Customer Ratings & Reviews

My switch came I played it for two hours it stopped working and has been useless since. I spent hours on the phone trying to get in contact with a Best Buy employee to help me correct the problem and was never able to be patched through to someone. I order the switch as a way to play legend of Zelda on a device made by one of my favourite childhood video game brands. I was highly disappointed as weeks later I have not been able to get threw to anyone nor have I been able to play the system I bought as a result.

Buying a game this expensive can come with a memory card. And it also says that it's not available in your country.. because I am not in the USA. I basically went to hell to make it work!

I mean Jesus. After 3 hours of play, Joycon sometimes stopped responding when moved to the left or right. It's so horrible when you play something like Monster Hunter. Right Joycon seems fine but that might be ebcause i don't use it too often.

I purchased this product and as soon as I take it out of the box the left joystick has an issue when you move it to the left. It's probably not making a good connection.

nintendo is always a plus they never drop the ball and its a true handheld ! so if mobile gaming is what your looking for i would argue this is a better option than the original switch especially for playing in bed. just the weight savings are worth every dollar

I purchased this to play Pokémon when it came out. The joystick developed dead spots within the first three days, and this was playing Pokémon a game that does not really require sharp joystick use. Not durable whatsoever

No no no don’t do it and don’t get it . After feeling HD rumble from a regular switch I can’t recommend this switch u are missing out

A very handy product if you dont wanna carry the original switch with you, its basically a miniature switch and very good for traveling

decent for the price, but can't plug into the TV or change the controllers. very lightweight

This is definite nothing like the switch. There has been an issue with the fan since a week after our purchase. I contacted Nintendo and by the time they responded it had been 2 weeks which is all best but allows to return. Nothing but issues with the last Two items I’ve purchased from Best Buy. This will be my last bigger purchase because the return time is horrible, hasn’t even been a month with the device.

Ordered it , came and as soon as i opened it the dpad didnt work . Ordered a new one hopefully i have better luck with the new one

I had to but this item for my grandchild but I am of the opinion that is it junk…cheaply made and overpriced…

— It supports a massive library of games from Nintendo and third parties and has a great battery life, and it comes in a lot more colour ways than Design is robust, attractive and easy to use ⋅ Already boasts a fantastic library of game

Received a used, dirty product. There was already a profile on it with a different kids name on it and the screen was dirty with splatter spots and fingerprints. This was supposed to be a gift from Santa, I had to tell my child that Santa brought her the wrong kids gift. I bought a new item not a used item!! Called the service department and was told they could only do a return. So mad!!!

I'm so glad that there is a more affordable option for the switch. Especially during COVID when I bought it. Works amazing, small and light. Very glad I was able to grab the color I wanted when stocks were limited.

In my opinion the games for this device are extremely expensive. (around $60). The build quality doesn't feel good. It's like the buttons will fall anytime soon. After playing a bit my hands were in pain. $100 for the console and $25 for the games would be a fair price in my opinion. If you own a smartphone you can get a xbox wireless controller and have a better experience with casual games.

The product doesn't work. The left thumbstick on the switch lite is not working properly. Spend 2 hours with Nintendo chat and they are asking to send it to repair that would cost $100. It is a disappointment that this happens after spending so much money to buy a brand new Switch Lite.

I exchanged one switch lite and returned the replacement. Both completely ignored diagonal inputs on the dpad unless you press unreasonably hard on the plastic surrounding the pad.

I bought this device for my son on his 7th birthday and it stopped working after 2 weeks. Will be returning. I’m not sure if this is a common problem or just a defected device. Very disappointing.

Worth the investment! Fun games! The ability to play on the go, is a definite win!