Customer Ratings & Reviews
- Model:
- 55S525
- |
- SKU:
- 6358918
Customer reviews
Rating 4.6 out of 5 stars with 867 reviews
(867 customer reviews)Rating by feature
- Picture Quality4.1
Rating 4.1 out of 5 stars
- Sound Quality4.1
Rating 4.1 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, price, and easy setup of the 55" Class 5 Series LED 4K UHD Smart Roku TV. Many customers commented on the great picture quality and that it was a great choice at a great price. Some customers, however, were disappointed with the remote control and screen mirroring capabilities.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
nope....
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are spoiled by the quality this days. Save up a little more and get something else. Impossible to instal popular apps, doesnt work easily with phone and headphones etc. Basic.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ChefShakti,
Thank you for taking the time to provide your feedback. All of our Roku based TVs have a Roku operating system built-in. Roku is a streaming platform that offers many features, including thousands of streaming channels (apps) and over 500,000 movies and TV episodes. Some content is free while other content is subscription-based or pay-per-view. You can go to www.Roku.com/whats-on to see what streaming channels and apps are offered through the Roku Channel Store. To search for a specific channel you would simply want to enter that information into the search section. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCLnotfeelinthelove
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't beat the price but this is the most glitch filled tv I've ever owned. I have bought samsung, Sony, Hitachi, and hisense. Hisense just barely beats this unit.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Videoholic,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like this TV it just hopefully this one will not flicker like the very first one I purchased. Glad I purchased the protection plan.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi ,
Thank you for taking the time to provide your feedback. We're thrilled to hear that you are enjoying your TV, If you ever need any assistance or have any questions, simply reach out to us at [email protected]. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
You get what you pay for
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed with the image quality. If you look at any slight angle the picture lost color and the clarity suffers.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not very good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted a year. I suggest you buy the best buy warranty. Luckily I did
No, I would not recommend this to a friendRated 2 out of 5 stars
Great picture if the image is still
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great picture when the image is still but, often when the image is moving it can be choppy and it’s not the source signal either. The tv also goes dark for a few minutes once in a while. It’s not what I had expected from the reviews I had read. After doing a little research into these issues it seems that the models above this one don’t have them.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AusDallas,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Didn't last long
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted less than a year but loved the operating system
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 1 out of 5 stars
great TV but remote sensor doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you place the TV higher up on the wall and use the remote, it doesn't work. I have to be on the same level or at a level above the TV to make the remote work. This is not good. Even though the picture quality and sound are great, I have to consider returning the TV just because the remote sensor is bad.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your remote communicating with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Not what it advertise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not happy with the TV, because I thought that I searched it before I ordered it. Because I wasn't looking for a tv with Roku on it with a Roku remote. Very disappointed when it arrived. It does not say anything about roku when I was reading about it. It has a very nice picture though.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. All of our Roku based TVs have Roku operating systems built into the TV. In order to use the smart features of this TV, you would need to complete the guided setup. This includes connecting to the Internet via WiFi, creating a Roku account (completely free), and activating the TV (completely free). However, if you just want to use this TV as a traditional TV by connecting external devices through the various inputs and not use the smart features, you can elect to not connect this TV to the Internet at startup. You will still have access to all of the inputs and features of a traditional TV. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Smart TV with not so smart components.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two years into ownership and the Samsung Smart Hub on this TV has been incredibly buggy. The Smarthub is needed for app control -- currently I've been working with Samsung customer support for two hours and will likely need to have a technician come out to my home to replace the TV's main board. I would not recommend this product.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dinomikeus,
Thank you for taking the time to provide your feedback. Regrettably, it looks like you have a Samsung TV and have provided a review under a different brand altogether. We wish you the best of luck working with Samsung to resolve your issues.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Wouldn't Buy Again-Only works with Roku BT Speaker
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Regrettably bought 3 of these series for my home gym, and media, and guest rooms. To my complete surprise they will not work with any other Bluetooth speakers, but ROKU. Therefore, all my other sound bars and BT speakers will not wirelessly stream my movie audio in the rooms without either paying another $300 - $600 for ROKU branded wireless speakers and sub, or have old school cables draped everywhere. It's ridiculous in this day and age for a company to try to block openness in a home platform. Its backwards and clearly a greedy business decision by Roku and TCL. Extremely disappointed by the lack of open Bluetooth support. I am not buying another TCL and will be back to using Samsung TVs.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. Currently, our Roku based TVs do not support Bluetooth. If you are trying to connect a sound bar or speakers you can use the Optical port, or the HDMI ARC port. For Headphones, there is a Headphone jack on the back of the TV, or you can download the Free Roku app for private listening. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
4K but not gd
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you play fast paced games. This thing can’t catch up. Not recommended.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Thoraxian,
Thank you for taking the time to provide your feedback. We're sorry to hear that you did not have the same great experience that a majority of our customers report having. This TV typically produces a beautiful picture. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Disappointing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of screen tearing. Also randomly although rarely shuts off just to take its sweet time to boot back on for about a minute which is a huge negative if you are watching/playing something that can't be paused.
