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Customer Ratings & Reviews

Your price for this item is $1,349.99

Customer reviews

Rating 4.1 out of 5 stars with 77 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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83%would recommend to a friend

Customers are saying

Customers are delighted by the excellent camera quality, ease of setup, and effective night vision of the Pro Enforcer 16-Channel security system. Many appreciate the clear 4K picture quality, even when zoomed in, and the system's ability to provide detailed nighttime footage. The motion detection feature is also praised for its effectiveness, although some find it sensitive. Overall, the system receives positive feedback for its performance and user-friendliness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 77 reviews
  • Rated 4 out of 5 stars

    Good System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good. Had to replace the NVR within six months but had Total Tech protection plan.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Dhyun,

      Thank you for reaching out to us and sharing your positive feedback on our Swann System. We are sorry to hear about the issues you had with your recorder. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.

      https://support.swann.com/s/

      Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.

      https://us.swann.com/swann-security-subscription/

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann

  • Rated 4 out of 5 stars

    Nice camera system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System works well. Some of the cameras get set off by the wind but otherwise functioning as desired.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Love the cameras. The app recording need some work

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Everything look nice. The only thing I would change is that I wish the app recorded the videos in sequences so you could go back and forth much easier. Love the cameras. The app recording need some work

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello James,

      Thank you for reaching out to us and sharing your positive feedback on our Swann System. We are glad to know that you are happy with your most recent purchase of our Swann System. Here at Swann, we believe that there is always room for improvement. Long term our support team will continue to launch updates to the firmware and application in order to further improve your experience.. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.

      https://support.swann.com/hc/en-us

      Your feedback is important to us.

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann

  • Rated 3 out of 5 stars

    sick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not enough wire to set up all, bought more wire. need the service to complete $699.99 paid to install. calling all month get the hang up or run around. bad bad bad. 86 Best Buy

    No, I would not recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello,

      Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Pro Enforcer 8-Channel, 8-Dome Camera Indoor/Outdoor PoE Wired 4K UHD 2TB HDD NVR Security Surveillance. This kit will include 60 feet of BNC cable per camera. Additional wiring can be purchased and sold separately. The longest recommended run from the camera to the recorder is 300 feet. Swann pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.

      https://support.swann.com/s/

      Your feedback is important to us.

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann

  • Rated 5 out of 5 stars

    No 1 system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Number one system in this category more Possibilities than disappointing Lorex system which I got rid off they were good 10 years ago now it is swan taking over

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Swann

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system very good for Home and work u can see every on your phone.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello CharlesL,

      Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue enjoying all the great features the system offers.

      Your feedback is important to us.
      LV - Swann Team Swann

  • Rated 5 out of 5 stars

    Swan Security Cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, wifi and cell phone compatible, easily installed on existing wired system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Deal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seem great for the price, was looking for multiple cameras wired in with the ability to view them remotely.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Maqq,

      Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.

      https://support.swann.com/s/

      Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.

      https://us.swann.com/swann-security-subscription/

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann

  • Rated 5 out of 5 stars

    Excellent System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good with the cameras. Installation team was great. Over all very pleased!

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello RyanD,

      Thank you for reaching out to us and sharing your positive feedback on our Swann - Pro Enforcer 16-Channel, 8-Bullet Camera Indoor/Outdoor PoE Wired 4K UHD 2TB HDD NVR Security Surveillance System. It is great to hear from your perspective on how we have since improved your sense of security. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.

      https://support.swann.com/s/

      Your feedback is important to us.

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann

  • Rated 5 out of 5 stars

    Swann

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product Brad from Best Buy South Gate Mi is the best!

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello John,

      We are glad to know that you are happy with your most recent purchase of our Swann - Pro Enforcer 8-Channel, 6-Bullet Camera Indoor/Outdoor PoE Wired 4K UHD 2TB HDD NVR Security Surveillance. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. Here at Swann, we believe that there is always room for improvement. We will continue to launch updates to the firmware and application to help further improve your experience. If you have any feedback or things you feel could make your experience better, please let us know. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.

      https://support.swann.com/hc/en-us

      Your feedback is important to us.

