Customer Ratings & Reviews
- Model:
- 50S455
- |
- SKU:
- 6500475
Customer reviews
Rating 4.5 out of 5 stars with 825 reviews
(825 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the 50" Class 4-Series 4K UHD HDR Smart Roku TV's picture quality, ease of use, and price. Many also appreciate the TV's streaming capabilities and the user-friendly remote. However, some customers have expressed concerns regarding the TV's reliability and the length of its warranty period. Overall, the positive feedback on features like picture quality and ease of use outweighs the negative comments about reliability.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Love my new TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new tv.I love that best buy deliver in a timely fashion
I would recommend this to a friendRated 5 out of 5 stars
Works good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv haven’t had any issues out of it since buying!
I would recommend this to a friendRated 5 out of 5 stars
Nice TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice tv, too small for my room so i took it back but it worked nicely.
I would recommend this to a friendRated 5 out of 5 stars
Tv review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The television has done well so far. No issues to report so far.
I would recommend this to a friendRated 5 out of 5 stars
George K.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Quality excellent sales agent and good installation
I would recommend this to a friendRated 5 out of 5 stars
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Great product. Gift for my mom she loved it!
I would recommend this to a friendRated 1 out of 5 stars
TV died after two months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV in December, and in February the picture went out so all I have is a black screen. I contacted the manufacturer for assistance and they will be sending out a technician to look at it. I don't plan on buying a TCL ever again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Gill,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Damaged Product Being Sold
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My television was delivered with a bow in the screen frame. Yet, The sticker and description states it is in excellent condition and undamaged. Very misleading and wrong and I can't believe I have to actually drive 2 hours to the store to return it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TraceyJ,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience with your open-box. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TCL is still my favorite brand!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tcl is my favorite brand and never seems to disappoint!
I would recommend this to a friendRated 4 out of 5 stars
Tv sale
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Found what I was looking for . Store clean and neat
I would recommend this to a friendRated 1 out of 5 stars
HDMI issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All of my HDMI ports no longer work properly. All of the color is gone. I tried all 4 ports and tried new cables. Best Buy will not let me exchange and I have only had the TV for a few months
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JamesA,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Roku TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV for the price. Really do enjoy the Roku platform.
I would recommend this to a friendRated 1 out of 5 stars
Doesn't anyone speak clear English?
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No picture. Just a black screen. Spent 68 minutes on the phone with TCL. Trying to get warranty work is worse then pulling teeth. Best Buy is as bad as TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DennisS,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Good TV with a smooth OS interface
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No issues yet with the TV and the Roku OS is smooth with no lag
I would recommend this to a friendRated 5 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good morning sunshine I love you too and I hopefully
I would recommend this to a friendRated 5 out of 5 stars
50” TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this for streaming. It works Great!!
I would recommend this to a friendRated 3 out of 5 stars
Low price - low quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv for the low cost. I’ve had it for 6 months and the picture doesn’t show anymore. Just a green screen. I’m calling Best Buy and I’m sure they’ll take care of the problem.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi KariB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
terrible remote control
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote doesn't have a number pad. You have to scroll your way to the channel that you want rather than just punch in the number.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DanielB,
Thank you for taking the time to provide your feedback. Currently, our smart TVs do not support the direct input of channel numbers for OTA. However, if your TV is connected to the Internet, you can press the left arrow key to populate a channel guide and navigate channels this way. Additionally, you can enable "favorites" for over the air channels so that your most-watched channels will automatically appear towards the top. To enable favorites you would go to Home>Settings>TV inputs>Antenna TV>Favorite Channels>Enable. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv died in a year and a half
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv died in a year and a half so don’t buy this tv if you expect it to last longer than the warranty period.
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 1.5 years. It worked properly at first but within 1.5 years it stopped working.
No, I would not recommend this to a friend