No, I would not recommend this to a friendRated 3 out of 5 stars
Cheap tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought it for business. It serves the purpose well.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
55in TV
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a 2-year warranty expired this year my picture tube is about to go out as of today lines starting to come on the TV screen
No, I would not recommend this to a friendRated 2 out of 5 stars
Not my favorite.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has turned on by itself and shut off out of the blue and goes to the start up page and just does nothing. Checked the settings to see if something was wrong, nothing. Not happy with the tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Shar,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Motion Blur
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our unit has extremely noticeable motion blur. We've tried adjusting all settings, but can't seem to get rid of it. Unfortunately, we waited too long to hang it above our fireplace, and the return date passed. Best Buy couldn't offer a solution, and we're now stuck with a TV that is irritating to watch.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tyler,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
HORRIBLE EXPERIENCE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was bought out the wrong tv, when I got my tv it was a different size, no remote, or tv stands to go with it when it said those things were included. Been calling Best Buy for the past 2 days been on hold for over an hour each day with no luck I just eventually hang up. Now I have to make preparations to get this tv back. This is a HUGE INCONVENIENCE!!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. We would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Hdr, Picture quality
Rated 5 out of 5 stars
Amazing!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Display: For the most part, this TV has an awesome picture. Colors are vibrant, HDR works well, and the TV can get very bright which will make the colors pop even more. Viewing angles are great as well. You can sit more to the left or right of the TV without the picture quality decreasing. However, I have noticed if your screen is on a still picture like a loading screen, the corners can be a little darker than the rest of the picture. It's only noticeable with lighter colors. It's not a big deal for me since you don't see it at all when you're watching TV, movies, videos, or when you're playing video games. A similar issue happens in darker pictures, the screen can be lighter in some areas on the screen. I only notice this on loading screens though. I don't see it happen any other time so it doesn't bother me. Gaming: Although I haven't tested out many games on this TV yet, I can say the TV seems to handle games pretty well. Games run smoothly on the tv and there's little to no motion blur. Sound: The sound on this tv is pretty basic. Everything sounds even and produces sound nicely. I think this tv has a slightly better sound quality than the other TVs in my house. I would recommend getting a soundbar if you want more of a theater experience with your tv. Wifi: I have not had any issues with connecting to the wifi or staying connected. Everything runs smoothly and the tv is fast when it comes to loading up apps. Roku TV: Roku is simply amazing. You have the ability to download as many apps you want. When you search for a movie or tv show, it will bring up a list of many apps you can watch them on. It will list it in order from cheapest to most expensive so you don't have to overpay when you rent a movie or tv show. I love how Roku has an unbiased approach to the tv. The ads only promote free things you can watch and they stay out of the way. Overall: I give this TV a 9 out of 10.
I would recommend this to a friend Rated 1 out of 5 stars
Not good value, failing after 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with tv locking up and then taking 10 minutes to reset itself, this started just outside the standard warranty period, now it fails to connect to the internet, fails to load programs and sound is out of sync
No, I would not recommend this to a friend