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann

  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    May switch to something else

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 2years the box just gave out and doesnt want power on

    No, I would not recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Unknown,

      We’re sorry to hear about your frustration. We want to resolve this issue as smoothly as possible. Please contact our support team at tech@swann.com, and they’ll be more than happy to work with you to identify and address the problem. You can also find additional guidance on our support page or give us a call if you prefer.

      Just a reminder, we offer a two-year warranty with a copy of your receipt, or up to a 36-month warranty with valid registration on our Secure + Plan. We’re committed to ensuring you have a positive experience and are here to support you every step of the way.

      Thank you for your feedback and for allowing us to assist you.
      LV - Swann Team Swann

  • Pros mentioned:
    Night vision, Setup ease, Storage capacity
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Good security system w/amazing 4K camera quality

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Swann - Pro Enforcer 8-Channel, 4-Bullet Camera Security Surveillance System is definitely one of the best quality wired security system. Following the included instructions was wasy and makes the setup a breeze. The system comes with 4 PoE cameras that has motion sensors which activates red and blue flashing lights, sirens & two-way audio. The 8 channel NVR comes with 2TB hard drive installed, which is plenty of storage even for all the 4K resolution video recordings. The packaing also includes HDMI cable, mouse, 5 Ethernet cables, and power adapter. Setting up the camera and running cables is simple and very convenient as you only have to use the Ethernet cable that supports power, audio, and video signals. The Ethernet cables do need to run all the way to the NVR. Make sure to use longer cables, if the included cables are not long enough for your home. You can connect upto 8 cameras to the NVR. Mounting screws and plugs are provided for easy installation. Once you connect the cameras to the NVR, you can start viewing the videos without any additional configuraton. Download the Swann Security app to view live video as well as recordings from your NVR. The picture quality is amazing and supports night vision with color for upto 32ft as well. You have the option to easily transfer your camera footage to a USB drive or save to Dropbox, which is nice to have, although I wish they will expand this option to other cloud storage providers. The system works with Alexa and Google voice assistants. I do wish Siri was also included as an option as lot of users like me are in Apple ecosystem. Notifications can be customized, whether to alert your phone or send a picture to your email everytime the system detects a movement. The best part of this system is no monthly subscriptions. Overall, I highly recommend this security system if you are in the market looking for a new system or even to upgrade an old one.

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection, Night vision, Setup ease
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Outstanding Home Camera Security System

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Swann Pro Enforcer camera system is one very excellent home security camera system. It's great that it includes a 2TB hard drive for storage as it can record in 4K resolution. I mean, if you're going to set up a home camera system like this then you want it to capture the best possible video and images. In this regard the system more than meets my expectations. The auto motion detection can be rather sensitive but again, better safe than sorry. The night time video is good enough for me to tell which of the neighborhood stray cats is slinking across my back yard late at night. And see a racoon I had no idea was living in my storage shed! The ones pointing to the front yard lets me review who is in the neighborhood at night. An added piece of mind is that I can log in via my iPhone from work during the day to check on things. Setup is fairly easy and straightforward enough. Just make sure you pick locations to mount your cameras so that you have long enough ethernet cable to reach back to your base station. Included are 4 rather long cables but for my backyard camera I had to get an even longer cable. Another nice thing about this setup compared to others is that it's a one cable per camera setup as power is delivered via the ethernet cables. I'm not sold on the red and blue lights that meant to scare people off though. I mean, would a police car really be hanging from my roof? I think not. The siren though is pretty loud and should discourage most folks from doing bad things. In theory. Overall this is a well designed and built security system for your home with outstanding video quality and lots of built in storage with room to add up to 4 more cameras if you needed to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras are everything that they say they are, highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good clear picture! Love this product! Would recommend highly.

