Customer Ratings & Reviews
- Model:
- SWDVK-85680W4RL-US
- SKU:
- 6452854
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are delighted by the excellent camera quality and ease of use of this 8-channel 4K UHD security camera system. Many found installation straightforward, and the night vision capabilities received positive feedback. However, some users experienced issues with the mobile application's functionality and loading times.
This summary was generated by AI based on customer reviews.
Security
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding product,I would highly recommend this product to everyone.
I would recommend this to a friendBrand response from Swann
Posted .Hello Michaeltilt,
Thank you for reaching out to us and sharing your positive feedback on our Swann - Enforcer 8-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Home Security Camera System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk, and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Run the other way...
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Swann tech service is none existence. Best Buy need to find another security system to offer. Not worth thhe money & unreiable. Believe the reviews.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Sunshine,
We are sorry to hear you did not have a good experience with our support team. Based on the information you provided we suggest you contact our support team and ask to speak to a L2 technician who can help you troubleshoot the unit, optimize settings and offer solutions for your particular application. We are confident one of our specialized techs can help you get your system running the way it should. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV - Swann Team
Phil
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great captions clear.views would tell any one to get Swann security camera systems 1080p
I would recommend this to a friendGood clarity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use to add more cameras to my existing system, does the job so far.
I would recommend this to a friendSwanm is a good company.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good. Except night time NO color.day time picture are perfect. Unit has 2 bye .
I would recommend this to a friendSwann can do better, if they want to.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This a good product if the Swann communications take time built a good software to work properly, like human recognition and be able to see your cameras on echoshow, Alexa trying connect always time out, take to long, all my cameras work with Alexa except Swann, it’s unfortunate, Swann can do better.
No, I would not recommend this to a friendGood system, terrible app
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not 100% happy with my system, first my app doesn’t work on my IPhone 11 Pro (crash at opening) but it works on my daughter’s iPhone 8... Second, since a few days the white light doesn’t work anymore and I obviously didn’t change anything. If I could I would send it back to Best Buy and try another brand. Disappointed.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Nicolas,
Thank you for reaching out to us with your feedback. We are sorry to hear about your most recent experience with our Swann - Enforcer™ 8-Channel, 6-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System. We understand that you are having issues with our Swann Security application at this time. Our development team is working hard on the launch of an update to the IOS platform and your concerns will soon be addressed. Swann will continue to release new versions of the app and camera firmware to improve your experience. When a new camera firmware is available, the app will show an Update Available message on the main screen. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We look forward to speaking with you.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Cons mentioned:App performance
Do NOT recommend! App and user interface sucks.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan, I purchased 3 weeks ago, and shut it off within 1 day. The system app doesn't work as advertised, it alarms at random times even when setting are set to off. I don't normally leave reviews but I won't be purchasing a Swann system again. And Best Buy needs to return to a more open return policy. I travel for work and out of town, and 2 weeks isn't an appropriate amount of time for a return. It used to be 30-45 days.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Crodes,
Thank you for reaching out to us and sharing your feedback on our Swann - Enforcer 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System. Based on the information provided, we are not able to get a good understanding of what may have been the issue with your recorder. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement. If your order was placed through Best Buy it will have to be returned according to their return policies and we are not able to override this decision. If you have not already, please reach out to a member of our support team for technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a alright security system. If you are in a budget then yes go for it if not then there are better ones out there. It says it has heat detection but It would still notify you with any motion. Maybe I didn’t set it up right but I was wasn’t really satisfied.
