Customer Ratings & Reviews

My switch 2 never got delivered spoke to many people, even had my building confirm the package was never left inside the building, the package said left in driveway when i live in Manhattan with no drive way in site. Opened up investigation with ups. Best buy told me they would send me a replacement for only 2 weeks later after multple time the package saying delayed, i receive an email saying they will not provide replacement and will do nothing to help. That i should probably open a police investigation for the police to tell me there is nothing they can do. Someone out there is enjoy that switch and bestbuy just took my money. Appreciate you guys!

It’s cool it could be better with a oled screen and use the full screen just brought it so I can play Zelda

The switch is great but still wayyyyy too expensive, but it is a much welcomed upgrade from the first

I didn't purchase this so I have no idea how it is. Someone stole my Best Buy Credit Card number and purchased a Quest headset and exchanged it for this despite me alerting Best Buy and locking my account the stores still allowed this to happen. This person went into 4 different stores and somehow didn't get caught even though these should have been flagged transactions because I reported them. 2 headsets at 2 different stores exchanged for 2 Switch 2s at two completely different stores all of which in different municipalities in my State. I know because it's all connected to my account and the stores sent me digital copies of the receipts. Unbelievable.

Joycon stick broke after 1 month! Best Buy's new return policy is trash.. become a member to get more than 15 days for returns is highway robbery.

The game console has a better feel than its predecessor. I'll give it that. The main problem is there's nothing new to play. Realistically, Mario Kart World is pretty redundant and not as much fun as I thought it would be. Mario Kart 4 was much better. If you're not playing Mario Kart, there's nothing new to play. Donkey Kong Bananza isn't as much fun. I wish I hadn't rushed and bought this thing. This console is going to sit on my shelf until something new and fun comes out. Resident Evil comes out 2/26 so I could have waited half a year before buying this expensive paperweight.

Good console. Not really that much games on it now would wait

Purchases switch 2 on Thanksgiving weekend. There is a deal on cyber Monday just one day late by multiple places. Looking for price match and Bestbuy customer service failed to pick up the phone and later unable to give a price match. It's not any employees fault, but it's rigid policy making it not competitive

Nintendo has not been providing Development kits to 3rd party game makers, which is why most of the 3rd party games don't look or run well. So if you're looking for a portable system with 3rd party game support, this is not it for awhile.

Trying to buy this product from Best Buy is a nightmare. You will not receive your item. They will lie to you. Blame others. No straight answers at all. Keep all your records of conversations. Because they lie.

The Nintendo switch came with a scuff on it looks like someone poked thru the box called Customer service to report and was pretty much told ( you got what you ordered ) EXTREMELY DISAPPOINTED!!!

That's what happens when you impulse buy. Hopefully good games will come that aren't key cards. I recommend the switch 1 over this

It's ok averageeeeeeeeeeeeeeeeeeeeeeeeee3eeeeeeeeeee

This item was missing from my shipping box Best Buy never put it in with other items and they are giving me a run around and will not provide a replacement. And tell me to contact local police because they messed up

I bought into the hype of the Switch 2, but I didn’t expect to be spending over $100 on controllers and $70–$80 on games for what still feels like a console with PS3-level graphics. Mario Kart World especially frustrated me — the game constantly punishes you when you’re doing well. You’ll get hit with everything imaginable just for being in first place, and it’s full of players who sweat the game like their life depends on it. Fortnite looks slightly better on the Switch 2, but it’s still a blurry mess if you’re trying to play in 4K. Thankfully, I have TotalTech so I can return it. At this point, I’d rather pair a PS5 with my powerful PC setup instead. The Switch 2 just isn’t worth it for me.

What a ripoff. Only 2weeks to return. Bought early thinking I could get price match if it went on sale. Nope Best Buy would not price match due to out of 2 week window. So I am out $50 but Best Buy in the long run will lose much more, my business.

Don’t use bestbuy delivery they use a third party delivery service that claim the item gets delivered but it never was. Worst customer service ever.

The Nintendo Switch 2 will last about 4 months, and then you’ll have to buy a new dock. And the same thing will keep happening over and over. It’s trash.

I had placed a pre order with Best Buy on the 24th of April. On the release date, it said preparing to ship. I reached out to customer support asking them what was happening with my order and they told me that the shipping company had lost it. They gave me an option to pick up at a later date(12th June) and on that day they tell me that they found the lost package and that it was damaged. They’re now asking me to wait another 5 days for my order. It seemed like their priority was to recover their lost product and not fulfill my order ASAP. Especially when Best Buy had restocked switches on the 11th of June.

Got it a month ago and the joy cons have suddenly stopped working. I have reset it MULTIPLE times and they still aren’t working. Did a factory reset to hopefully “reset” whatever happened and now I cant find even get my switch to work because controllers won’t connect. Horrible software. Should not be happening with how expensive this is.