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good overall system for the price.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Swann - Pro Enforcer™ 8-Channel, 4-Bullet Camera Indoor/Outdoor PoE Wired 4K UHD 2TB HDD NVR Security Surveillance System - White The Setup of the NVR and cameras was very straight forward. They include instruction “books” that will lead you through the setup if you need them. The PC software is the old version, still used by my 5 year old Swann system. They have new software that has a nice look and feel to it but it will not log into the NVR. There is nothing wrong with the old software, I’m used to it, and it does work. The phone software is new, the look and feel is cleaned up and very straight forward. One note about setup. You will need to know IP address, port number, NVR name, user and password to get either the PC or the phone software to work. If you’re not familiar with how these devices work this will probably result in a phone call to support, or an online download of the manual. If, like me, this is your 3rd replacement system, upgrading each time, this will be knowledge you will know about and know how to find. The enforcer lights that flash red and blue do not sync together. They flash each camera at different intervals, making the flashing not as clean as it could be. The 2 way audio between the system and the phone apps is a little less than acceptable. It works, most of the time. Sometimes it works once or twice but then the person at the camera can no longer hear you. By clicking off the camera and back on, it will work again for a couple of times. I have done complete trouble shooting and I can reproduce this every time no matter what phone or network I’m using. A bug report has been reported, for now there is a work around. I’m used to Swann systems, I’m sure it will be resolved in an update very soon. The cameras are very clear and have all the features you would want for a system in this price range. Night vision is just good enough to be usable, but not so good to be able to really see some ones face clearly. I have the NVR set to record 24/7 so when an event occurs I can look at the event, and the minutes leading up to and after that event as well. I would suggest this setting to anyone taking security seriously.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one camera out of the box does not work or connect. cant reach anyone for customer support.

    No, I would not recommend this to a friend
    • Brand response from Swann
      Posted .

      Hi Tarenj. Sorry that you've experienced a fault with one of your cameras. If you contact our tech support team we will certainly get you a replacement. You can email tech@swann.com or visit our support site to raise a ticket or see other contact methods. support.swann.com Swann

  • Pros mentioned:
    Setup ease, Video quality
    Cons mentioned:
    App performance
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good, but still looking for the perfect cam system

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Swann Pro Enforcer NVR system is a big upgrade from the last Swann system I used. The POE cameras included with the Pro Enforcer system are much easier to set up and produce much better quality images at night than the analog versions in lower end systems. The video quality is comparable to a competitor system I have been using recently. In the way that most people will use this system (set it up and forget it until an emergency happens), I think this will do a great job for the price. The POE cameras also enable some features that their analog cousins could not, such as face detection and two way audio. Where Swann takes a step back from some other brands I've used is the Swann Security app. The basic functions all work as expected, but it's not quite as responsive as some others that I've used, and overall just feels a little out of date. I did use the system with my Google Home assistant devices and it works pretty well for casting video to your chromecast. Overall this system is a good value, but not quite perfect, so keep it in mind when shopping for a security system with great video quality but only "good enough" mobile app support.

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection, Night vision, Video quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great system for most situations

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this system for a couple of weeks and it is exactly what I was looking for. The picture is clear and the motion detection is great. Nightvision works very well and the settings let you adjust just about anything you could think of. I set this up around my house and in my garage. I needed the NVR system as I only had a 3/4" EMT conduit to run cabling through to my attic for wiring. I was able to pull 6 thick CAT6 cables easily through the 3/4". I put my own ends on the cables (wouldn't be able to pull all 4 cables through a 3/4 conduit with bends with ends attached). The system is working perfectly fine with my cabling. I'm guessing the longest cable is about 60'. The system only calls for Cat5e cables, 4-60' cables are included in the kit. The physical camera's themselves are very nice. They are average size for what they are and the mounts are great, giving you complete adjustability to mount in any direction. I mounted all mine to the soffit and was able to angle the cameras for perfect coverage. They are only 90deg view which was less than the cameras I was replacing so I had to be more careful adjusting for the right coverage. The resolution is great and you can zoom in and see whatever you'd like detail wise. They do made a dome camera that looks like it would be easier in a couple of my locations so I may add a couple channels in the future (the system can handle 8 cameras total). The system itself was not quite the layout I'm used to so I had to track down the manual to learn how to adjust everything. Once I had the manual though it's easy and straightforward to adjust whatever setting you can think of. I haven't gotten into the AI system to deeply but it looks like some pretty nice features. The basic adjustments were all I was looking for to get complete coverage, the AI will just be for fun to play with. It took me an afternoon to physically install the system, but a lot of that was drilling and pulling cables through my attic and soffit (there are many easier ways but I didn't want to see anything other than the camera). The setup takes however long you want to play with the software. I probably spent about 30 minutes with just basic setup and it was fully functional and protecting. The rest of time was just spent playing with different settings to see how they affected everything. The motion sensing must be somewhat AI based because it will trigger my notification when I'm walking over 75' away. The app is pretty smooth. I have an older phone so the videos don't always play smoothly. If I adjust it down to SD playback it seems to do fine (my home cable internet the system is hooked up to is roughly 300mb/12mb). The notifications don't always load in real time on the app notification screen. I don't know if that's my phone or the system but it hasn't caused a problem yet so it hasn't bothered me, they all show up on the system monitor if I need to review, plus it's better resolution. Overall I would highly recommend this system. It works perfectly for my home, and I would definitely be confident using it at any of the commercial properties I deal with.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Decent 4k camera system especially at the price

