Customer Ratings & Reviews
- Model:
- AWE84US
- |
- SKU:
- 8848396
Customer reviews
Rating 3.9 out of 5 stars with 2743 reviews
(2,743 customer reviews)Rating by feature
- Value3.9
Rating 3.9 out of 5 stars
- Quality3.9
Rating 3.9 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the Chill Mat+ Laptop Cooling System's cooling capabilities and the convenience of its extra USB ports. Many appreciate its adjustable angle and height, making it comfortable and versatile for various uses. However, some customers express concerns regarding the product's build quality.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Does the job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't come with an external power supply for the built in USB hub and wasn't sufficient to power everything I needed without it. It was also noisy.
No, I would not recommend this to a friendRated 2 out of 5 stars
Noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third cooler and I do not like this one. It is hard and very noisy. My last two were much quieter and had a soft bottom for when it was on my lap.
No, I would not recommend this to a friendRated 1 out of 5 stars
Skip this one.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, this laptop fan is terrible. The "lip" Doesn't really hold your laptop and the whole thing is made out of plastic. No button to control the fan and its pretty loud considering. I have had way better fans like from Kooltek that are cheaper, quitter, and made from better materials.
No, I would not recommend this to a friendBrand response from Targus Team
Posted .I am sorry to hear that the quality did not match the price for our Chill Mat+. We would be happy to suggest a different product that will better meet your needs. Please feel free to contact one of our customer service agents at 877-482-7487, Monday through Friday, 10AM EST to 7PM EST. ~Targus Customer Support
- Cons mentioned:Quality
Rated 1 out of 5 stars
Very cheaply made laptop cooling system
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheaply made laptop cooling system. Wasn’t cooling laptop. Had to return
No, I would not recommend this to a friend - Pros mentioned:Cooling
Rated 1 out of 5 stars
Loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Serves purpose of cooling but too loud. Can only run it a short time and unplug and replug. Looking for better
No, I would not recommend this to a friend - Pros mentioned:Height
Rated 1 out of 5 stars
Sucks, Weak.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is small meaning compact which is a plus but overall this product sucks, sad to say. Sorry.
No, I would not recommend this to a friend Rated 2 out of 5 stars
Still cannot figure out what is wrong
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.High pitched whine after working just fine for a month. The only way around it is to unplug the power supply a few times or just wait for it to go away.
No, I would not recommend this to a friendRated 2 out of 5 stars
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought this 3 weeks ago and it is already going bad.
No, I would not recommend this to a friendBrand response from Targus Team
Posted .We are sorry to hear that the Chill Mat+ Laptop Cooling System with 4-Port USB Hub is going bad. Our customer support team would be happy to help you it. Please contact them at 877-482-7487 Monday thru Friday 10 AM to 7 PM EST.
Rated 1 out of 5 stars
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've only owned this for a week and it's already making horrible buzzing noises any time I plug it in. Taking back asap!
No, I would not recommend this to a friendBrand response from Targus Team
Posted .Thank you for your purchase. Hope to see you again soon. If you have any questions about your purchase feel free to reach out to us. We will be happy to assist you. ~Targus Customer Support
Rated 1 out of 5 stars
complete junk, fans went bad already
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.recently bought this item and just happened to look and see its not eligible for return already. the fans have already went bad in this unit making so much noise and vibration that I had to remove power from it. a huge waste of money
No, I would not recommend this to a friendBrand response from Targus Team
Posted .Thank you for taking the time to write a review. We are sorry you had trouble with the Chill Mat. Your feedback will be communicated to the proper department to improve our current and future product lines. Please contact our customer service at 877-482-7487 so we may assist you further We do apologize for the inconvenience this has caused you.
Rated 2 out of 5 stars
Breaks with normal use after about 3 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.built well and works well until fans stop working. everyone i've vought does the same thiing. cheaper to buy a new one than to replace the fans.
I would recommend this to a friendRated 2 out of 5 stars
Didn't really work as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't really work as advertised. The fans didn't work all the time and the USB connections didn't really transfer any power.
No, I would not recommend this to a friendRated 2 out of 5 stars
Fans are noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fans are noisy. I bought two And every single one is noisy when I start the computer
No, I would not recommend this to a friendBrand response from Targus Team
Posted .Thank you for your purchase. Hope to see you again soon. Please feel free to contact one of our customer service agents at 877-482-7487, Monday through Friday, 10AM EST to 7PM EST. We will be happy to assist you. ~Targus Customer Support
Rated 1 out of 5 stars
Noisy fans
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought 2 of these in 2 weeks, thinking the first one was just bad. The second one did the same thing from day 1. The fans make noise as if they are bad. I could unplug it and plug it back in, and it would quiet down for a while, but would eventually get loud again. For the price of this thing, Targus should use better fans.
No, I would not recommend this to a friendBrand response from Targus Team
Posted .Thank you for your purchase. Hope to see you again soon. If you have any questions about your purchase feel free to reach out to us. We will be happy to assist you. ~Targus Customer Support
Rated 1 out of 5 stars
Cheap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was very disappointed upon taking the product out of the box, First off, it is VERY lightweight, flimsy, and cheaply made compared to other cooling pads I own. It feels like it will break with the slightest pressure on it. Secondly, despite it says it will fit 17" laptops, it is nowhere near wide enough to safely hold a 17" laptop, in fact it barely holds my old 15" laptop. Lastly, adjusting the incline is an exercise in frustration.
No, I would not recommend this to a friendRated 2 out of 5 stars
Noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is noisy and after a month of use the Fans at start up rattle and screech for a few seconds until they get going.
No, I would not recommend this to a friendRated 1 out of 5 stars
Loud humming sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you don’t mind a terrible mid frequency hum-buzzing noise, go ahead. But this thing is terrible! Then there’s the fact that even your small 14” laptop will bounce in it and the 17” definitely does Not fit! Just avoid at all costs! Not worth the headache.
No, I would not recommend this to a friendBrand response from Targus Team
Posted .At 14.39 x 10.6 inches this Chill Matt + Laptop Cooling System with 4-Port hub will fit most 17 inch laptops. Some larger 17 inch laptops will not work and smaller laptops will move around too much. We are sorry that it did not meet your expectations our customer support team would be happy to help you. You can contact them at 877-482-7487 Monday thru Friday 10 AM to 7 PM EST.
Rated 2 out of 5 stars
NOT SATISFIED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a cooling platform for my laptop, and I will be returning it because fan noise is so loud as to be a major distraction.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not as great as I hoped
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fans on this chill mat were very loud from day 1. I like the adjustable height feature so I ended up replacing the fans myself
No, I would not recommend this to a friendRated 1 out of 5 stars
Hub did not work as I thought fans no on off switc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1. Fans noisy. 2. No documentation for product telling how USB hub functions. I thought I would be able to use the USB hub for thumb drives. Not so. 3. You cannot use this product to say like .. recharge a phone without turning on the fans. Live and learn, do not buy Targus products, they do not do what they are supposed to do.
No, I would not recommend this to a friendBrand response from Targus Team
Posted .Thank you for your purchase. Hope to see you again soon. Please feel free to contact one of our customer service agents at 877-482-7487, Monday through Friday, 10AM EST to 7PM EST. We will be happy to assist you. ~Targus Customer Support


