Customer Ratings & Reviews

It won’t turn on and says it’s fully charged but when you take it off the charger it says it’s dead. So upset!! We bought two and they are both messing up but now one doesn’t even work. Had less than 2 months

I bought this switch on June 4th and it no longer works.. not even a month with it and it doesn't charge, I called customer services but I unfortunately missed the 15 days to return or exchange by 6 days.. now I'm stuck having to find someone to fix it

I’ve never had an issue with Nintendo before so I threw away the package right away. My mistake. Less than one month into ownership and it won’t turn on. I will have to send it to Nintendo for repair which is currently not available due to the pandemic.

It was working perfectly the first couple of days but now it keeps freezing and it freezes a lot and It’s really hard to unfreeze so I do not recommend

I love it! It’s in one of my favorite colors, works excellent and worth the price!

Worst Bestbuy experience of my life. Will never shop with your store again. Imagine having to argue with a store manager to get the items I paid for online and then be berated over mask policies when I wearing a mask.

I had the Switch for 30 days. It went dead put it on the charger held in start button for 30 sec. Repeated several times. It will not turn on and you can not return it. When you call customer service your are on hold for three and a half hours.

I love my switch lite I recommend it to everyone to

B'day gift for grandson..have no clue how to play the game..he thinks it's the best thing ever..he was so surprised..he though it was to expensive for someone to purchase for him..but being Grannie he deserved it good grades in school..

I bought a Nintendo switch that I’m happy with but I also purchased a speaker which I never received and still haven’t gotten a refund for that it’s been 3 weeks so I won’t be buying from you guys again

Great for on the go gaming! Had it quite a few years now and its taken a good beating or two travelling/camping/etc. with kids, yet still fully functional and looks great. We've actually since purchaced a second one and use them more than our stand-up switch model.

My son has not even had this a month and he keeps getting an error every time he turns it on. And has to turn it off then back on to try to play it. Realky disappointed in the amount of money paid for it and it dont properly work.

This device died after only 2 weeks. The battery went bad. I am currently in a 3 week hold with Nintendo trying to get it returned so they can fix it. Probably wont buy another items fromBeat Buy or Nintendo.

My Son loves the color, Battery last and so does my Hotspot on long road trips!

Opened it as a Christmas present today and the screen has horizontal lines on it. I am going to try and exchange it for a different one tomorrow. Hoping this is not a problem with all of them

Purchase this for my son as a gift for him finishing he 2nd grade. Everyhing was fine at 1st. Then it just stopped charging out of nowhere. I tried different chargers and it still wouldn't power on

Left joystick was dead on arrival. I couldn’t return to Best Buy because the stores are closed for returns and couldn’t send back because of not having a printer to print label. So yay I’m out $210.

This unit was defective. There were lines in the screen. There was an error code from March 2020. Frustrating when it was a Christmas present. We exchanged for another one a week later.

It’s the best game I’ve ever had in my life never thought that this would be my type of system but it’s awesome

The special edition is quite stunning in person. The pink and blue really pop. I was surprised at how sleek the console was and how lovely the Zacian and Zamazenta etchings on the back came through. I do have it in a clear, rubberized case now, to show off the back and it barely added any weight to the original feel. Definitely recommend if you're a Pokemon fan in any way or if you just wanted a Switch Lite that looked different.