Customer Ratings & Reviews
- Model:
- 50S425
- |
- SKU:
- 6313062
Customer reviews
Rating 4.6 out of 5 stars with 2594 reviews
(2,594 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the 50" Class 4 Series LED 4K UHD Smart Roku TV for its exceptional picture quality, affordable price, and user-friendly setup process. Many customers rave about the stunning visuals and vibrant colors displayed on the TV, while others appreciate the convenience and functionality of the built-in Roku platform. However, some users have expressed concerns regarding the quality of the remote control, sound output, and occasional issues with Wi-Fi connectivity.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
NOT WORKING!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received this yesterday spent all evening and night trying to set it up. Tv freezes after about 40secs after initial set up goes into update software then it freezes. I have tried everything to get it up and running but no matter what I do after 40 seconds on it freezes tv goes black but tv logo is still transparent. So disappointed because it’s the weekend and I can’t get any tech support
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MaRiav,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good Price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV for the price....Roku device works great.....
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi MC12,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good for purpose intended.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints. Good for purpose intended. Would recommend
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use
Rated 1 out of 5 stars
Great tv I loved it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At this time this is the fourth tcl tv I bought I love the Roku system because it’s easy to instal at home....I like the image and the price
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Carlos,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
Probably not the fault of the device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After unpacking I discovered the screen was either defective or damaged inside the box. Best Buy promptly let me return and replace it. But the replacement cost more.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that Best Buy is already assisting you with getting a replacement. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
had to replace it within a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we have bought numerous tvs and electronics from best buy without issue. this one must have been a lemon. the positive side of the situation was best buy replaced the tv without issue.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Steve,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition.We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Low Quality - Picture not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this TV for my master bedroom and it's just ok. The picture is not good quality and the brightness is terrible. I guess that's what i get for buying a low quality TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sophy,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Over it, no playback on any streaming apps
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one good day of use all streaming apps crashed constantly. Tried looking up solutions and though there seemed to be a lot of stuff you have to do to keep this software running properly, after trying all of the instructions in every order possible I concluded that there was no fix for my issue. Very disappointing and frustrating... Others online were also having similar issues at the time of writing this..
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Richard, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Sara TCL Customer Support
Rated 1 out of 5 stars
Horrible smell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The look of this tv was really good and I liked the Roku TV, but right after plugging it in a horrible chemical smell came from the tv and it made me nauseous and dizzy. I tried for three days to air it out and see if it would stop and it didn’t. I ended up returning it for a different brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KHowe,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is not typical for one of our TVs. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Ridiculously fragile - junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this and the second time we turned it on it showed what appeared to be cracks in the screen. But only when turned on. Called support and they said it wasn’t a defect covered under warranty but abuse. If hanging on the wall overnight is abuse it must have been Santa’s elves making a mid year visit. Went from very nice to junk overnight with no recourse to us. Junk - stay away.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We’re sorry to hear that you're having issues with your TV. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://www.tclusa.com/support/warranty to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check with the retailer you purchased from to see if they cover this type of issue with the TV. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Don’t do it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. Pay a little extra and get yourself a TV without Roku that doesn’t constantly crash... 4 months later and I regret purchasing this TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mags,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
Tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Received the TV damaged it keeps shutting off turning on shutting off turning on by itself it has a glitch
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Marmar,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Don’t recommend unless you’re trying to go cheap.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly the worst tv I’ve ever owned but for the price it’s not too bad. It just glitches way too much. I would never buy a TCL again.
No, I would not recommend this to a friendRated 2 out of 5 stars
Don't buy.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't work. I would honestly suggest that you buy something else. My tv blacked out randomly. Didn't last a year.
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received a used TV, I have called multiple times, I sent the tv back. They said they would replace the tv still no replacement they I called and they says they would refund still not refund. Terrible.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Scv5784,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible Product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has been nothing but trouble. It takes anywhere from 2 to 7 minutes to warm up before it shows a picture and or sound. It was acting up from the very beginning I regret not returning it within the return window. Now I'm stuck with a piece of junk. Please don't make my mistake.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Carolyn,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV as this seems to be rather odd behavior. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality, Weight
Rated 5 out of 5 stars
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my TCL 50” 4K Ultra HD Android Smart Television. The picture is absolutely beautiful and super clear. You can definitely tell a difference with the 4K resolution. The sound quality is loud and clear. I definitely noticed a huge improvement from my previous television. I haven’t noticed a lag at all. This television is super easy to set up with Google and Android. The Google Assistant is definitely handy to have because with just one click of a button you can use your voice to search for anything without having to type it out. I love that I’m also able to mirror my phone on the screen as well. The amount of applications on this television is amazing. I’m able to have YouTube, Netflix, Hulu and any other applications that are available in the Google Play Store. The choices are endless. I don’t need my FireStick or Roku anymore with this television. I can eliminate clutter and unnecessary wires in the bedroom. I love how lightweight it is. This makes mounting it on the wall a breeze. I’m super impressed with this television. I’m definitely happy with this Smart TV. I should’ve switched sooner. You won’t be disappointed with this television... you have so many wonderful features with this product. I highly recommend this if you want to avoid less time/money browsing through cable television. I suggest you get this Smart TV with endless streaming possibilities it will save you money in the long run.
I would recommend this to a friend Rated 2 out of 5 stars
Display not working after two years
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture until the display broke down in stripes two years later. I am glad I bought a warranty.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Rated 1 out of 5 stars
Absolutely hate it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate it hate the remote dont ever buy a Roko tv seriously wish I could send it back
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Crash,
Thank you for taking the time to provide your feedback. In addition to the remote that comes with this TV, you can download the free Roku mobile app on your Smartphone or tablet to use as a remote. Through the Roku mobile app, you gain access to power toggle, volume toggle, private listening, voice search, and more. Furthermore, our TVs are compatible with most Universal and cable remotes. Many Universal and cable box remotes can be programmed to control certain features on the TV. You can visit https://support.tclusa.com/tv-remote-codes for more information. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
You get what you paid for
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lags a bit but for the price it is not too bad. I went back and paid the difference to upgrade to a Samsung
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support