Customer Ratings & Reviews

Got it a month ago and the joy cons have suddenly stopped working. I have reset it MULTIPLE times and they still aren’t working. Did a factory reset to hopefully “reset” whatever happened and now I cant find even get my switch to work because controllers won’t connect. Horrible software. Should not be happening with how expensive this is.

I wish I never would have purchased this. I played it twice and when I went to play it today it won’t even come on!!!!! I’m beyond angry!!! This cost a lot of money to just not work and I just purchased it in October for my birthday!!!

I was disappointed to find out that this product comes with the CA cancer warning. It was returned.

I order this item the day before Christmas,it was suppose to ship to store for me to pickup.It has not arrived yet.My package is late.

i hate nintendo but i bought it for my girlfriend and we still had to jump through like a million hoops to make it work just cuz she didnt bring her switch with her on vacation lmao. best buy didnt do anything wrong, purely an issue with the product and i wanted to drag the rating down if i gotta spend 700 dollars and i cant easily game on the thing.

Its early but i wish they had more games to play. So far only thing decent is mart kart.

The price of the Switch 2 is insane and I wouldn't recommend only if there is a price cut.

Item came broken, I guess there is no QC for $500 expensive electronics. It has been an absolute nightmare to get this replaced by Bestbuy and I still don't have a resolution. Don't waste your time and money. Just get a PC or steamdeck.

One of the worst gaming systems out there. So many bugs and glitches that doesn’t allow you to play a game all the way through. Exchanged it once thinking I got a defective device. Nope the 2nd one sucked just as bad.

The price tag was hard to justify $500 for a console and in the state of Massachusetts where there’s a huge technology task. It was about $581, along with the $50 a year insurance plan. Truthfully, I am happy that I returned it, and got my money back. Better off, putting it in nursing school

fraudulently bought with my credit card information and given to the thief no questions asked

The order never arrived, and they reported that I wasn't home on the first day of delivery, which is a lie. I was, and they never arrived. I waited a week and went to the store. The only solution they gave me was to call and cancel the order. There was no compensation or attempt to remedy the error.

Meh. They are still at least two systems behind on graphics and the games are just no fun to play. There is also a severe lack of games at launch with tells me this is just a re-hash of the old system with a new processor. The controls are so frustrating. I’d pass.

Terrible people no one cares to help my Nintendo wasn’t delivered to me it was left in a lobby and disappeared and Best Buy claims they can’t help I’m so angry this people just basically kept my 544 dollars and I have no Nintendo from them WHAT A FREAKING SHAME

We pre-ordered Nintendo Switch 2 and it was stolen prior to delivery yet marked “delivered”. Best buy refused to refund our payment. We ordered another one from Target and it arrived. If you buy it, get it from somewhere else.

We preordered to have Switch 2 bundle shipped to our home. It never arrived. Fed Ex says Best Buy never delivered product for shipping. We try to get one to pick up at store. On date of delivery at store our order is canceled and we are given no way to keep order open or be put on any kind of waitlist.

What else can I say? Nintendo QC failed; it won't power on, and you can see many of the same stories online if you Google search.

Console didn’t work and because I opened it after the 14 day return period I have to pay extra for them to send a form and exchange it.

i am returning it will not charge luckily i got the warranty

Great product but was told to go up front to purchase the switch 2 cause it was a hassle to open the case.