Customer Ratings & Reviews
- Model:
- 43S525
- |
- SKU:
- 6358904
Customer reviews
Rating 4.4 out of 5 stars with 1415 reviews
(1,415 customer reviews)Rating by feature
- Picture Quality4.3
Rating 4.3 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers are positive about the picture quality, easy setup, price, Roku integration, and gaming experience of the 43" Class 5 Series LED 4K UHD Smart Roku TV. They appreciate the amazing picture quality, simple setup, affordability, convenience of Roku's built-in streaming platform, and its suitability for gaming. However, customers are negative about the remote control's cheap feel, concerns about durability, reports of screen issues and short lifespans, and the color quality.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
I did not like
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like this tv and returned it to the store.. the end!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dave,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
died 10 days after return period
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchased 6/24/20, picture went out 7/19/20. Best buy will not exchange or replace it. Will have to ship it to manufacturer and get it shipped back. What's the point of shopping with big box stores anymore if they won't help you within 30 days of a purchase? might as well shop on amazon.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sloan,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this Roku TV because it does not have support for the new HBO Max service. Roku and HBO are having a contract dispute so it is not available on Roku. I do not recommend getting any TV with a Roku built in. I returned for a Samsung TV that has HBO Max app.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This TV has access to thousands of streaming channels through the Roku Channel Store with more content being added all of the time. You can go to www.Roku.com/whats-on to see what streaming channels and apps are currently available. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Sticker RIGHT ON the screen!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it and returned is less than half an hour later. There was a barcode sticker right on the screen!, not on a protective film which I checked, but directly on the screen! According to one review on here and many on Amazon, this seems to be an ongoing issue.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Paul,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is extremely unusual. The only reason a barcode sticker would be on the screen is if there was a screen protector. There should have been a tab on the upper right-hand side that says "Carefully remove protective material after installing TV". Given the opportunity, we could have looked into this for you and tried to help. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Picture dead after 3 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was 5 stars until picture died after less than 3 months of use. Great bargain 4k TV until picture died. Waiting to hear back from TCL support, will update review based on their response.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DeezBees,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv worked for eighteen days then broke!!! No picture sound worked. Called best buy and they said it was over there 15 day return policy so I guess they really don't care about there customers . Had to call tcl and waiting to see what they do
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi dan1ohio,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Love every single thing about it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every single thing about this TCL 43S525 tv is awesome. Picture quality for the price is beyond superb. Audio seems good even though I don't really turn the built in speakers up very loud. Easy setup right from the get go with simple to figure out settings. As well as ease of use of the Roku UI and other apps which is a huge bonus if you don't want to deal with a lot of nonsense. The remote is nothing particularly special (having the volume controls on the side is slightly annoying) but still it does the job fine. Honestly I can't find much at all that I don't like about this tv. The 43" inch is perfect for my bedroom setup. The screen looks seriously huge and I'm glad I didn't go for the bigger 55" inch one which would have been overkill. The tv was flawless out of the box (bought in store at local Best buy) with no damages and everything is working perfectly. I've only had the tv for a few days so I can't attest much to the longevity value, but for the moment I couldn't be any happier about my purchase. I'd recommend it to anyone looking for the best tv to buy in this price range.
I would recommend this to a friend Rated 1 out of 5 stars
Bad TCL Product from Best Buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 43inch TCL Class 5 Series LED 4K Smart Roku TV in June 2020 and four months later one of the HDMI ports is no longer useable. Best Buy won't take it back for a replacement. Not sure I'll be buying any more TCL products.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JWTCL,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Dead in less than 6 months.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv died within 6 months, no picture but sound works. I really liked the roku interface and thought it was good for the price, but less than 6 months is terrible. This was a bedroom tv so not even used that frequently.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi db5304,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Failed after 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on 09-11-2020 and on 06/08/2022 it has quit working. It appears the backlight has failed and I can't see the screen unless it's completely dark in the room.
No, I would not recommend this to a friendRated 1 out of 5 stars
Returned it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this item because it didn’t work. I ordered online, had to take it back to the store which was what I was trying to avoid in the first place. Decided to go with a different brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Stephanie,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Quit Working after 3 Months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in August 20 TV quit working October of 20 and of course Best Buy won’t stand behind don’t waste your money and buy from somewhere that’s stands behind products they sell
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
I love my TCL tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Roku / TCL TVs have been my go to. They’re easy to use, easy to setup, pretty much ready out of the box. Love that the remote is compact and not so bulky. Picture quality is beautiful and game play is even better.
I would recommend this to a friend Rated 1 out of 5 stars
Poor quality pictures on the screen.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pictures on the screen are very poor, rather blurred. I’m keeping it because I don’t want to go through the hassle of returning it. I would buy a better maker.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mercersburg,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Blue screen
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv went to blues screen after 2 years. I would not recommend this TV, quality is obviously not there.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My TV stopped working a month after I bought it and now I’m having to deal with shipping it back to the manufacture. Would not but this tv again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
I would like to provide a valid review, but...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this TV online because it said it has 120 Hz refresh rate. I got a completely different TV delivered. Not much else to say about that.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dadofthree,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the delivery of your TV. For better assistance with your order, you may want to contact Best Buy Customer Support directly. If you need any further assistance with the TV itself, please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
This TV sucks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is the worst. It absolutely sucks. Didn't even last a year. Roku is a rip off. Definitely do not recommend.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Picture stop working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had tv two years and Picture stop working good thing I got the two year warranty
No, I would not recommend this to a friendRated 1 out of 5 stars
Not built to last
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was great at first but picture stopped working after only three months. Limited availability for TCL tech support.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support