Customer Ratings & Reviews
- Model:
- 43S525
- |
- SKU:
- 6358904
Customer reviews
Rating 4.4 out of 5 stars with 1415 reviews
(1,415 customer reviews)Rating by feature
- Picture Quality4.3
Rating 4.3 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers are positive about the picture quality, easy setup, price, Roku integration, and gaming experience of the 43" Class 5 Series LED 4K UHD Smart Roku TV. They appreciate the amazing picture quality, simple setup, affordability, convenience of Roku's built-in streaming platform, and its suitability for gaming. However, customers are negative about the remote control's cheap feel, concerns about durability, reports of screen issues and short lifespans, and the color quality.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Screen
Rated 1 out of 5 stars
Died in less than 3 weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for less than 3 weeks, it was great before the screen just started going black. It turns on, I can hear sound, but black screen with back light lightly glowing. One day past being able to bring back to best buy, who has a 14 day return policy only? This is terrible. Now I have to ship my whole dang tv back to TCL to "repair", thanks for 2.5 weeks of tv. Good luck on not getting a defective one if you buy it. I guess I was an unlucky few.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi alexrd,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Great TV, but overpriced
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After purchasing this TV, I found other comparable TVs at much lower costs. Perfectly happy with the quality of the TV, but not so happy with myself for not shopping around.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV stopped working after 2 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV just freezes on the startup screen every time. Once in a while I can get it to work if I do a factory reset, which means setting up the TV from scratch again every single time and even then it only works for an hour or so at best. On top of that, Best Buy has the worst return policy I have ever seen in my life. 15 days is just absurd. I'll never be buying a TV from Best Buy ever again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Pergo,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you may be experiencing some trouble with your TV. Rest assured, we are here to help! We would be more than happy to look into this to see what we can do to try to help you. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality, Price
Rated 5 out of 5 stars
The best TV that money can buy for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best TVs on the market superior picture, quality it’s picture and sound is outstanding and also for the price excellent price there’s nothing on the market like this. There’s no other company can compete with TCL prices that you pay for this TV Very intuitive Very easy to work with not complicated menus I like this TV so much I purchase three Adam two for my house and one for my brothers family the TV have excellent features you won’t be disappointed. Take a vantage of it now, while the price has dropped.
I would recommend this to a friend - Cons mentioned:Screen
Rated 1 out of 5 stars
Dead after 4 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it worked, it was a great television. This TV didn't even last 4 months. The screen does not light up but the TV powers on; you can still start apps and hear sound but there's no picture. Best Buy refers me to TCL warrantee support and will not repair or refund my purchase. We'll see how well well TCL will support their product, but for now, all I have is an unusable device.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
4 Months and Into the Shop
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I picked up the TV in July and the pick-up service was exceptional. Cannot say the same for the TV. I've had it for a total of 4 months and the screen has gone completely black and I need to schedule service for it. I'm giving TCL and Best Buy the benefit of the doubt and guessing it was damaged in shipping somehow before I received it, but that is speculation. Caveat emptor.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Great intuitive function. Flat unimpressive pictur
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A joy to set up and use. The color rendition is good. However compared to my Samsung which cost 80.00 more, the dimension of the picture is very poor.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Teddys,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do Not Buy This TV, lasted 32 days
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this TV online and picked it up curbside. Process was great, simple and easy. Literally 2 days after the period that Best Buy would allow me to return the TV, the picture went out. Turned off one night, next morning no picture. I had to deal with TCL directly. TCL sent me a box and paid for FedEx shipping to return the TV to TCL for repair, not replacement, repair. Sent in a video of the TV to show what was happening and document the perfect condition the TV was in. Was told 7 business days for me to get the TV back. No TV. Called and was directed that I needed to contact the Technician to find out what the status was, oh and by the way the TV screen is cracked. Someone is supposedly figuring out what to do about it. They have proof the screen was not cracked prior to shipment in the TCL provided box with included packing material. Do not buy this TV, great price, but mine lasted for 32 days oh very low usage.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Mongo-
Sorry to hear about in the delay in receiving your TV. Please reach out to us at 1 (877) 300-8837 or [email protected] and we will follow up on the status of your TV.
-TCL US Support
Rated 1 out of 5 stars
stopped working after 2.5 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it almost every day for 2.5 months (external monitor for work, normal TV after work) and the screen randomly broke (went black while watching Netflix and then never showed pictures again). Turning on the TV, the screen goes very dark blue but nothing shows up on the screen and all sound and remote control functions still work. Best Buy wouldn't do anything because this happened more than 15 days after picking it up, had to physically go into the store during this pandemic to find out even though I'm immunocompromised just because Best Buy online chat wouldn't do anything other than tell me to call the local store and the local store's phone only gave the busy signal every time I called for days. Took 2 weeks to get TCL to honor their warranty via multiple phone calls, emails, and pictures, sent the TV to them last week, still waiting to see if I'll actually get it back. Was a super good TV until that happened.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Catstar4-
Sorry to hear about the experience you had with your TV and the delay on the repair. Please contact our amazing Customer Service Agents at 877-300-8837. We will check on the status of your TV and get it back to you as fast as we can.
-TCL US Support
Rated 3 out of 5 stars
Not impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv for my kid... in hindsight I should have waited a few days for a Samsung but it was a birthday present so time was an issue.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Great bang for buck.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great bang for your buck. 4K TV at this price? Had to grab a couple for extra rooms.
I would recommend this to a friendRated 2 out of 5 stars
TCL - 43" Class - LED - 5 Series
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The HDMI Ports quit receiving inputs from the Spectrum Cable box, I brought Spectrum in to troubleshoot and after 3 box exchanges I called TCL and troubleshoot for 2 hrs, the Blue ray player is detected which would indicate that the HDMI ports function but then there another issue, it overheats, it's pass the 30 days for Best Buy so I'm waiting on TLC to make the next move which is slowly.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ShunTai,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good TV for the price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A decent budget TV. Not a fan of built in roku. Some menus are not user friendly. No way to fix audio /video lag
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Drew,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with audio lag on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
not as good as I had hoped for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the 4K was not as sharp as my LG 55". Was not what I had hoped for so returned it and got a Samsung TU8000.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ddr1,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Poorly made
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you get what you pay for...it's only $250 tv but it broke down in less 11 months...apparently they're known for having a screen issue. it's still under warranty but I have to send it back to TCL for repair, essentially out of TV for 3-5 weeks. Almost not worth it given the price.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi dcarpinito,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a 2019 model. I recommend buying this at walmart in the 3 series and save money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Seemed like a great 4k tv, but had a white circle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased this tv but had noticed within the first 2 days that when viewing darker images or even blue, there was a white circle about the size of a dime in the upper left corner. I had thought it was possibly some particulate that had been left on the screen during packaging but this was not the case. It seemed to be burned into the screen.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Aaron,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
2 years later and it doesn’t work
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 years later and the TV screen is all black. No damage to it and I didn’t use it as much as my Samsung. Called TCL customer service and they said nothing they can do. Going back to Sony or Samsung.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Danny,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not bad for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap and flimsy remote,cannot sync comcast remote with TV so I have to use both remotes.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. Our TVs are compatible with most Universal and cable remotes. Many Universal and cable box remotes can be programmed to control select features on the TV. You can visit https://support.tclusa.com/tv-remote-codes for more information. If you do not see your specific remote, you would need to contact the remote's manufacturer to obtain the remote code from them. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Adequate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV may be fine, wish the description gave more details about functionality.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MusicLover,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support