Customer Ratings & Reviews
- Model:
- 43S525
- |
- SKU:
- 6358904
Customer reviews
Rating 4.4 out of 5 stars with 1415 reviews
(1,415 customer reviews)Rating by feature
- Picture Quality4.3
Rating 4.3 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers are positive about the picture quality, easy setup, price, Roku integration, and gaming experience of the 43" Class 5 Series LED 4K UHD Smart Roku TV. They appreciate the amazing picture quality, simple setup, affordability, convenience of Roku's built-in streaming platform, and its suitability for gaming. However, customers are negative about the remote control's cheap feel, concerns about durability, reports of screen issues and short lifespans, and the color quality.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
don't buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible. barcode sticker on the front... didn't think it would happen to me after reading the other reviews
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mike,
Thank you for taking the time to provide your feedback. This TV features a protective screen cover that should be removed before viewing. There is a tab on the upper right-hand side that says "Carefully remove protective material after installing TV". This tab can be used to remove the protective film and any additional protection on the screen. If you need further assistance, please reach out to us at [email protected] with your contact information and reference this post. Someone will get back to you as soon as they can. We look forward to working with you!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Ugh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No input button. We couldn’t view our security cameras from this television. Returned
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CarSho,
Thank you for taking the time to provide your feedback. You can change the input by going to the Home Screen and selecting the input you want to view. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Broke in only 5 months!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv in June and it has now died. It only lasted 5 months. Very disappointed!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dvent,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't see nothing on the screen warranty no longer cover just have 4 weeks with the item
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cesarin1979,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. All of our new TVs come with a 1-year manufacturer's warranty. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV Purchase for Streaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV cannot find the internet which renders it absolutely useless.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
I cancelled the order
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two installation dates were cancelled without notifying me
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Marty,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience with the installation appointment being cancelled. For better assistance, you may want to contact Best Buy customer support as they would be best equipped to help you.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Bought in 2020, still working perfectly in 2023!
I would recommend this to a friend Rated 5 out of 5 stars
Best TV Purchase I Have
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best TV's I ever had I highly recommend it also very simple with ROKU built right in very clean and simplified UI perfect in my eyes
I would recommend this to a friend- Pros mentioned:Picture qualityCons mentioned:Remote control
Rated 5 out of 5 stars
This is a very good tv for the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv I have had it for a little over a month I enjoy the picture and the sound quality,. The only thing that I dislike about this tv is the remote control, I felt that it would have been nice if TCL had put more thought in the process of making it.
I would recommend this to a friend - Pros mentioned:Picture quality, Roku
Rated 5 out of 5 stars
The Sound is amazing!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After reading reviews on several different sites, I decided to buy this TV. For the price, you cannot beat it. Great picture, but the highlight is the sound. It's phenomenal for the price. It's loud and has great quality. You will not be disappointed.
I would recommend this to a friend Rated 5 out of 5 stars
Pretty good tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it for many years now and it’s been super reliable and kept up to date
I would recommend this to a friendRated 4 out of 5 stars
Okay
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Okay TV, so-so backlight bleed, just enough settings.
I would recommend this to a friend- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
A great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV, first time owning a TCL product and no complaints. Easy to setup and I am in my 60's, the sound is awesome. It was a great choice .
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 4 out of 5 stars
Great tv, tiny room (my bad)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to upgrade my tv to a bigger size and better quality. Going from a 32 to 43. Overall very happy with this upgrade...just think my bedroom is too small to properly view it. It essentially sits at the foot of my bed. So if you are purchasing for your bedroom, just make sure it won’t be too close to you. Sound is great!! Graphics from the xbox hooked up to it look great and 4k movies look great as well!
I would recommend this to a friend - Pros mentioned:Roku
Rated 5 out of 5 stars
Great Picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great tv for the price. Having Roku built in is great for cord cutters as you don't need an additional device to stream. I bought this for a bedroom so it doesn't get the use my main tv does but so far in my limited use I have no complaints. The remote takes a little getting used to but that wasn't a big deal to me. I do have to reconnect it to my network most times when I turn it on, but I think that is more related to it being a good distance from my router.
I would recommend this to a friend Rated 5 out of 5 stars
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV! No problems so far… for about 3+ years now
I would recommend this to a friend- Pros mentioned:Picture qualityCons mentioned:Screen
Rated 2 out of 5 stars
TV has black screen after 2 and a half years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv in about 2 1/2 years. It has good picture quality during the time I was using it. But all of a sudden, the screen went black and audio is still fine. I did a factory reset and still black screen. Geek squad tried to repair it but main board replacement did not fix it. I ended up getting a store credit since TV is not repairable. Make sure you buy a protection plan as it will help you in case that tv has a defect after the 1 year warranty.
No, I would not recommend this to a friend Rated 5 out of 5 stars
Definitely worth the investment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this set for my mom, who has been struggling with health issues since 2015 due to a stroke and also with problems with her legs (bad hips, facing replacement on at least one if not both of them). Television was incredibly easy to set up once I got the unit's MAC code entered into my secured wi-fi network, and is able to work with Comcast's Xfinity Stream app so that my mom can watch all of her favorite channels. =)
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Great picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice picture and perfect size for bedroom. Highly recommend
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
TCL Roku tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Helpful staff retrieved this product from the back as it was not on the sales floor. Easy to set up and works perfectly
I would recommend this to a friend