Customer Ratings & Reviews
- Model:
- 55R646
- SKU:
- 6470273
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 55" Class 6-Series Mini-LED QLED 4K UHD Smart Google TV very favorably for its picture quality, refresh rate, and ease of use, with many praising the brightness, black levels, and HDR capabilities. However, some users have reported issues with the software and operating system, experiencing occasional lag or glitches. The remote control also received mixed reviews, with some finding it subpar. Overall, the television's strong visual performance is often offset by software-related frustrations.
This summary was generated by AI based on customer reviews.
Get the Google Version!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this version because it had the one HDMI with the 120hz out (I don't have a PS5 yet) but I wanted the higher frame rate once I do get a newer gaming system. The screen is so sharp!
I would recommend this to a friend- Pros mentioned:Refresh rate
Need to stick with Roku and not Google
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like this tv since it has hdmi 2.1 and I have a PS5 and Xbox…but we had to return the tv due to the apps are extremely glitches Netflix does not work, YouTube barely works so we thought that we had a bad one…returned it and bought it again and now the new one we have to return also! On a bright note playing the PS5 with the 120hz was great that’s why I wanted to love it but it just has too many issues as of now.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ac1985,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Broke within two months
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box the HDMI ARC port didnt work. The TV was slow and everytime i would switch apps or shows the tv would flash the input screen as if it changed inputs. Ended up returning it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Webcam,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
tcl r646
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got it on sale… really nice picture quality but been having problems tv keeps rebooting
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mike,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience with the TV rebooting.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Big box - big letdown.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My comment is only for delivery. I can't say how well it actually operates. Mine arrived defective, with a huge crack on the screen at the top. Returning it tomorrow, but I'll like exchange it for another of the same item.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SenatorFox,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equipped to help you. If you get a replacement TV and need any further help, we would be more than happy to walk you through the process. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Love this TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has been nothing but a joy to have in my house. I have had zero issues with it over the past 30 days.
I would recommend this to a friendUnstable Google OS crashes on settings button
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the TV but I struggled to get it to make it look as good or better than the 635 in many difficult video scenes. I like the Google OS interface when it works but clicking on Settings button only works one time after a fresh crash and reload of the app, but after a minute or so, clicking the Settings button consistently crashes the app and it goes to home screen. With constant tweaking needed, it is a dealbreaker for me and it will likely go back if TCL doesn't release a fix by the Jan 16 return date. TCL already claimed victory after their last firmware release that it "fixed" the stability issues but in reality that is not true. Motion on this TV is also just as bad on the TCL 635, if not worse. Disappointing that they couldn't improve it in all these years. Weird artifacts show up on fast moving scenes and sometimes even in slow moving scenes with patterns like a grill or a wooden screen etc.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi WUinDC,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Joyce
TCL Customer Support
TCL 55" Class 6-Series Mini-LED QLED 4K UHD TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV for the price! Can't wait to have some 4K content available to watch. Wish I was able to get the ROKU version.
I would recommend this to a friendMovie night !
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great smart TV with Google assistant, very nice touch. No issues went together easy. Make sure you have some one to help you because of its size.
I would recommend this to a friendReally think twice about this one!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy came and tried to program this tv but during the install it came up as a VU tv every time they entered TCL. I ended up getting another Samsung. I believe I will be staying away from any and all brand names that I am not familiar with.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JohnN,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Google OS is it’s only flaw
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good, loses a star due to unstable Google OS. But they’re improving it.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello Tonychunga,
Thank you for taking the time to provide your feedback.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Joyce
TCL Customer Support
Great tcl value, but not the snappiest processor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid value tv w a slightly slow processor. If you keep downloaded apps to a minimum
I would recommend this to a friend- Cons mentioned:Software
Good hardware, mediocre software
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The display is pretty but the software/firmware is buggy. Settings can't be saved.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello Guear.
Thank you for taking the time to provide your feedback.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Joyce
TCL Customer Support
Decent TV with HUGE potential
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has been a decent experience overall but I wish TCL does something about the Google TV OS with firmware updates
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi MayDevil,
Thank you for taking the time to provide your feedback.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Joyce
TCL Customer Support
Nothing special gets job done
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alright, as the title says it works SO FAR as expected. Will update if something changes
No, I would not recommend this to a friendGreat device, terrible integration with Google TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was not my first TCL TV, and I've always been satisfied -- until now. There is nothing wrong with the hardware -- it's excellent. But TCL's integration with Google TV is TERRIBLE. Even now, months after release, it's still very buggy (and this is TCL, not google TV -- I've used google tv on other devices without these issues). To add insult to injury, it's very difficult to file a problem with TCL, and when you do, you have to tell them the serial number, date of purchase, and what vendor you purchased it from. Regardless of the problem being reported, the suggested response is always the same: a very detailed step-by-step instruction on how to first reset the TV, then power cycle it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Skyhaven,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy the tv. I saw some of the bad reviews and was worried. But the value you get for the price is insane.
I would recommend this to a friend- Pros mentioned:Picture quality
Ugh. Should have bought the Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It will not connect to Samsung soundbar and sub woofer. I had to buy a universal remote to get the then synced and it's still not working correctly The picture quality is great. It also had issues with my 4k roku streaming device
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Marchelle,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience trying to connect your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Awesome TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the TV started off a little buggy the company has continued to provide proper support through updates. This TV is excellent and a must buy!
I would recommend this to a friendGreat bang for your buck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv, the user interface is great. Crashes from time to is the only down side
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Victor,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far!
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support