Customer Ratings & Reviews
- Model:
- 50S455
- |
- SKU:
- 6500475
Customer reviews
Rating 4.5 out of 5 stars with 825 reviews
(825 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the 50" Class 4-Series 4K UHD HDR Smart Roku TV's picture quality, ease of use, and price. Many also appreciate the TV's streaming capabilities and the user-friendly remote. However, some customers have expressed concerns regarding the TV's reliability and the length of its warranty period. Overall, the positive feedback on features like picture quality and ease of use outweighs the negative comments about reliability.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Never purchase and not open before leaving
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Television was purchased with no cord, remote and instruction. Because the box wasn't open before the purchased warranty expired, they wouldn't help with the problem
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi YolandaT,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. You may want to check your receipt to see if the TV you purchased is new or Open-Box/Previously Owned. For Open-Box/Previously Owned TVs, you would need to contact your retailer for assistance. If purchased new, we would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Buyer Beware
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the purchase buyer beware. Black screen only after 2 years! 1st and last time I buy this brand.
No, I would not recommend this to a friendRated 2 out of 5 stars
Disappointing imagine quality and fragile
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros : The connectivity and the ROKU integration. Cons : The image quality is acceptable if you are perfectly in front of the TV, but it quickly becomes darker if you move to the side. Don't buy this TV if you have a large sofa. This TV is also extremely fragile; so fragile that you are not allowed to carry the box flat. It must stay vertical. 2 weeks after the installation, our 2 years old hit the corner with a little toy car, and the entire screen went dark. Neither Best Buy nor TCL would pay for the repairs, so we purchased a different from a renowned manufacturer. It was 100$ more expensive but the picture quality is a lot better.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi maxime,
We’re sorry to hear that you're having issues with your TV. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://support.tcl.com/us/tclus-tv-warranty-information to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check with the retailer you purchased from to see if they cover this type of issue with the TV. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible purchase
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible purchase. Less than a year and now has the black screen issue. Sound okay but no image. I've tried fixing it but no use. Do not buy this
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GregC,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
2 man/ woman assembly job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first I was disappointed as one of the shelves were damaged on arrival. Also some of the parts were not labelled making assembling this unit harder.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Matt,
Thank you for taking the time to provide your feedback. It seems like you are trying to review a different product. This review was posted on a TV. If you need assistance with your product, you would want to contact your retailer. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Short life span
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV only lasted 14 months. Purchasing an extended warranty on TCL TVs is a smart move.
No, I would not recommend this to a friendRated 1 out of 5 stars
Do Not purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the TV for 4 months and already screwing up. The apps close by themselves. The television will turn off and the sound stays on. Stay away from this brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Milly,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do not buy TCL Roku tvs
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken within 1.5 years. Not functional and TCL is not answreing.
No, I would not recommend this to a friendRated 1 out of 5 stars
Crap
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 1 yr ago (warranty expired at 1 yr). Black screen.
No, I would not recommend this to a friendRated 1 out of 5 stars
TV stopped working
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We wanted to give this TV a good review but unfortunately it stopped working after 8 months.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JShelby,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv not working already
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this tv less than a year and it gave out today not working already this is crazy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KateliaB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL 4k TV, Good solid TV!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is good. The colors and picture are a bit dark but I am happy with the purchase because the TV was under $300. You can't beat that.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Chris,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Owner
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TCL TV's don't figure on Direct TV remouts, so you can"t program the TV to thr Remout.
No, I would not recommend this to a friendRated 1 out of 5 stars
TV-TLC
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV lose picture and volume 1 year and 4 months after purchase. Not happy
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t buy it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 60 days then no picture or sound and won’t turn on. Don’t buy it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tonja,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Roku tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this tv Black Friday and My settings button stop working for some reason. But it’s a great tv other than that.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi AnthonyB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don't recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible tvs. Short life span. You have to have a roku account to use it. No way to by pass it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ronn07,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. In order to use the smart features of this TCL Roku TV, you would need to complete the guided setup. This includes connecting to the Internet via WiFi, creating a Roku account (completely free), and activating the TV (completely free). However, if you just want to use this TV as a traditional TV by connecting external devices through the various inputs and not use the smart features, you can elect to not connect this TV to the Internet at startup. You will still have access to all of the inputs and features of a traditional TV. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL brand is junk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TCL TV stopped having a picture after 5 months. TCL brand has been nothing but problems.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lisa,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Picture quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor picture quality when displaying a 1028 picture.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi OsoAlegre,
Thank you for taking the time to provide your feedback. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Won't shop at Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not realize that Best Buy has a 15 day window for exchanges.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RyanG,
Thank you for taking the time to provide your feedback. If you're having trouble with your TV, we would love the opportunity to look into this to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support