Customer Ratings & Reviews
- Model:
- 55R646
- |
- SKU:
- 6470273
Customer reviews
Rating 4.3 out of 5 stars with 1149 reviews
(1,149 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 55" Class 6-Series Mini-LED QLED 4K UHD Smart Google TV very favorably for its picture quality, refresh rate, and ease of use, with many praising the brightness, black levels, and HDR capabilities. However, some users have reported issues with the software and operating system, experiencing occasional lag or glitches. The remote control also received mixed reviews, with some finding it subpar. Overall, the television's strong visual performance is often offset by software-related frustrations.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Worst TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is they worst buy I ever did, software is not stable, quality is poor, remote does not respond
No, I would not recommend this to a friendRated 1 out of 5 stars
Buyer Beware
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died 13 months into ownership. Either buy the extended warranty and know you'll need to replace it ~a year in, or don't buy it!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Justib99,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great tv.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the sales price. Wonderful color verses our old flat-screen.
I would recommend this to a friendRated 5 out of 5 stars
Great Budget friendly 4K TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cost to performance ratio for this TV is outstanding. Even has two hdmi 2.1 inputs
I would recommend this to a friendRated 1 out of 5 stars
Not a fan , but decent if on a budget
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A low budget mini-led tv , only animated movies look great but everythjng wlse has a a yellow / greyish tone to it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Riley,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Good TV for price.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV for the price, software updates helped a lot.
I would recommend this to a friendRated 5 out of 5 stars
Beautiful
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great match up with ps5 @@@@@@@@@@@@@@@@@##########
I would recommend this to a friendRated 5 out of 5 stars
TCL Series 6 google
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took some time getting it set up, hit i am very pleased with the TV.
I would recommend this to a friendRated 5 out of 5 stars
Nice item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, easy to order and pick up at the store Easy to install the item
I would recommend this to a friendRated 3 out of 5 stars
Google hiccups
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am beginning to believe the reviews because the apps are starting to glitch…. I turned off the TV for a while and it seems to be working now but I’m afraid it’s going to do it again.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Lees,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Good price for what we were looking for.
I would recommend this to a friendRated 5 out of 5 stars
Quality=Price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You are not going to get anything better for this price
I would recommend this to a friend- Cons mentioned:Google tv
Rated 1 out of 5 stars
Good luck and hope you get a good one.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like this TV but unfortunately I can't. Every time I turn it on, I'm rolling the dice on whether It will function properly. I've been having issues where the TV won't read the input. I thought my PlayStation was broken, or the HDMI cable but nope. Worked fine on another TV. Came back and tried again on this TV and it somehow worked. Not the first time it happened. This TV could be really good if the bugs got worked out, but until then, waste of money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NICK91,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 1 out of 5 stars
Worst tv ever
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this tv a lower rating it's been nothing but horrible it has way to many problem and the manufacturer does even care to help
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Wyllim,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
High Hopes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this TV but ended up returning it after reading the other bad reviews (and when Best Buy removed it from its online store). I have a Sony now and love it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi pastorshooty,
Thank you for taking the time to provide your feedback.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Performance
Rated 1 out of 5 stars
The sales guy was super pushy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was literally forced to buy this by a know it all sales person. They LITERALLY refused to sell me the TV I wanted and it was late and I didn't want to make a scene. What a little weasel of a human being. This TV sucks. The android version is full of bugs and the TV hasn't worked right since I got it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. We take great measures to ensure that the TVs we send out are in great working condition.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 1 out of 5 stars
Very disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a couple scratches on the TV I was totally disappointed with that.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MichaelTracey,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equipped to help you. If you get a replacement TV and need any further help, we would be more than happy to walk you through the process. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
volume control doesn't work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is good, but tv is SUPER glitchy. Still after months of updates, my volume control still doesn't work.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Wansui64,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
- Cons mentioned:Google tv
Rated 1 out of 5 stars
Keep Looking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a series 4 that I liked. 65 series 5 was better than this 6. But ended up with a U7G best bang for the buck. They haven't figured out mini led all the way yet. Plus google tv vs android idk it is SO horrible. Everytime I touched the remote it switched channels. Constantly just dropped apps TCL you lost me this time really disappointed....
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Smyth,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Dont buy for gaming
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv isnt good for gaming its just bad all around
No, I would not recommend this to a friend