Customer Ratings & Reviews

That's what happens when you impulse buy. Hopefully good games will come that aren't key cards. I recommend the switch 1 over this

Called. Said had switch 2 in stock I had to come pick up new replacement from warranty and I get here 15 minutes and nothing in stock. Had to pay a fee when I had warranty

Got it a month ago and the joy cons have suddenly stopped working. I have reset it MULTIPLE times and they still aren’t working. Did a factory reset to hopefully “reset” whatever happened and now I cant find even get my switch to work because controllers won’t connect. Horrible software. Should not be happening with how expensive this is.

Trying to buy this product from Best Buy is a nightmare. You will not receive your item. They will lie to you. Blame others. No straight answers at all. Keep all your records of conversations. Because they lie.

What a ripoff. Only 2weeks to return. Bought early thinking I could get price match if it went on sale. Nope Best Buy would not price match due to out of 2 week window. So I am out $50 but Best Buy in the long run will lose much more, my business.

This item was missing from my shipping box Best Buy never put it in with other items and they are giving me a run around and will not provide a replacement. And tell me to contact local police because they messed up

The Nintendo switch came with a scuff on it looks like someone poked thru the box called Customer service to report and was pretty much told ( you got what you ordered ) EXTREMELY DISAPPOINTED!!!

i hate nintendo but i bought it for my girlfriend and we still had to jump through like a million hoops to make it work just cuz she didnt bring her switch with her on vacation lmao. best buy didnt do anything wrong, purely an issue with the product and i wanted to drag the rating down if i gotta spend 700 dollars and i cant easily game on the thing.

Its early but i wish they had more games to play. So far only thing decent is mart kart.

I wish I never would have purchased this. I played it twice and when I went to play it today it won’t even come on!!!!! I’m beyond angry!!! This cost a lot of money to just not work and I just purchased it in October for my birthday!!!

Don’t use bestbuy delivery they use a third party delivery service that claim the item gets delivered but it never was. Worst customer service ever.

Item came broken, I guess there is no QC for $500 expensive electronics. It has been an absolute nightmare to get this replaced by Bestbuy and I still don't have a resolution. Don't waste your time and money. Just get a PC or steamdeck.

The Nintendo Switch 2 will last about 4 months, and then you’ll have to buy a new dock. And the same thing will keep happening over and over. It’s trash.

The price tag was hard to justify $500 for a console and in the state of Massachusetts where there’s a huge technology task. It was about $581, along with the $50 a year insurance plan. Truthfully, I am happy that I returned it, and got my money back. Better off, putting it in nursing school

The order never arrived, and they reported that I wasn't home on the first day of delivery, which is a lie. I was, and they never arrived. I waited a week and went to the store. The only solution they gave me was to call and cancel the order. There was no compensation or attempt to remedy the error.

I was disappointed to find out that this product comes with the CA cancer warning. It was returned.

One of the worst gaming systems out there. So many bugs and glitches that doesn’t allow you to play a game all the way through. Exchanged it once thinking I got a defective device. Nope the 2nd one sucked just as bad.

I order this item the day before Christmas,it was suppose to ship to store for me to pickup.It has not arrived yet.My package is late.

Terrible people no one cares to help my Nintendo wasn’t delivered to me it was left in a lobby and disappeared and Best Buy claims they can’t help I’m so angry this people just basically kept my 544 dollars and I have no Nintendo from them WHAT A FREAKING SHAME

We preordered to have Switch 2 bundle shipped to our home. It never arrived. Fed Ex says Best Buy never delivered product for shipping. We try to get one to pick up at store. On date of delivery at store our order is canceled and we are given no way to keep order open or be put on any kind of waitlist.