Customer Ratings & Reviews
- Model:
- 50S425
- |
- SKU:
- 6313062
Customer reviews
Rating 4.6 out of 5 stars with 2594 reviews
(2,594 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the 50" Class 4 Series LED 4K UHD Smart Roku TV for its exceptional picture quality, affordable price, and user-friendly setup process. Many customers rave about the stunning visuals and vibrant colors displayed on the TV, while others appreciate the convenience and functionality of the built-in Roku platform. However, some users have expressed concerns regarding the quality of the remote control, sound output, and occasional issues with Wi-Fi connectivity.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Screen
Rated 1 out of 5 stars
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went completely green and started flickering 2 days after purchase
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jay,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do Not Buy!!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse picture quality ever!!! Do not waste your money with this tv, no matter how much the electronics representative tells you that is a great tv and that they sell a lot in china (that’s what i was told). The quality is really bad. Doesn’t even look like a 4k or even 1080p. I literally returned it 2 days later and bought another brand tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Menor223,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our TV but hate that our Netflix and Disney + doesn't work. All the other apps work just fine.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Vero,
Thank you for taking the time to provide your feedback. You can first try uninstalling the streaming channel and then reinstalling it. To do this you can highlight the streaming channel on the home screen and press the asterisk (*) button on your remote, then scroll down to 'Remove channel'. You would then need to go to Home>Streaming Channels>Search Channels>Type in the channel you are looking for. You would then select the streaming channel and select 'Add channel'. If this is still not working, you can reach out to us at [email protected] for further assistance.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Bad Roku Interface
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku interface is lacking and had to re-sign-in to apps multiple times.
No, I would not recommend this to a friendRated 1 out of 5 stars
Audio Sync Issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio Sync issues with any sound bar since day 1, and after looking further into it there are many other people with similar complaints. The audio Sync issue is worse on anything higher than PCM. Even on PCM the issue still happens, just not as frequently. Really disappointed in this TV
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dreo,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with Audio Sync on your TV. We would be more than happy to look into this to see what we can do to try to help you. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Have had this TV for 6 months...know this:
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, but consistently goes offline...even with a strong internet signal (I even even set up an extender right next to the tv). Sooo, if you’re not irritated by a blinking “signal offline” light (right on the tv itself), and your fine having to constantly reconnect it to your internet...then this is the tv for you!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ABC123,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV staying connected to the Internet. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Broken
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had this Tv for less than a year and it has already blanked out!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Stop working
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working After eight days of stopped working and now Best Buy is giving me static about not replacing it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Gary,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Returned it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it. Picture looked gray/fuzzy even after changing the presets
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SMac,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
No
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was the tv ths has a crack in the Middle of the screen
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Loco11,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
It ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is not great Pic ok not the greatest Could be better.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lbeartx,
Thank you for taking the time to provide your feedback. We're sorry to hear that you did not have the same great experience that a majority of our customers report having. There are options available to adjust the picture and audio settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Didn't even last a year.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Things were going great when I purchased this back in March 2020. Delivery was good etc. Now 2/20/21 the TV is stuck in a recovery mode loop. I just called TCL because I know my warranty has not expired. I did nothing wrong with the TV, no power surges.
No, I would not recommend this to a friendRated 1 out of 5 stars
Does not do what I want it to
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your sales person this tv was to do what I wanted it to that we the only reason we bought it Be lied I HATE this TV WHIS I would have not listen to YOUR sales person and bought this It was a waste of our money cause it DON'T DO WHAT I NEED IT TO DO NOT HAPPY AT ALL
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ctrysnshne,
Thank you for taking the time to provide your feedback. Without more information, it is difficult to understand what trouble you may be having with the TV. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No Picture only after 2.5 years. Poor Quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item less than 3 years ago and the picture display suddenly went black. I have tried all of the troubleshooting I could find online. Very disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. The picture is not sharp. Almost every time it’s turned on, does not connect to cable, and have to restart. Only had 4 months, and not allowed to return. Was only 275 dollars. You get what you pay for. I would not buy again
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mike,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Broke 16 days in
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this TV and thought it was great value. 16 days in, a bar with distorted color/pixels (1" wide) appeared at the top. The TV also kept crashing and freezing. Was told the warranty was only 14 days. Waste of $300.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi jvicinan,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. There may be some confusion as the Best Buy return period is 15 days, but the TV comes with a 1 year manufacturer's warranty. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV sound stop working after a year. Don't buy it!!! Also don't buy a geek squad basic protection plan. They don't honor their commitments and leave you on hold for thirty to forty minutes and never answered the call.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Terry,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Flimsy tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was broke out the box and went into store to exchange couple days later and they wouldn’t exchange it so never got any use out of it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Taylor,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer again as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information, and reference this review. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worse TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse TV ever! This TV keeps shutting off with Disney Plus and Netflix. This TV is not Smart at all! And the worst part is Best Buy won’t help!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Return to sender.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this tv after a week because it kept turning on and off without me near the remote. Anytime I’m watching tv, it would shut off.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support