
Turn your laptop into a workstation with the 17" Dual Fan Chill Mat with Hub. The product combines a chill mat with all the important things you need when working at a desk. Dual high-speed fans help keep your laptop cool, a 4-port hub allows you to connect all your peripherals, plus the adjustable height allows you to use it as a laptop stand. Use it flat, or at the highest setting (4”) with an external keyboard for better ergonomics. The 17" Dual Fan Chill Mat with Hub is the ideal solution for owners looking to get the most out of their laptop.
A: Mine also makes the same noise and by tapping on the fan areas, it will get better but only temporarily. There seems to be faulty bearings in the fans due to poor manufacturing. I'm not keeping mine. You can try to return it to Best Buy without a receipt, not sure what they will say. If the person used the purchase to earn rewards on their Best Buy card, they can go back to that purchase in their rewards history and you may be able to use that to return it. Otherwise, you may have to contact the manufacturer directly. The noise will only get worse and worse. You can use it that way, though. As for it coming with a user guide, the one I received was only a small pamphlet a few pages long. Nothing that I would consider a user guide and I'm not sure I even kept mine.
Q: will it fit my 17.3" Laptop
A: Yes. I have a 17 inch and it works great. Has enough space for your mouse.
A: Not sure what the manufacturer's CFM is, however, I can tell you by personal experience as an owner. ZERO. I can't even feel the least bit of airflow. Laptop gets hotter, faster. Threw mine into the closet.
A: No susan, the problems still exist. Might look a little different but the loud rattling noise that most are stating in their reviews is true. My only solution besides unplugging it is the slam method (as you described)
A: Plug your External Drive into the laptop and not the cooling table.
Q: I am considering purchasing this item, but I am wondering if the fan issue has been fixed.
A: Our chill mats have a limited 1 year warranty from the date of purchase. SHould there be any issues with the fan or any other part such as a cord please contact us about a possible warranty. We can be reached at 877-482-7487 Monday thru Friday 10 AM to 7 PM EST.
A: The fans are directly under the laptop, not in the base of the chill hub.