Customer Ratings & Reviews
- Model:
- 55R646
- SKU:
- 6470273
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 55" Class 6-Series Mini-LED QLED 4K UHD Smart Google TV very favorably for its picture quality, refresh rate, and ease of use, with many praising the brightness, black levels, and HDR capabilities. However, some users have reported issues with the software and operating system, experiencing occasional lag or glitches. The remote control also received mixed reviews, with some finding it subpar. Overall, the television's strong visual performance is often offset by software-related frustrations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv seemed fine then started cutting out on day 28, the tv would completely black out when watching apps through Xbox series X and the Xbox was fine I returned within the 30 day return policy and got the Hisense U8G if this tv hadn’t blacked out it would’ve been a great tv maybe I got a bad one? The colors, gaming everything was great until the cut outs
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Accc5287,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
What do you expect, it’s a TCL…
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stand alone TV but the interface, apps and features lack consistency in performance. To be honest you get what you pay for.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JoeN,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Google TV Ruins It…
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really tried to like this television. Although it has an absolutely phenomenal picture, the Google TV OS completely tarnished the experience. Here are a few of the issues I encountered with the OS: - No sound upon boot up, would require a complete restart to get it back. - Constantly disconnects from my Xbox while I’m playing games to the point where it is unusable. The screen just keeps cutting to black like it is changing inputs over and over again. - Frequent crashes and app hang ups. Have had to unplug the set a couple of times due to the unit becoming unresponsive. - Game mode will sometimes get stuck on and would require a restart to switch out of it. There’s other issues but you get the idea. This is unfortunate because when it works this television is unmatched for the picture quality you get for the price. I will be returning this and continue my search with other brands. What a shame…
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi HellishButter,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Fantastic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I’ve not been able to find anything as close. The contrast is great, deepest blacks I’ve had in a TV, and works well with my PS5. Couldn’t be happier with this purchase, especially with the most recent TCL software update
I would recommend this to a friend
Ghost in the machine!
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This company has not worked out it kinks! Tv will turn on and off randomly! Looses wifi quite a bit! Picture quality average!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DennisS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Software
Software issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv constantly has sofrware issues. Its updated to the latest software, but im cinwtantly seeing wifi disconnect, the software just completely freezing. The screen flipping out and doing double. In constwntly having to pulp the power to reset it. Anuthing TCL thinis they did to fix the issues did not work
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi djjsin,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Joyce
TCL Customer Support
- Cons mentioned:Remote control
TCL Google TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buggy apps, hesitant, sometimes not responsive to remote . . . generally, seems to have been released without proper testing and verification
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi! Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Joyce
TCL Customer Support
Os bleh TV perfect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All the recent reviews did sketch me out but every review on other sites and rtings were amazing so I wanted to leave a review that my TV was perfect and passed every test for dse and blooming. I just set it up as a basic TV and use a rokue device.
I would recommend this to a friendScreen Broke after 13 Months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The LCD screen broke when I went to adjust the position of the tv. Minimal pressure was applied in the corner of the tv and the whole screen was ruined. This happened after 13 months of use which was 1 month outside the warranty. Be extremely careful when moving/handling it as it is not of solid construction.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .HI stickybuttons,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you're having issues with your TV. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://support.tcl.com/us/tclus-tv-warranty-information to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check with the retailer you purchased from to see if they cover this type of issue with the TV. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. Hope this helps!
Thank you,
Sara
TCL Customer Support
Great tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All the negative reviews on this tv are over the Google tv portion. The tv is amazing. I haven't had a problem with the Google tv part but for the quality at this price just buy a 50 dollar chrome tv, it's worth it. Especially if you find it on sale.
I would recommend this to a friendOk Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality TV. Color accuracy is ok. If you are looking for vibrant colors, this is not for you. Still a decent TV for the money. Dimming zones are kinda out of whack
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Rich,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Superb value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb quality for this price point. You'd have to spend well more than double to get something with a better display from Sony or similar, and I don't think it's worth it. The Google Home interface is easy and trouble free too.
I would recommend this to a friend- Pros mentioned:Picture quality
Great Image, poor quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Image quality is great. The TV is unreliable at best. Frequently looses wifi connection. Randomly quits applications mid show. Gets stuck with a circle loading and I have to reboot it. When the wifi stops working I have to unplug the TV for a minute and plug it back in before it starts working. Would not buy again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Software
Glitchy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very glitchy software. eARC seems to be faulty. It sometimes switched on my Soundbar, sometimes it doesn't. This was not the issue with my previous TV. The settings do not stay the same after a restart. There is something terribly wrong with the Wi-Fi in the unit because it keeps disconnecting from the internet.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AkshayG,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience as this does not sound normal for one of our TVs.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Joyce
TCL Customer Support
TCL working well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. Delivery and setup by Geek went very well. Will now see how it works without sound bar. There seems to be a difference in volume at times, but it might be the programming.
I would recommend this to a friend- Cons mentioned:Google tv
Get the roku
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish that I got the Roku instead of the google tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GCasey,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. The Google Operating system supports many amazing features like quick navigation and access to 5,000+ apps with over 500,000 TV shows and movies available through the App Store. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Broke right away
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv broke after a month of use. Ended up returning for an LG
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi James,
hank you for taking the time to provide your feedback. We're sorry to hear about your experience. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Don't Listen to the "Experts"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the money, this is a great TV. TV technology changes quickly. If you don't need the latest and greatest, you'll appreciate this one. Picture is much brighter than most OLEDs. Just get one and enjoy it.
I would recommend this to a friend- Cons mentioned:Software
Not worth it, unless…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only positives about this tv are the screen quality and the HMDI 2.1, everything about this tv is junk. The OS absolutely sucks, it’s too bad they don’t make tight Roku. The only scenario I’d recommend buying this is if it’s on a significant sale, or you’re on a very tight budget, otherwise save yourself some annoyances and buy LG/Samsung/Sony.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bobkop,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
- Pros mentioned:Picture quality
You can find better TV for the price
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is good, but text clarity is weird. A little blurry sometimes.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support