I would recommend this to a friendBrand response from Swann
Posted .Hello Juan,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Enforcer 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System. Your camera can detect the movement of a person up to 32ft / 10m from the camera when on the highest True Detect Motion Sensitivity settings. More intense heat sources (e.g. vehicles) may detect a little further away and less intense heat sources (e.g. pets/small animals) may need to be a little closer before they are detected. The range/sensitivity of the motion sensor can be adjusted via the True Detect Motion Sensitivity settings bar in the app. If you have not already, please contact our support team directly when you are in front of the device and we can help adjust the settings to your specific needs. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We believe that there is always room for improvement. We will continue to launch updates to the firmware and application in order to further improve your experience. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Security camera
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t keep other days footage only keeps 1 whole day of recording
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Jg234,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Enforcer 8-Channel, 6-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System. This recorder kit has a 2 TB hard drive that is capable of holding more than one day of footage on the proper settings. Please contact our support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We look forward to speaking with you in an effort to earn your improved rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Brixton
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality and the easy installation , hard drive space and the price comparison to other competitors, I would go for the Swann
I would recommend this to a friendBrand response from Swann
Posted .Hello Brixton,
Thank you for reaching out to us and sharing your positive feedback on our Swann - Enforcer 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System. It is great to hear from your perspective on how we have since improved your sense of security. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Don’t waste your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 1 year and quit. Can’t get any functions to show.
No, I would not recommend this to a friendGreat system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system. Cameras are clear. The only thing I think this system lacks is being able to talk and listen through the cameras included .
I would recommend this to a friendmy swann security camera
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.oh my this is really great security camera surveillance system, and it have 8 channel a really good buy for the money
I would recommend this to a friendlooking good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We will not have it up and in service till spring.
I would recommend this to a friendREAD THIS REVIEW!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had this sytem almost 2 years so here is my HONEST review.... 1st issues the system goes offline multiple times throughout the day. 2nd whenever a cloud/s go in front of the sun and makes shade the motions goes off on all cameras so you get like 5 or 6 notifications at 1 time and this happens very often throughout the day i ended up with 99+ notifications a day this is ridiculous im checking my phone like every 5 mins making sure thats nothing going on at my house so imagine the anxiety I get when im getting all the notifications cause i dont if its something going on or if its a FALSE notifications THE STRESS!!!! 3rd the app is GARBAGE i cant watch nothing in HD cause the video just glitches i have to switch to SD and the picture quality is horrible....im sure there are better systems out there please do your reasearch google the system READ ALL THE REVIEWS before you buy and install the cameras
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello DaGudGuyTP,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Enforcer 8-Channel, 6-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System. Based on the information provided, we would recommend reaching out to a member of our level two technical support team. This recorder offers many settings that can be adjusted to better suit your needs. Together we can look further into your settings and see if we can adjust both PIR settings and streaming settings to further improve your experience. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long-term, our support team will continue to lunch updates to the application in order to further improve your experience. Please know you also have 30 days from the original time of purchase to return the item for a full refund at the original point of purchase. Outside of this timeframe, we are unable to accept your item in return for a refund or reimbursement. Your feedback is important to us and will be shared with the rest of our development teams.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Garbage !!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to set up and pair with the system. Tech support wont offer any assistance other than email you a link
No, I would not recommend this to a friendBrand response from Swann
Posted .we are sorry about your experience with our support team. Based on the information you provided we suggest you contact our support team and ask to speak to a L2 technician who can help you troubleshoot the unit, optimize settings and offer solutions for your particular application. We are glad you are happy with some of the other features our system has to offer. We are confident one of our specialized techs can help you get your system running the way it should. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Cameras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to end up getting wifi to get them to work but after that they were great. Could not get them set up without wifi.
I would recommend this to a friend- Pros mentioned:Setup ease
Junk do NOT buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty easy to install and allows you to find other IP cameras on the network. The software for these cameras is horrible And the fps is now locked at 7 ... Yup 7 where as when I bought it was able to go-to 30 when lowered resolution until the did a firmware upgrade and bottlenecked all my devices....don't buy this go with a better brand.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Incompatible,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Enforcer 8-Channel, 6-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System. Based on the information provided you are correct. The frame rate of the cameras has limitations when recording in different resolutions. At this time it is currently a limitation of the product and can not be changed. We will share your feedback with the rest of our development teams. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term, our support team will continue to launch updates to the application to help further improve your expereince. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Bad system
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just horrible goin to return it out of 6 cameras only half record and won't stream to my phone I have downloaded the app and is just horrible
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Juan,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about the issues you are having with our Swann - Enforcer™ 8-Channel, 6-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System. The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting. Based on the information shared, there is a possibility the unit has not been properly installed.
We would like a chance to further assist you prior to your return of our unit. If you have not already, contact our support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support