Customer Ratings & Reviews
- Model:
- 55S525
- |
- SKU:
- 6358918
Customer reviews
Rating 4.6 out of 5 stars with 867 reviews
(867 customer reviews)Rating by feature
- Picture Quality4.1
Rating 4.1 out of 5 stars
- Sound Quality4.1
Rating 4.1 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, price, and easy setup of the 55" Class 5 Series LED 4K UHD Smart Roku TV. Many customers commented on the great picture quality and that it was a great choice at a great price. Some customers, however, were disappointed with the remote control and screen mirroring capabilities.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Excellent TV for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected. Great for gaming and for 4k content.
I would recommend this to a friendRated 5 out of 5 stars
Great TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing tv, great 4K quality and Roku works amazing!
I would recommend this to a friendRated 5 out of 5 stars
i bought this for roko installed hulu
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the tv works great but i need famarilarition with hulu
I would recommend this to a friendRated 5 out of 5 stars
Great tv for the price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have a 4 series in Ohio, go for the 5 mayor upgrade!
I would recommend this to a friendRated 5 out of 5 stars
gorgeous screen
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works perfectly, absolutely love the television!!!
I would recommend this to a friendRated 4 out of 5 stars
TCL 55" TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an incredible value for such a large smart TV. I am very happy with it.
I would recommend this to a friendRated 1 out of 5 stars
Wireless Internet completely broken ~ 3 months old
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Common issue if you google it. Issue with TCL which they have not addressed with this TV or others. TV's just stop working on wireless. Period. To be sure this is not a problem with my home internet because the TV will not pick up ANY wireless signal. What a piece of trash and waste of money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi capwest,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
The picture is very clear
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price for the size of the television. The pixels are very good
I would recommend this to a friendRated 4 out of 5 stars
Solid TV for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has been great so far. Really like the Roku platform overall
I would recommend this to a friendRated 4 out of 5 stars
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase on curbside pick-up. Will purchase again.
I would recommend this to a friendRated 4 out of 5 stars
TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent tv. Color is not the best but good for the price.
I would recommend this to a friendRated 4 out of 5 stars
Very good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. would recommend to others who need it.
I would recommend this to a friendRated 3 out of 5 stars
Great tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was promised free delivery but later got a call after I had purchased saying they didn't know when that would be. I had to go back to the store and pick up the one they had in stock. Said free delivery came from somewhere else. Very inconvenienced!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Mack,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experiencing concerning the retailer and online ordering experience. If you need any further assistance with the TV itself, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Great for cable cutters
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my daughter. So far they are pleased.
I would recommend this to a friendRated 3 out of 5 stars
Get what you pay for I guess :(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First few days the TV was amazing. But now half the time I get a a nice clear picture and the other half the time it buffers in and out. Also the the audio never syncs up with what im watching even when it's in game mode.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Was ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture looked for the 30 min that it worked for. After setting up the tv and having it on for 30 min the pic went blurry and had a red vertical line down the right hand side of the screen. I did like the roku system
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi John,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Average for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery of TV went great and was on time. The TV itself was fine for the first couple of weeks. Started getting lines through the screen already. Good thing I got the geek squad protection or I'd have to deal with TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Pallas87,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Problems after 1 week
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OMG. We had to replace our Samsung which was not all that old, because it would turn off and on repeatedly at random times. After reading reviews, I decided to purchase a 55 inch 5 series TCL, I would have gone with Sony but I really wanted ROKU. We were quite happy with it, FOR ABOUT 1 WEEK! Now it freezes and turns off and on repeatedly most of the time, and the remote and user have no control. It's going back and I'm regretting my decision and purchase.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tony,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 2 out of 5 stars
Horrible purchase
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen blacks out too many times. The sound will still be on and whatever is on the tv continues playing but the screen just turns black.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Rated 2 out of 5 stars
Great picture!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture looks great, But having a lot of problems with the volume. It works good with the Roku but it’s too low with the regular TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Hellcat16,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. The volume across different content and between internal streaming channels vs connected devices is controlled by the individual content provider. This is why you may notice that you have to turn the volume up higher when using certain devices. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support