Customer Ratings & Reviews
- Model:
- AWE81
- SKU:
- 5570143
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Chill Mat+ Laptop Cooling System, particularly its cooling capabilities and the convenience of the built-in USB ports. Users appreciate the comfortable angle it provides for laptops, its lightweight design, and the ease of use. The noise level is acceptable to most, and the size is suitable for many users.
This summary was generated by AI based on customer reviews.
fit my need
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive but work well. I found one online which cost less
I would recommend this to a friendUnsatisfactory performance
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now I see why this was on Clearance: JUNK. After two weeks of use, the left fan began to malfunction. It was making a very loud noise and was not spinning properly.
No, I would not recommend this to a friendBrand response from Targus Team
Posted .Our chill mats have a limited 1 year warranty. Please contact our customer support team at 877-482-7487 Monday thru Friday 10 AM to 7 PM EST. They will be happy to take a closer look and see if the issue with the fans would be covered under the warranty.
Works
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok.. cheap plastic tho. .....................
No, I would not recommend this to a friendBrand response from Targus Team
Posted .I am sorry to hear that our Chill Mat+ did not meet your expectations. We would be happy to suggest a different product that will better meet your needs. Please feel free to contact one of our customer service agents at 877-482-7487, Monday through Friday, 10AM EST to 7PM EST. ~Targus Customer Support
Noise always generate
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this product. The fan can generate noise easily. It's no way to fix.
No, I would not recommend this to a friendBrand response from Targus Team
Posted .We’re sorry to hear about your experience with the Chill Mat+ Laptop Cooling System. If you're experiencing issues, please contact our support team at 877-482-7487, available Monday–Friday, 10 AM–7 PM EST. We’d be happy to help!
- Cons mentioned:Size
Didnt like it . . . flimsy ) :
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this chill pad is bad for big laptops. maybe good for net books, but deff not my 17'' laptop. constantly thinking its gunna brake. Good brand but get the solid pad if you have a big or heavy laptop
No, I would not recommend this to a friend - Cons mentioned:Size
Less than satisfied with this purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is bulky and positioning adjustments are either too high or too low. Fan is noisy and doesn't seem to cool as well as I would expect.
No, I would not recommend this to a friend Don't like this product at all.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you plug anything into the ports in the back the fan slows down and the devices randomly shut off. I have a halo light and a document camera in the ports and they randomly shut off. This started after the return window closed.
No, I would not recommend this to a friendBrand response from Targus Team
Posted .It sounds like you may need to introduce more power. From the sounds of what you have described I would suggest making use of the DC power port on this chill mat to add additional power. Making use of this should stop your devices from randomly shutting off. You can contact our customer support team at 877-482-7487 Monday thru Friday 10 AM to 7 PM EST, They will be happy to help you with any questions you may have about this.
Not that great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is just fair at best. After trying several different products, I find that it is probably easiest and best to just make sure your laptop has adequate ventilation and turn it off as possible.
No, I would not recommend this to a friendWallahi I'm Finished
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the delivery guy broke it before i could even get it so...... ggs i guess
I would recommend this to a friendBrand response from Targus Team
Posted .We're very sorry to hear about your experience. It sounds like the product may have been damaged during delivery, which is incredibly frustrating. We recommend reaching out to Best Buy Customer Support to report the issue and request a replacement or refund. We hope this gets resolved quickly for you.
More durable than other similar products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had several chill mats but this is the first one I have owned that raises the computer up. I am finding screws that appear to have fallen from the bottom side of the mat. My computer still seems to be quite hot to the touch.
No, I would not recommend this to a friendFAULTY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY...FAN MAKES NOISE AFTER ONLY A FEW USES
No, I would not recommend this to a friendBrand response from Targus Team
Posted .We are sorry to hear about the noise. Our chill mats have a limited 1 year warranty. Please contact our customer support team at 877-482-7487 Monday thru Friday 10 AM to 7 PM EST. They would be happy to look in to solutions for you.
Does the job but annoying sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a high pitched oscillating whirring sound that comes from it. Very loud to the point where I thought my houses heater was making the sound, just for me to realize the noise went away once I unplugged the fan.
No, I would not recommend this to a friendBrand response from Targus Team
Posted .We are sorry to hear that your chill mat appears to have a high pitched sound. Our chill mats come with a limited 1 year manufacture warranty. Please reach out to our customer support team at 877-482-7487 Monday thru Friday 10 AM to 7 PM EST. They would be happy to assist with a possible warranty.
Very Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost immediately after the return period ended, the left fan would only turn slightly with a terrible loud noise making the entire thing unusable. Very disappointing.
No, I would not recommend this to a friendBrand response from Targus Team
Posted .We are sorry to hear the fan started to make a loud noise. We do offer a limited 1 year manufacture warranty on our chill mats. Please reach out to our customer support team at 877-482-7487 Monday thru Friday 10 AM to 7 PM EST. They will be happy to discuss this with you.
DO NOT WASTE YOUR MONEY ON THIS!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money! This thing is a cheap pice of junk,the built in fans literally do nothing other than restrict airflow and make your laptop hotter. I will be returning this thing
No, I would not recommend this to a friendBrand response from Targus Team
Posted .We are sorry to hear that this particular chill mat did not work for you needs and that you felt it was restricting airflow. Our customer support team would be happy to go over potential models with you. They can be reached at 877-482-7487 Monday thru Friday 10 AM to 7 PM EST.
My model worked for 2 days then stopped
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fans seemed to have spun for about 2 days then stopped. Returned it.
No, I would not recommend this to a friendBrand response from Targus Team
Posted .We are sorry to hear that the fans seemed to have stopped shortly after purchase. Our support team would be happy to help or answer questions on this product or others. they can be reached at 877-482-7487 Monday thru Friday 10 AM to 7 PM EST.
Cheap Plastic!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap plastic! Says it will accommodate up to 17" laptops, but don't even try it. Your laptop will be substantially overhanging on all sides, if it could actually handle the weight.
No, I would not recommend this to a friendBrand response from Targus Team
Posted .This chill mat is compatible with most 17" laptops as long as the dimensions do not exceed 14.00" x 10.50" x 1.00" (W x H x D). Although, made of plastic there are some metal supports to help with weight of laptops. If you have questions or concerns about your chill mat please reach out to our customer support team at 877-482-7487 Monday thru Friday 10 AM to 7 PM EST.
Cheap but not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a bummer when I tried to use it! It didn't cool my laptop at all and is this cheap plastic! I was disappointed in purchase and returned it to store!
No, I would not recommend this to a friendOverpriced, small, cheap build
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The concept is great, should be priced around $15. The plastic is so light it feels fragile, there are no pads or anything to keep the laptop from sliding around.
No, I would not recommend this to a friendNot my PC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really not using it much and sticking to my PC. Not much I like about it. Screen not adjustable to my desk. Not user friendly. Sorry I wasted my money
No, I would not recommend this to a friendit's okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my husband and have used it a few times. It doesn't keep my computer cool and after 6 months the fans make a lot of noise.
No, I would not recommend this to a friend