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Swann - Pro Enforcer™ 8-Channel, 4-Bullet Camera Indoor/Outdoor PoE Wired 4K UHD 2TB HDD NVR Security Surveillance System I was asked to evaluate this product and post my review in 3 days. With that in mind, I will say that it takes longer than that to tweak the whole system to my needs, as well as for it to learn enough in its AI to get the big picture. With that in mind, I will give you my view of this system. This is true 4K and hooked to a 4k TV you can get very good pictures, real-time and zoom in very closely ( that you can read text) up to the limitation of the lens – I would say at about 20-30ft dependent on the text size and reasonable on facial. Initial setup is easy since this is a POE ethernet CAT 5e -to CAT 6 product. No need for extra wires and no delay for the NVR since it is a direct connect. Now as far as the Phone / Tablet App, one has to expect a delay because of the path the connection has to take and the speed of your network plus the speed of the WiFi and the latency of the Cell phone connection. Also, the limitation of the screen resolution of the device you are using. A lot of the setup must be done on the NVR as the app does not have the abilities The quality of the cameras and NVr are good even though the cameras are plastic. They both get a little warm during use. The siren and flashing lights on the cameras are annoying but not earth-shattering. Take into consideration any local laws on security systems and certificates needed if you are using these features. There is no microphone hook-up on the NVR, so you will have to use the app and remember there is a delay. Night vision is acceptable in the 30ft range. Be aware of splashback from surfaces when placing your cameras. And there are aftermarket IR emitters available if you want some larger area clear B&W video. Color night vision is acceptable I am still playing with the heat, motion detection and AI settings but for something in this price range, it is impressive. You will need the manual to help figure this stuff out and the AI needs some time to learn and be trained. Even with the manual, this requires some experimentation. Sometimes the AI miss identifies things, but I am hoping I can fix that over time. Setting up Zones, deterrent areas, perimeter intrusion regions are nice features and you can set up privacy zones in case some non-public areas are in the view of your camera. And there are tons of rules and sensitivities that can be set up and changed. I haven’t worked with face detection as yet. One can pump off vids from the NVR to a USB thumb drive and play them on a computer system but you will probably have to download a player with a proper CODEC to view the video. Swann’s website has a link for a free player that works. The unit can also send videos to dropbox. (high-quality videos can get quite big. An added nice feature is that if you have other Swann camera systems you can add them to your app for a great mix and match depending on your need. The manual is 129 pages in PDF form and needs to be downloaded from their website. Options I would like: a wireless mouse for the NVR a microphone option for the NVR cleaner interface that was intuitive Flat CAT6 cable instead of the non-descript CAT cable that is included and severely crushed.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello AZEqualizer,

      Thank you for reaching out to us and sharing your feedback about your most recent experience with our Swann - Pro Enforcer 8-Channel, 4-Bullet Camera Indoor/Outdoor PoE Wired 4K UHD 2TB HDD NVR Security Surveillance System. Your detailed review gives us more insight on the impression we made in the 3 days of using our product. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk, and more. With the Swann Security application, you can see and control all your devices, including wired systems, wireless and powered Wi-Fi cameras, and more on a single mobile app. We hope you continue to enjoy all the great features this system has to offer. We will share your feedback on wireless mouse and microphone options with members of our product development team.

      Your feedback is important to us.

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann