Customer Ratings & Reviews

Fantastic screen first of all, I love playing games handheld now versus my previous switch which sat docked at all times. The new screen and kickstand add so much to the portable experience as well as support now for Bluetooth headphones (coming to the regular switch as well). What I will say is, unless you are upgrading from a switch lite, or already have a plan for selling or giving away your switch, it isn't an upgrade I wholly recommend. However, this is clearly the best version of the switch, and frankly the only dockable one you should be getting considering the mere $50 bump.

Joy stick was broken. They dont replaced. Need to returned .

The in-store experience was good as our salesperson was attentive and friendly. However, our purchase was defective and damaged and given its high demand, we now are left without the item and little recourse. The screen has a chip and cannot be used, and we are left without the gift for our son.

Had this system less than a year, then developed the black screen of death,... screen completely went black but touch works. Only playable on dock

Not happy with Best Buy and customer care support .

I returned it because didn’t work, and it was a present Christmas

Ok and ok for a kid of small age and not ok for an adult

My switch will not charge in the docking station nor will it play on the tv and yet I can’t return it 5 weeks after purchase. Very disappointed

Never got so I don’t yet but they didn’t give my money back either so

Can’t review as my card was stolen and the thief purchased on line and picked it up from the store

Ever authorize this purchase, someone stole my identity and you stay in a different state I live in Texas and someone use my information in Florida

Does not charge after only a year. Do not trust Bestbuy protection plans, they will find a way to get out of it

I don’t found my delivery. When I contact customer service they answer no refund and no replacement.

For this amount of money theres no access to the internet and is so limited, the rog ally is so cool im going to trade for that

There's no games to play for adults No NFL Madden No Battlefield No call of duty Systems system sucks

The screen pops out and few months after purchased

Stopped working in less than 2 months, this is a trash company. I have Xbox’s and PS that last 15-20 years but these break in 2 months. Nintendo needs to become a third party.

I had to return the game due to not being able to charge. We tried every outlet in the house and the game wouldn’t come on.

Do not buy protection plan it is a scam I’m never buying from best buy again

Terrible system I don’t even play it ever the controls suck and the sounds system is crap