Customer Ratings & Reviews
- Model:
- 50S455
- |
- SKU:
- 6500475
Customer reviews
Rating 4.5 out of 5 stars with 825 reviews
(825 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the 50" Class 4-Series 4K UHD HDR Smart Roku TV's picture quality, ease of use, and price. Many also appreciate the TV's streaming capabilities and the user-friendly remote. However, some customers have expressed concerns regarding the TV's reliability and the length of its warranty period. Overall, the positive feedback on features like picture quality and ease of use outweighs the negative comments about reliability.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Bad Angle Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price is good but angle quality is like ZERO...not in the specs!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Joseph,
Thank you for taking the time to provide your feedback. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not thrilled with the picture clarity but it’s good enough for the price.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Dee,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Good larger tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took a little getting used to this. The only complaint is I receive a menu first and have to connect to my dvr which is the more common way I want to use it. Color quality and sound are quite good. I am very satisfied with this purchase.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JamesS,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! You can program your TV to power on to a specific input. To do this, you would go to Home>Settings>System>Power>Power On>Select the input. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Roku tv really bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku tv really bad, i could not use google play store app
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Derin,
Thank you for taking the time to provide your feedback. Our TCL Roku TVs feature a Roku operating system built-in. Roku is a streaming platform that offers many features, including thousands of streaming channels (apps) and over 500,000 movies and TV episodes. Some content is free while other content is subscription-based or pay-per-view. You can go to https://channelstore.roku.com/ to see what streaming channels and apps are offered through the Roku Channel Store. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
no good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible, i don't recommend a roll this tv, very hard.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GladysL,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
A Replacement TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Roku TV to replace a 49” LG HDTV 4k. The picture of the 5yr old LG TV was hands down a much better picture. I returned the Roku TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi nmsaints87124,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Awesome TV despite horrible experience from Best B
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After extensive research, decided this was the way to go to remain inside our budget with some accessories etc. We are VERY happy with this TV! Primarily used for streaming channels and viewing movies/programs on Satellite via HDMI cable. Picture and sound are cinema quality. The size was an upgrade for us and perfect for our tiny viewing space. Setup is easy, especially if you already have a Roku account. Love the easy access to picture and sound settings, depending on brightness of room lighting. Dialogue is clearer, especially with the dialogue enhanced setting. Total game changer for us. Beware though, we purchased an "openbox" set which should have been inspected...the screws to install the feet were missing as was the EZ setup guide. 2 different Best Buy stores were NO HELP WHATSOEVER and completely blew us off, would not take responsibility or assist in any way. We found the manual for our TV on the manufacturer website and found which screws to get from Home Depot. Since them, our new TV is a dream come true!
I would recommend this to a friend Rated 2 out of 5 stars
Broken remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is good, but half the buttons on the remote do not work. When contacting tcl they told me to return the whole tv instead of getting a new remote sent out to me. SMH
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JacobS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you and review your case to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Struck out 3 times
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This brand has really gone downhill the HDR feature is defective and no matter what you do to the settings the input whatever device you’re using none of it makes any difference you can swap out as many HDMI cables as you want you can buy whatever expensive cables you want none of it is going to make the HDR look correct it’s always super light and not clear and completely useless have to switch to 4K HDR to even watch anything with clear picture will be taking back this TV for the third time to Best Buy and going and getting another brand
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bill,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a great picture. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not a great TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had issues with the Remote which is supplied with this TV. Also, the Sound is NOT great.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JoeNC,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Screen goes Blank!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Id give it a 0 star if possible. Bought it on Jul 12, 2022. Always connectivity issues. Today on July 28, its gone completely blank on me and wont display anything. Customer service wont answer and its absolutely trash. I dont know how to resolve the issue. AVOID TCL!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mohammed,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL - 50" Class 4-Series 4K UHD HDR Smart Roku TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the TCL - 50" Class 4-Series 4K UHD HDR Smart Roku TV on September 24,2022 and by December 12,2022 the TV has already stopped working. This is the 3 Rd one all has issues
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ChristinaE,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Great TV for price point
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For a fairly small room with low light, this is a great TV. Easy to install and set up, especially when using Roku. TV is connected directly to cable modem with a cat8 ethernet cable delivering a quality picture, especially with 4K content.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
TCK ROKU TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE PICTURE IS REALLY GREAT, SOUND IS LOUD ENOUGH FOR OLDER ADULTS, AND THE TV IS FAIRLY EASY TO OPERATE EVEN FOR OLDER ADULTS WHO ARE NOT VERY TECH SAVVY.
I would recommend this to a friendBrand response from TCLExpert
Posted .HI LIZAJANE,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Didn't last a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV 27 days ago and the backlight failed today. Not impressed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CynthiaT,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV on a friend's recommendation. Very easy to setup and navigate. Great picture. Exactly what I needed.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Best Buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy set up. Simple remote. Fair price. Good value. Clear, crisp picture. Recommended!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love having Roku integrated into TV, makes streaming easy. Roku TV actually has a bunch of good channels to watch as a bonus. Picture quality is good not great, good enough for the price. Small quibble TV can be a little slow reacting to remote commands. Overall, thrilled with the purchase and Best Buy made the whole ordering and delivery experience wonderful.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has been a great TV for us the last few years! I recommend.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
50 inch TCL that screen with Roku in her face
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have several other TCL flatscreen televisions with the built-in Roku interface. It is very easy to configure has an excellent picture. I would recommend TCL Roku interface without reservation.
I would recommend this to a friend