Customer Ratings & Reviews
- Model:
- 43S525
- |
- SKU:
- 6358904
Customer reviews
Rating 4.4 out of 5 stars with 1415 reviews
(1,415 customer reviews)Rating by feature
- Picture Quality4.3
Rating 4.3 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers are positive about the picture quality, easy setup, price, Roku integration, and gaming experience of the 43" Class 5 Series LED 4K UHD Smart Roku TV. They appreciate the amazing picture quality, simple setup, affordability, convenience of Roku's built-in streaming platform, and its suitability for gaming. However, customers are negative about the remote control's cheap feel, concerns about durability, reports of screen issues and short lifespans, and the color quality.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
What a piece of crap!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV on July 30 2020 It had great reviews. Today is August 15 2020 and it's DEAD!! Was watching it, heard a loud cracking POP and that was it! Am so angry to have wasted hard earned money on something that didn't even last a couple week's!!! Of course the "Return period" ended today and of course Best Buy is already closed. A 2 week return period for defective product??
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
WIFI Connection
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WIFI signal keeps going out and we have to connect to the Network every time. I think I may return it and stay away from TCL brands.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi David,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Disbelief!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy just shipped me a used tv, retaped....no remote control and no power cord. I am shocked
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tugg,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience regarding the retailer. In situations like this, we recommend contacting your retailer as soon as possible to resolve the issue. If you need any further help with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Died only after few weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after a few weeks of ownership.. can’t return due to being a few days past the 14 day return policy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Disappointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke at four months...screen blacked out...disappointed...thought I would be getting better performance by buying the higher series.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Good while it lasted
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was good while it lasted. Led died out about a yr in. Looking at other reviews, that's about the same issue.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't waste your money!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV in late September 2019 and three days ago it suddenly stopped displaying a picture. TCL support was totally unhelpful because it was outside their 1 year warranty window. It is ridiculous that I would need to buy an extended warranty for a television, but now I'm wishing I had done so. Be warned, any TCL TV could be a ticking time bomb and the next thing you know it's a $300+ paper weight.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi samwm,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Perfect until it complete died after 60 days
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was absolutely wonderful... and then after two months of being a dream come true it completely went on the fritz. The sound worked, but there was no picture. So we followed the TCL site's instructions to reset, and now not only is there no picture but the remote won't work to turn the power on and off. I've contacted TCL via their help request email, but based on the forum posts I'm finding online I don't have a lot of hope...
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv thank God were all right because there boxes had big cuts in them you should have not send them out bad for business
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Snake,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the condition of the box when it was delivered. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. . If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV stopped working after three months.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV worked well and picture disappeared after three months. Best Buy let me know that they can’t help me because I didn’t buy the extended warranty. I expected it to last longer than a few months. TCL has cut back on their support hours and they are not available to discuss it. I’m wishing I would have bought the tv from a store who stands behind their products.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
Cheap Garbage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 10 days and then screen went black, never to turn on again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JJS1,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Already dead after 70 days
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never again. I took so long to replace my TV and when I finally do it fails. No picture. Look online and it's such a common issue there are comments, you tube videos, etc all over. Tried soft reset, hard reset, still only sound no picture. To late to return so now I must deal with customer service. If I can even get through to someone right now, which is doubtful. BUYER BEWARE!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mc268,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Stopped working, lid, but lack screen.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this TV for about 3weeks and out of a sudden the picture went black. Tried resetting, but no luck. Found in reviews that others had same experience. It will go back to Best Buy tomorrow. Don’t buy TCL! If this would have happen in two weeks from now, I’d have to deal with a warranty claim... I guess I got lucky to have it break in time! Stay away!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Mike-
Sorry to hear you are having problems with your TV. If you haven't returned it yet and would like to some assistance to troubleshoot your problem please reach out to to our amazing Customer Service team at (877) 300-8837, and they will be more than happy to help assist you in any way that we can. Thank you, TCL Customer Support
Rated 1 out of 5 stars
tv worked great, died in 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv to replace my old tv that died after 5 years of varied use. At this point it was just going into my bedroom to use for a few hours a night. Almost exactly three months later it has lost its picture to a black screen. Fun fact if you look online you will find a lot of complaints of this happening.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Derek,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Large round yellow rings in display
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in March 2021... It's now Aug 2022. TV was great the first 8 months. The display now has large round yellow marks that nothing will correct. They are always in the background and very noticeable. I would not recommend.
No, I would not recommend this to a friendRated 2 out of 5 stars
don’t bother buying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only had 1 mos and have to send to manufacture for repair. No picture but has sound. ☹️
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi grkoala,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Black screen after 25 days
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv screen went blank, you can only hear audio. Should not happen on a brand new TV. Perhaps I got a dud, either way, I am not happy. Will have to see how best buy handles this situation or the manufacturer. If I get a chance, I will update when I talk to best buy and see how their customer service treats me.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not up to expectation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The First one has dead pixels, exchanged the 2nd one has green broader all around. Exchanged for a different brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
No Spectrum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No Spectrum offered with this TV anymore. Disappointing.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. You can visit https://support.roku.com/article/360004150534 for more information about streaming channels. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Junk. Don't waste your money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Didn't even last 2 years before picture went bad. Attempted repair by replacing the 3 boards with no luck wasting more money. Save your money and buy the older models. I have 3 of them still running near 5 years later now
No, I would not recommend this to a friend