Customer Ratings & Reviews
- Model:
- 43S525
- |
- SKU:
- 6358904
Customer reviews
Rating 4.4 out of 5 stars with 1415 reviews
(1,415 customer reviews)Rating by feature
- Picture Quality4.3
Rating 4.3 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers are positive about the picture quality, easy setup, price, Roku integration, and gaming experience of the 43" Class 5 Series LED 4K UHD Smart Roku TV. They appreciate the amazing picture quality, simple setup, affordability, convenience of Roku's built-in streaming platform, and its suitability for gaming. However, customers are negative about the remote control's cheap feel, concerns about durability, reports of screen issues and short lifespans, and the color quality.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
TV would not hook up to wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried everything, even upping my MBPS and nothing worked. Finally, i took it back and got a new, different brand and it worked just fine. Giving 3 stars because I already have a TCL tv in another room and it works great, probably just a dud. Hated lugging it down 3 flights of stairs though!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
good for the money
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is so so but passable. Remote is very flimsy
I would recommend this to a friendRated 2 out of 5 stars
Poor quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of the TV. The graphics were hard on my eyes and options to change the settings were limited. Could have been a user error on my part. I have Always had LG or Samsung TVs but got this one because of the deal that was going on. I later exchanged it for a Samsung
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Mike,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
TCL Social Support
Rated 3 out of 5 stars
Spend a little more
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They burn out fast had to get a new one. Cheaper for a reason
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Siss,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as great as hyped up to be Toshiba Fire TV just as good
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Eddyfast,
Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL Smart TV's - Wifi and Activation Headaches
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.STAY AWAY FROM THIS MODEL. After 3 hours, TV would not activate. The problem was TV would not acknowledge activation on my Roku Account (even though my Roku.com account would show as an added device to my account). I tried resetting to "factory defaults" and loading all required TCL updates and it never worked. Sprinkle in that It was dropping network connection (even though TCL network screen said "excellent" for wifi connection.) I should have googled TCL and wifi connections because I would have seen that TCL smart tv's have this common problem with Wifi. To add to my frustration, Geek squad customer service kept transferring my call and after half-hour of no one answering the call, I gave up.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hu Justa,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Average TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing bad no brag! Just a TV. Spoiled by a Bravia.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Butters,
Thank you for taking the time to provide your feedback. We're glad that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL — not a value purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV died last night, exactly 14 months after purchase. From the start was disappointed with picture quality as compared to the 9 year old 40” toshiba, which I reinstalled after concluding the TCL TV died. Originally bought the TCL because it was a ROKU ready. When I 1st installed and used, the difference in picture quality was clearly noticeable but I simply assumed that the quality for the price. In any event, I’ve been researching and it seemsTCL is an entry level, poorer quality TV so I’ll mark TCL brand from future purchase list. Interesting observation is that I also have a 55” Insignia 8 year old TV which is great.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Not worth it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after less than a year, the remote and TV stopped connecting. TCL sent a replacement remote that didn't work, then tried to pass the buck to Best Buy.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Disappointed with delivery and service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a TCL 43 inch 5 series tv. The tv was delivered and I opened the box that evening. The only thing in the box was the TV monitor. It was missing all the accessories - power cord, stand/screws, manual, and the remote. I contacted Best Buy support (twice) and they gave me an option where they would re-ship me a new TV but it wouldn't arrive for several weeks - disappointing. I went ahead and contacted TCL support. They, on the other hand, were very helpful and is sending me the missing accessories I need within 2-3 days. Very disappointed in Best Buy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi F23V,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your initial experience. However, we're thrilled to hear that we were able to assist you in getting your missing accessories. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Very good while it lasted
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Display on my 43" 5-Series 43S525 failed in less than six months. It could be this specific unit or the updated model, as I have two 43" 43S515 TVs, purchased in 2018, that are still working perfectly.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi IsabelRinging,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL brand is unreliable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv in August of 2020, not even close to two years old and the backlight went out on it. Looked online to see if I could fix it and found like 100 other people had the same problem. Called TCL customer service and they said too bad so sad but the warranty is only good for 1 year. I should have bought a Sony for a few more dollars, but you know what they say, you get what you pay for so don't waste your money on TCL tv's, pay a few dollars more and you'll get better quality.
No, I would not recommend this to a friend- Cons mentioned:Screen
Rated 1 out of 5 stars
broke in under 5months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.screen completely stopped working in 5 months. now i begin the nightmare process of sending a whole tv back to a manufacturer... steer clear
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
“Clear Motion Index 120” a.k.a. Motion Smoothing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The “Clear Motion Index 120” technology results in enough of a motion smoothing effect that I cannot recommend this TV for the purpose I purchased it, which was to watch films.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Purploros,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Remote does not work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote does not work unless you are standing directly in front of the TV. If your TV is mounted to the wall, this is not a good thing.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Angie,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your remote communicating with the TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace after only 8 months of use. Satisfied with color, etc., until it stopped working.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Rated 1 out of 5 stars
Black screen with Audio
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 1year 5months.. no warranty after a year. Pathetic. No use of TCL customer service. Poor TCL. Avoid TCL
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Shiva,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
TV Stopped Working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV Suddenly stopped working. Turns on, and then shows a red screen. No longer works at all. Regretting buying this from Best Buy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
Stay Away!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv Died After A Few Months, Screen Went Out, But Sound And Apps Still Work Just No Picture. TCL Support Is No Help!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SWic,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TV worked for a couple months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv worked very well for a couple months, then the video stopped and only had sound. I will update if I can get it working again with support from the company.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kyle,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support