
Customers appreciate the excellent image quality produced by the Indoor/Outdoor 1080p Wi-Fi Wireless Security Camera (2-Pack). Reviewers consistently praise the clear live video feed and the camera's ability to deliver a high-quality picture. There were no negative customer comments reported.
This summary was generated by AI based on customer reviews.
Their new update cost me over $200
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm out of warranty, cameras were fine, your force to migrate to the new app, 2 out of my 4 cameras crashed , basically I have 2 dummy cameras left. They agree with me 100% but can't replace my cameras. Even tho they know theirs issues with the update on firmware and the app itself.
No, I would not recommend this to a friendWas great until April 12th, 2019
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These cameras were a 5 star rating before April 12th, 2019. On that date the manufacturer (Swann) released an IOS version update to the required Safe by Swann app (version 1.6.5). This update was extremely flawed and resulted in the loss of the ability for at least some camera owners to disarm the cameras or adjust the sensitivity of the cameras thru the required app. The only way I can disarm my cameras after I downloaded version 1.6.5 is to disconnect the camera from a power source. Before you purchase one of these cameras you should do some research. I suggest you visit Swann's own community message boards or check out the Safe by Swann app reviews that were posted after April 12th, 2019. It has been 10 days since the flawed app version was released and there still has not been a fix from the manufacturer. Obviously they released the update without adequate testing. Is this the kind of company that you want providing security for your home/business?
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello,
Thank you for reaching out to us. We are sorry to hear about your experience with the firmware update on your Swann 1080P Wi-Fi Security Cameras. We launch firmware updates to help improve our software interface and help create a user-friendly environment. We run a test on multiple platforms prior to the launch of the application to ensure it is running smoothly. Despite our efforts, there can sometimes be a system error or glitch.
We recommend you inquire with our Technical Support for further assistance.
Please let us know how we may further assist you,
Thank you.
Swann Customer Support
Go with another brand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these cameras for a couple months now and have had nothing but issues with them. COUNTLESS hours on the phone with "level 2" support and countless hours of getting the runaround. Try this try that is all I'm getting. 1. Cameras are constantly going offline. I have 100% wifi signal to EVERY camera. 2. Almost impossible to ever get a "live view" 3. The Swann app is worthless. I have to always force stop it and restart it to HOPEFULLY see anything. I was even told by one of Swanns techs that the wireless radios in the cameras aren't the best but yet they WON'T do anything about it. Their other excuse is that their servers are having issues. And why is this my problem? I purchased security cameras for a reason. I could have saved alot of money and bought some "dummy" cameras and stuck them up. These are about the get boxed up and taken back to Best Buy. I spent alot of money on the cameras,more money on having electrical ran. What a WASTE. Save yourself from all the headaches and go with another brand. Lesson learned here. Swann is NOT there when you need them. They do EVERYTHING to try to get out of honoring their warranty.
No, I would not recommend this to a friend