Customer Ratings & Reviews
- Model:
- 40S355
- |
- SKU:
- 6508872
Customer reviews
Rating 4.6 out of 5 stars with 601 reviews
(601 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the excellent picture quality and ease of use of the 40" Class 3-Series Full HD 1080p Smart Roku TV, frequently praising the user-friendly Roku interface and affordable price. The convenient smart TV features are also highlighted, along with the TV's size and lightweight design. However, some users expressed dissatisfaction with the remote control and occasional software issues.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV works great! Love that it is a roku tv!!!!! Bought it on sale and it works like a charm :)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Bargain
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent bedroom tv. For the overall cost and features I am very happy with my purchase
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Justme,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
I would buy again.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Love it. I would recommend to a friend or family member It was easy to set up and watch the various programs
I would recommend this to a friendRated 4 out of 5 stars
Roku TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV it was a birthday gift for my god daughter and she loved it. It just took too long to come with poor communication.
I would recommend this to a friendRated 5 out of 5 stars
Roku tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight tv and volume quality is good. Good for college students
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi DestinyG,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works good but having difficulty setting up some apps especially Ruku don’t like need for two controller s.
I would recommend this to a friendRated 5 out of 5 stars
TCL 40 in
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great and quick product. Came faster than estimated date of arrival.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
College Professor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good service fast and very understanding explain all my questions
I would recommend this to a friendRated 5 out of 5 stars
Mrs.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied! It was a good buy, we are enjoying it very much!
I would recommend this to a friendRated 5 out of 5 stars
Roku
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Roku tv for the price!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Marc,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great TV, gets the job done
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced my old, barely functioning tv. Works great
I would recommend this to a friendRated 4 out of 5 stars
Best Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son needed a TV for his dorm room. This was the best value.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Fantastic picture easy install.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the smaller 32 inch before but after many years of service it died. This 40” is amazing the features are the same so no learning curve. The picture is outstanding and brilliant. I highly recommend the TCL smart TVs.
I would recommend this to a friend Rated 1 out of 5 stars
Don't waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My parents bought this TV for me a few years ago as a gift. I had purchased a TV that was a different brand but was 2" too large for where I was going to have it. They bought me this one because it was the same price and the size I needed. Big mistake. This TV worked fine out of the box, but within 6 months it started restarting on its own. If you Google this issue, you'll find that it's a common and known issue with TCL TVs. What they don't tell you is every once in a while if you're lucky like me, you'll get one so bad that it will start factory resetting itself. After trying every troubleshooting option I could find online, I contacted TCL support for help. Since it was within the warranty period, they made me jump through ridiculous hoops and retry the troubleshooting options I already told them didn't work. I was asked to send them a video of the issue. I had already moved the broken TV out of its location and was storing it since it was inoperable. I gave up on getting anywhere with them and my parents replaced the TV with a smaller TCL TV that ironically works fine. After the TV had sat for over a year unused, my dad forgot that it didn't work and started using it again. To my surprise, it didn't shut off or restart! I thought, "Oh, maybe they put out a software update that patched the problem!" Wrong again. In less than 6 months of using the TV, it once again started shutting itself off and on again and even sooner than before had begun factory resetting itself. At this point, I was ready to cry as I had hoped that the issues I was experiencing with my TV were resolved. My parents paid a lot more than what the current price is for this TV now. It's not worth what we paid for it then, and it's not worth what they're asking for it now. I bought a Roku TV from a different manufacturer in a larger size for the same price as what my parents paid for this one, and they have not had a single issue with it since they had it and I bought it the same day as this one. I'm so disgusted with TCL and their unsupportive support staff that I will never purchase anything from them ever again. Don't waste your time or your money. Research before you buy and don't buy cheap just because you like the price tag. I promise you'll regret it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Leah.
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. For out of warranty products, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Excellent Choice TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture sound and now I have streaming I couldn't be happier unless I could have afforded a little larger one. Thank you again BB.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
HIghly recommended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd TCL tv and it is as good as the first. Easy set up and high quality screen.
I would recommend this to a friend Rated 3 out of 5 stars
Good TV SLOW Interface
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These TVs are good for the price but in this model I find the interface slow to the point of annoying
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MGguitars,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Nice TV upgrade without breaking the bank
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV has a nice quality picture, and built in Roku makes it convenient
I would recommend this to a friend Rated 1 out of 5 stars
Often kicks out of app and redirects to home page
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Display is great, however, we are constantly kicked out of whatever app we’re streaming from. We purchased a 43” and a 30” about the same time and they both do the same thing. It is incredibly frustrating to have to restart whatever we’re watching, sometimes multiple times. Our internet connection is excellent. We have an older TCL Roku in another room and it NEVER disconnects like these two new ones do. Disappointed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KaraH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Big mistake
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is constantly dropping internet connection when all other internet devices are working fine. Will randomly switch to main menu. Generally have to unplug it from the wall to reset at least once a week.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support