Customer Ratings & Reviews
- Model:
- 40S355
- |
- SKU:
- 6508872
Customer reviews
Rating 4.6 out of 5 stars with 601 reviews
(601 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the excellent picture quality and ease of use of the 40" Class 3-Series Full HD 1080p Smart Roku TV, frequently praising the user-friendly Roku interface and affordable price. The convenient smart TV features are also highlighted, along with the TV's size and lightweight design. However, some users expressed dissatisfaction with the remote control and occasional software issues.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Garbage tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wrost tv in the world. Will only play a few apps now i use for camera monitor good for that. Every thing freeze Netflix, Apple tv. Prime videos gRbage as a tv waste of money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sonny,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Stay away from.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked a week and quit. Had to return it do to a failed update on TCL's part.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mccy,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is garbage is completely stopped working after 30 days. Tried trouble shooting it and it still will not turn on.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi EliseK,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Avoid
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture was disjointed from the outset. Clearly, bad quality control and new TV installed in its place had great picture.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
My TCL TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d like to give my TCL tv no stars. Four weeks after I bought it, it is completely dead. No picture at all.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MaryB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TLC 40
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lost configuration on app. After a few days came to the apps and the system close the app
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BrancieR,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Poor sound quality. Cannot use for antenna TV. Difficult to program
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi David,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TCL TV has a coaxial located on the back of the TV near the other inputs. By connecting an antenna you can receive over-the-air channels. However, the reception depends on the signal strength. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Ok tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv like a ouple weeksto early. Sales had better tvs at better prices
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JonK,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don't waste your money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv died after 30 days. I hope Best Buy will take it back.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BradleyS,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL-40
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought TCL-40" Roku TV about 2 months ago, now it doesn't turn on. I tried everything possible (change outlet, batteries in the remote, etc.) I called TCL, (TV is under 1 year Manufacturer's Warranty) and they haven't help me. I am still waiting from a call back.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality, Price
Rated 5 out of 5 stars
Roku works for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture. Easy setup. Surprisingly good audio. Price was very reasonable.
I would recommend this to a friend - Pros mentioned:Picture quality, Smart tv
Rated 5 out of 5 stars
Perfect for smaller bedroom
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. It’s the perfect size for my smaller bedroom. The picture and audio quality is great. And there is an audio Jack so I am able to connect a Bluetooth adapter as well so I don’t disturb anyone if I’m up late watching something. I got it on sale as well which made it an even better deal but even at full price it’s a great TV
I would recommend this to a friend Rated 1 out of 5 stars
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv arrived 10 days late, package was not damaged, when i removed it from the box no problem or so i thought. Hooked up with no problem and found the screen was terrible. Looked like it was cracked but couldn't see anything.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Smart tv
Rated 5 out of 5 stars
BETTER THAN EXPECTED!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BETTER THAN EXPECTED! Nice Roku built in. Wall mount was standard. Way simpler than most so called smart TV's.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi MDTURLEY,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
TCL ROKU TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this TV. Great picture, excellent sound when adding a sounder, and quite user friendly.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture qualityCons mentioned:Remote control
Rated 5 out of 5 stars
PLEASANTLY SURPRISED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price! The audio & Video are terrific! The only drawback is that it comes with the old-style remote controller.
I would recommend this to a friend Rated 1 out of 5 stars
Lot of money for one 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 3 months, just doesn’t turn on..
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JamieH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Love This Roku Smart TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV with great features! Love the quality of the picture & very eazy to use.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi GreatviewTV,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality, Price
Rated 5 out of 5 stars
My TCL Roku Smart Television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new TCL it has everything Beautiful Clear Picture Roku enhanced Great Price …
I would recommend this to a friend - Pros mentioned:Ease of use, Smart tv
Rated 5 out of 5 stars
TV review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV! Perfect size for a bedroom and very easy to set up!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support