Customer Ratings & Reviews
- Model:
- 55R646
- |
- SKU:
- 6470273
Customer reviews
Rating 4.3 out of 5 stars with 1149 reviews
(1,149 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 55" Class 6-Series Mini-LED QLED 4K UHD Smart Google TV very favorably for its picture quality, refresh rate, and ease of use, with many praising the brightness, black levels, and HDR capabilities. However, some users have reported issues with the software and operating system, experiencing occasional lag or glitches. The remote control also received mixed reviews, with some finding it subpar. Overall, the television's strong visual performance is often offset by software-related frustrations.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Great tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the price. 4 star rating due to inability to connect to all smart devices.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Marv,
Thank you for taking the time to provide your feedback. This TV is indeed compatible with most devices and supports both Google Assistant and Alexa Voice Control. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
TCL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture looked better in store. Still playing with settings. Overall good tv for price.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi! Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far!
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Joyce
TCL Customer Support
Rated 5 out of 5 stars
Great tv!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded my old 5 series to this 6 series to game on! Tv looks great and is fast! Not a fan of google, but that doesn’t bother me too much.
I would recommend this to a friendRated 5 out of 5 stars
Sometimes it takes a little patients.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was as described. The initial tv that was purchased was damaged and then the replacement tv was just fine. Thank you.
I would recommend this to a friendRated 5 out of 5 stars
Nice Picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with my tv, the picture is very nice, however I am still trying to figure out how it works because the setup is very unorganized.
I would recommend this to a friendRated 3 out of 5 stars
Good TV Bad OS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Display and everything is amazon but the OS has a few bugs. The wifi automatically disconnects and doesn’t reconnect until the Tv is restarted. Also I am not able to connect any of my bluetooth devices with the tv and the alexa connectivity doesn’t work
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Grover,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 1 out of 5 stars
Bandwidth issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice tv for the what it is but just know when using it for 4k 120fps gaming on a pc you have to change the bandwidth settings using a custom resolution to get it to work
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Kody,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Google tv
Rated 1 out of 5 stars
Beware if you're buying this for chromecast
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Though the TV viewing may be okay, those getting this model may be getting it for Google TV or for using chromecast - user beware. Even after the recent software updates, it does not function the way it should. After giving up on the built-in chromecast, I bought an external chromecast - and was finally able to add the TV to a Google home speaker group. But still no luck with casting - to do that, I have to find the TV remote, turn the TV on, then cast. That's not how it's supposed to work - you're supposed to be able to turn the TV on remotly. Good luck getting support from TCL or Best Buy - I've spent 5 hours and it's a war of attrition - and I'm no closer to knowing what to do than I was before I started.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience. To be able to cast to the TV while is it powered off, you would need to make sure that the "Network Standby" setting is enabled. To enable this setting, you would need to go to Home>Settings>Network & Settings>Network Standby>Enable. It is also recommended to make sure that you have the most recent software update available. To ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
TCL Customer Support
Rated 5 out of 5 stars
PC monitor/gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the 55r646 to replace my 2018 TCL 55". HDMI 2.1 was worth the upgrade but not if this model was full price. I paid $650.
I would recommend this to a friendRated 1 out of 5 stars
Don’t waste your time and don’t buy it!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had TCL TVs in the past but this one was absolutely junk do not waste your money at your time or anything go look at a better TV like an LG
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TedH,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Not ready for prime time
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned several TCL TV's but this one was the first Google TV and it has been a problem child day one. The picture is fantastic but the interface is buggy beyond belief. Drops program and goes to home screen. Drops all live TV and has to have a re-scan. Volume goes up and down all by itself. Defaults to the Fire stick on HDMI 2 for no reason. On and on-oh did I mention it will turn off all by itself to. The Google TV's by TCL are just not consumer ready stay away and stick with their ROKU models.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Oldtexasdog,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 4 out of 5 stars
Pretty nice very bright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems pretty nice just trying to get used to the google features
I would recommend this to a friendRated 1 out of 5 stars
Tcl 55 qled
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came broken this really didn’t expect this Was really looking forward to this tv and then it got sold out this shouldnt be happening
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CarlosD,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equipped to help you. If you get a replacement TV and need any further help, we would be more than happy to walk you through the process. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great value TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value buy. We didn’t want to spend a lot on a tv, so we went the value route.
I would recommend this to a friendRated 4 out of 5 stars
Christmas Surprise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great its christmas gift for my daughter.
I would recommend this to a friendRated 5 out of 5 stars
Pretty TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Tv has hdmi 2.1 so works well with PS5, first google tv its comparable to roku
I would recommend this to a friendRated 5 out of 5 stars
Home
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great and entertaining to view and play around with different app and gaming !
I would recommend this to a friendRated 5 out of 5 stars
Great TV for PS5 & XBOX Series X
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With two HDMI 2.1 ports, the TCL 6 Series is a great value to pair with your PS5 & XBOX Series X.
I would recommend this to a friendRated 5 out of 5 stars
Up to the task
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great so far Only had the TV for a short time so not much to review
I would recommend this to a friend- Cons mentioned:Remote control
Rated 2 out of 5 stars
Skip This
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a very good purchase and the remote is terrible. Best Buy has reduced the return window and due to work and commitments it had closed prior to my unboxing
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi giltyler,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support