Customer Ratings & Reviews

Never recieved the item, got lost in transit according to agent i spoke too then shipped another but then canceled then miraculously the 1st one said delievered to a random location now ive been waiting about 3 weeks for a refund and agents just keep telling me 24 more hours. If i could suggest not to purchase from best buy online i would.

The switch is great but still wayyyyy too expensive, but it is a much welcomed upgrade from the first

I mean I like this machine, but like It's $500. Bruh.

Pretty lame, not too many fun games. Good to be mobile. Experienced some glitches already.

My switch 2 never got delivered spoke to many people, even had my building confirm the package was never left inside the building, the package said left in driveway when i live in Manhattan with no drive way in site. Opened up investigation with ups. Best buy told me they would send me a replacement for only 2 weeks later after multple time the package saying delayed, i receive an email saying they will not provide replacement and will do nothing to help. That i should probably open a police investigation for the police to tell me there is nothing they can do. Someone out there is enjoy that switch and bestbuy just took my money. Appreciate you guys!

I love the price and the combo easy to install and olay

I didn’t even get my item because Best Buy wants to have a door dasher deliver my order. The door dasher stole my item, then they claimed it got lost in transit which doesn’t make sense if one person is delivering 1 item. I called support and they claimed that she called multiple times, when it does not even matter when all she had to do was drop it at my door. Then it claimed she was dropping it off to facility but she never did. Hence I never got my package but the doordasher for sure got my package

I love the product, but unfortunately the in-store experience was disappointing and impacted the overall experience.

I didn't purchase this so I have no idea how it is. Someone stole my Best Buy Credit Card number and purchased a Quest headset and exchanged it for this despite me alerting Best Buy and locking my account the stores still allowed this to happen. This person went into 4 different stores and somehow didn't get caught even though these should have been flagged transactions because I reported them. 2 headsets at 2 different stores exchanged for 2 Switch 2s at two completely different stores all of which in different municipalities in my State. I know because it's all connected to my account and the stores sent me digital copies of the receipts. Unbelievable.

Nintendo has not been providing Development kits to 3rd party game makers, which is why most of the 3rd party games don't look or run well. So if you're looking for a portable system with 3rd party game support, this is not it for awhile.

Nothing wrong with the system it’s just sad that it’s a barely updated switch and you’re paying $700 to play a barely updated Mario kart which is just ridiculous. Also not a fan of the longer controllers that make your thumb even weirder to position around because they’re longer, but they’re still in the same position so it just doesn’t make any sense at all.

Joycon stick broke after 1 month! Best Buy's new return policy is trash.. become a member to get more than 15 days for returns is highway robbery.

It's ok averageeeeeeeeeeeeeeeeeeeeeeeeee3eeeeeeeeeee

Great product but was told to go up front to purchase the switch 2 cause it was a hassle to open the case.

I bought into the hype of the Switch 2, but I didn’t expect to be spending over $100 on controllers and $70–$80 on games for what still feels like a console with PS3-level graphics. Mario Kart World especially frustrated me — the game constantly punishes you when you’re doing well. You’ll get hit with everything imaginable just for being in first place, and it’s full of players who sweat the game like their life depends on it. Fortnite looks slightly better on the Switch 2, but it’s still a blurry mess if you’re trying to play in 4K. Thankfully, I have TotalTech so I can return it. At this point, I’d rather pair a PS5 with my powerful PC setup instead. The Switch 2 just isn’t worth it for me.

Stopped working after 4 months. Very disappointing for a game that cost $600. Screen went blank and no response to touch. Won't turn on.

Purchases switch 2 on Thanksgiving weekend. There is a deal on cyber Monday just one day late by multiple places. Looking for price match and Bestbuy customer service failed to pick up the phone and later unable to give a price match. It's not any employees fault, but it's rigid policy making it not competitive

I had placed a pre order with Best Buy on the 24th of April. On the release date, it said preparing to ship. I reached out to customer support asking them what was happening with my order and they told me that the shipping company had lost it. They gave me an option to pick up at a later date(12th June) and on that day they tell me that they found the lost package and that it was damaged. They’re now asking me to wait another 5 days for my order. It seemed like their priority was to recover their lost product and not fulfill my order ASAP. Especially when Best Buy had restocked switches on the 11th of June.

That's what happens when you impulse buy. Hopefully good games will come that aren't key cards. I recommend the switch 1 over this

Called. Said had switch 2 in stock I had to come pick up new replacement from warranty and I get here 15 minutes and nothing in stock. Had to pay a fee when I had warranty