Customer Ratings & Reviews
- Model:
- 55R646
- |
- SKU:
- 6470273
Customer reviews
Rating 4.3 out of 5 stars with 1149 reviews
(1,149 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 55" Class 6-Series Mini-LED QLED 4K UHD Smart Google TV very favorably for its picture quality, refresh rate, and ease of use, with many praising the brightness, black levels, and HDR capabilities. However, some users have reported issues with the software and operating system, experiencing occasional lag or glitches. The remote control also received mixed reviews, with some finding it subpar. Overall, the television's strong visual performance is often offset by software-related frustrations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Just doesn’t work
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you love hitting the power button on the remote of your $750 tv, only to have the tv screen remain off, leading to a frustrating 2-5 minutes of troubleshooting sometimes including unplugging, then this is the tv for you. If you love switching inputs only to find that you have to restart whatever HDMI device is plugged in before a signal is detected. This is it, chief. If you want two separate places to change the same settings that seem to do nothing about the erratic behavior of the brightness and picture settings. Buy this thing right now. Most importantly if you want terrible support and customer service from a manufacturer, my friend, there is no choice. Buy this TCL today and you too could live in regret and frustration as the OS stability continually declines and the return window slowly closes while you tell yourself, “the picture is good, certainly the OS will improve with updates” I’m all seriousness, drop the extra loot on something worth having. Even if TCL made functioning electronics, the garbage support should be more than enough to change your mind.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
beautiful but returned because of issues
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Absolutely beautiful picture quality with amazing blacks - so stars in space looked fantastic. truly a beautiful and bright picture but... Cons: Had to return it. Buggy, crashed, turned itself off all the time, ran slow, had to be hard reset couple times every day, just a ton of issues. exchanged for a Sony x90j which does not have as good of backlighting but it has better motion. too bad, the tcl had a better image... but worse motion, and like I said, crashed all the time. Sony uses the same google interface and it has no issues. I did not want to return it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Stac,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Tcl R646
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv!!! !
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCL excellence
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best picture ever. Easy setup. Easy to mount with existing wall mount.
I would recommend this to a friend - Cons mentioned:Google tv
Rated 2 out of 5 stars
TCL 6 series google tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google TV IS Garbage you can basically get it to turn on and off with google voice command we have over the air tv and when you tell it to change to channel 8.1 it turns it to YouTube the roku tv works better with google than this google tv and Best Buy does not give you much time to try their tv before you can bring it back if it wasnt tcl,s top of the line tv I would throw a hammer through it and take it back I like the the tcl tv’s they are a great tv for the price just stay away from the google tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tnt010,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Software
Rated 2 out of 5 stars
Software has serious issue.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software has serious issue. When I turn on peacock app it turns off after some time automatically. If you are watching YouTube and click on setings button tv turns off. After that i have to unplug and then only it startup. I Will test this one more week and if issue Persists then returning this tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Vishal,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
- Pros mentioned:Gaming
Rated 5 out of 5 stars
Tcl
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a really good TV. My brother loved it to play his video games
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Best Affordable TV for Next-Gen Gaming!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV and best affordable one for next-gen gaming!!
I would recommend this to a friend Rated 4 out of 5 stars
Very nice picture.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for for the price. I do wish it had a better remote, it requires many button presses to navigate to imputs, sleep timer, etc.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is the best quality and and features for the price.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv with clear sharp picture. TCL has stepped up their game.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Superb Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value, great picture, and awesome extra features.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 3 out of 5 stars
App issues are problematic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with the apps have been frustrating, unresponsive menus and voice command issues may be connection issues. Wouldn't recommend this over the Hisense but it does have excellent picture.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TheStickStickly,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 1 out of 5 stars
Worthless TCL TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can you give zero stars? TV lasted almost a month with light usage. It now doesn't even power on. So a 55 inch paperweight is what it is. TCL logo pops up for about 3 seconds and then black screen. Doesn't matter how many "recommended" steps are given the result is the same. Much better off going with a low end Samsung or Sony than this brand. Good luck
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi IanZ,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Mediocre product with basic functionality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fair performance for the price. Picture pixelates when frames move fast. No voice control on remote control. Not a great value for money.
No, I would not recommend this to a friend- Pros mentioned:Gaming
Rated 5 out of 5 stars
More than satisfied!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent television & really great for next gen gaming!
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has an excellent picture and sound quality.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Excellent Picture and sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Picture and sound！Best TV for gaming and movie.
I would recommend this to a friend - Cons mentioned:Software
Rated 3 out of 5 stars
Decent, not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Display is okay, have had trouble with one of the HDMI ports but I don't have external audio so I just don't use the eARC port. OS is also not very great.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi ArtyMorgan,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Save up and get a LG
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whenever I go into setting or change input, the voice goes out, not all sound, just the voice. But if I go back into setting or input a 2nd time it fixes the issue. Very annoying, just like no input button on remote. Only had tv a few months and have had to unplug for 60 seconds several times to get signal back. Picture is good but no indication when it's in Atmos unless I'm using Roku box. Wish I would have saved up a little more $ and bought an LG.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support