Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$399.99

Customer reviews

Rating 4.9 out of 5 stars with 13845 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers are impressed with the Switch – OLED Model w/Joy-Con's screen size and OLED display, finding the enhanced visuals wonderful. The device's portability and overall performance also receive positive feedback, delivering a fun and flexible gaming experience. Some customers have concerns about the Joy-Cons, price, and storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 674 Showing 13,461-13,480 of 13,843 reviews
  • Rated 1 out of 5 stars

    Not Happy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with Best Buy and customer care support .

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish it was better kid friendly. Other than that its decent

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t buy, not worth $50 extra

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oled not much difference than regular switch. Save your money and buy the regular switch

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    C bn hhb

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gcsscbhhvcxxxxbngfvb xxvvxxfv. Fc zfv zzzzdddxxxxggvvvjj

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good purchase

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of games to choose from. Plus they have Pokemon

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Orange Light of Death!!!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this for 1 day and got the Orange light of death. I have to return it already....SMH

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Christmas toy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hadnt used yet as it was vought as a christmas gift.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad GM service at North McAllen store

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GM at N McAllen store refused to give me my covered replacement switch because their repair center delivered my non functional switch to an auto zone and he wanted ME to go find the store and bring him the switch before he gave me my covered replacement! 4 hrs of MY day gone

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Great standalone purchase, questionable upgrade

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic screen first of all, I love playing games handheld now versus my previous switch which sat docked at all times. The new screen and kickstand add so much to the portable experience as well as support now for Bluetooth headphones (coming to the regular switch as well). What I will say is, unless you are upgrading from a switch lite, or already have a plan for selling or giving away your switch, it isn't an upgrade I wholly recommend. However, this is clearly the best version of the switch, and frankly the only dockable one you should be getting considering the mere $50 bump.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged & Useless!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in-store experience was good as our salesperson was attentive and friendly. However, our purchase was defective and damaged and given its high demand, we now are left without the item and little recourse. The screen has a chip and cannot be used, and we are left without the gift for our son.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage system

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this system less than a year, then developed the black screen of death,... screen completely went black but touch works. Only playable on dock

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never got it thanks Best Buy

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got so I don’t yet but they didn’t give my money back either so

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it because didn’t work, and it was a present Christmas

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stolen card purchases

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t review as my card was stolen and the thief purchased on line and picked it up from the store

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok not fine but better than ps5 and Xbox

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok and ok for a kid of small age and not ok for an adult

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    OLED

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My switch will not charge in the docking station nor will it play on the tv and yet I can’t return it 5 weeks after purchase. Very disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stolen identity

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ever authorize this purchase, someone stole my identity and you stay in a different state I live in Texas and someone use my information in Florida

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unfortunate

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not charge after only a year. Do not trust Bestbuy protection plans, they will find a way to get out of it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t found my delivery. When I contact customer service they answer no refund and no replacement.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Screen issue

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen pops out and few months after purchased

    No, I would not recommend this to a friend