Customer Ratings & Reviews
- Model:
- 55S525
- |
- SKU:
- 6358918
Customer reviews
Rating 4.6 out of 5 stars with 867 reviews
(867 customer reviews)Rating by feature
- Picture Quality4.1
Rating 4.1 out of 5 stars
- Sound Quality4.1
Rating 4.1 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, price, and easy setup of the 55" Class 5 Series LED 4K UHD Smart Roku TV. Many customers commented on the great picture quality and that it was a great choice at a great price. Some customers, however, were disappointed with the remote control and screen mirroring capabilities.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 3 out of 5 stars
Great Clarity, Poor Color
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clarity and high definition of this tv is great. I love the Roku remote because it's so easy to use. Despite adjusting the settings, the color seemed washed out. But to be fair, the tv that I'm replacing is a plasma. I upgraded to the QLED 6 series in this brand and am very pleased!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Anna,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this is definitely not normal for this TV. We're glad to see that you were able to find a resolution. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use
Rated 4 out of 5 stars
Good for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's easy to use. I'm still playing with the color to get it right.
I would recommend this to a friend Rated 4 out of 5 stars
Good TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is fine. I’m not tech snob but so far it’s worked out great. The tv stand it comes with is way too wide out in my opinion. I had to buy a new tv stand that creates a base in the center to get it to fit on the TV stand. If you plan to mount it or don’t mind getting a tv base to accommodate for a smaller tv stand then I’d say it’s a buy.
I would recommend this to a friendRated 4 out of 5 stars
Solid TV !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good solid TV, excellent for the money. Love the Roku integration, makes it very easy to use and navigate to what you want to watch. The only downside, as is typical, is the sound. I’m using the TV in a medium sized bedroom & I’m borderline as to whether I’m going to get a sound bar for it. But, all in all money well spent.
I would recommend this to a friend- Pros mentioned:Roku
Rated 4 out of 5 stars
Tcl
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv and great quality easy to set up . Great for the price
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 4 out of 5 stars
Great Tv for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Built in Roku tv is amazing for the price Great picture
I would recommend this to a friend Rated 5 out of 5 stars
Great price and great quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is great for the price you pay. We stream a lot son it is great to just have a Roku remote because that is what we are used to. Also nice to name your devices instead of hdmi 1 or 2. Little glare so don’t use as tv near a window with a lot of light.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 4 out of 5 stars
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I need in a TV. It is very easy to use.
I would recommend this to a friend - Pros mentioned:Roku
Rated 4 out of 5 stars
Good tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great tv I love the roku built into it !!!!
I would recommend this to a friend - Pros mentioned:Price
Rated 4 out of 5 stars
Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Great value for the type and size of tv.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 3 out of 5 stars
Good TV for the price, but be warned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very impressed with the picture quality after checking out the model in-person. However once I set up the TV at home, the picture seemed very sub-par (even with HD channels). Not sure why the sharpness isn't the same. Be warned.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Good value TV!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a nice TV for the money. Wireless connectivity and apps make it great for watching dirty videos especially. I'm already thinking 55" is too small, tho ... bigger truly is better!
I would recommend this to a friendRated 4 out of 5 stars
Works pretty well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a pretty good tv. We just use it for streaming and casual gaming. Recently has the issue of videos not loading and has to reset the internet connection through the tv settings. Hopefully this isn’t a reoccurring issue since we’ve only had the tv for about a month.
I would recommend this to a friend- Cons mentioned:Screen
Rated 2 out of 5 stars
Screen froze after 30 days.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this TV. I'm not sure it it's the brand or technology. I purchased this TV and about 30 days later the screen froze up and now it'a stuck at the intial start up screen. I can't return it because the return period is 15 days. I've been waiting on a part for a few weeks now (Tech says the motherboard locked up). I purchased this TV because the one I had stopped working after 6 years. And now I'm back at square one and stuck without a TV for who knows how long.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ameryka,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Excellent smart TV for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent smart TV for the price. The TCL 55" class 5 series LED 4K UHD smart Roku TV has all the apps built in that you would normally want and use. I would recommend this smart TV to a friend.
I would recommend this to a friendRated 5 out of 5 stars
Better than expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this TV on sale for 299 the other day. Finally got it set up for a friend and I was pleasantly surprised at how good the screen is. Tested 6 underground on Netflix and it looks awesome! Definitely worth the price!!!
I would recommend this to a friendRated 1 out of 5 stars
Two defective TVs in a row - switching brands
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL TVs have some great reviews online and, although they are still in the budget category, the 525 is definitely not the cheapest out there. How disappointing that after driving to the store and back 20 min each way, installing it, and hooking up my various streaming accounts, my first TCL 55” 525 started showing signs of vertical blue rectangles on the screen within minutes of beginning to watch a show. I drove back to the store to exchange it - another hour and half down. My second tv was slightly better but had similar blue bars that are not acceptable. So I’ll be bringing it back to Best Buy AGAIN. I’m so disappointed with TCL. Save your money and buy a name brand that doesn’t have these quality issues. I would rate it as 0 stars if possible.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mace,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience and that you may be experiencing some trouble with your TV. If you still have the TV, we would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great first smart tv purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had never bought a smart tv before but wanted to find a good tv for streaming at a college apartment. This is easy to use and setup took no time at all. Picture is great. Very satisfied with my purchase.
I would recommend this to a friendRated 5 out of 5 stars
Great Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a fan of the Roku platform so this TV is great for me. It didn’t come with the voice activated remote so I bought one directly from Roku and was very easy to pair. Overall happy with my purchase.
I would recommend this to a friendRated 4 out of 5 stars
Overall good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes awhile to get used to the resolution. Only real problem is that the tv resets itself often. Disconnects from internet and resets and it takes awhile to finish. Feel like we have to check for updates daily to make sure it doesn’t shut off.
I would recommend this to a friend
















