Customer Ratings & Reviews
- Model:
- 55R646
- |
- SKU:
- 6470273
Customer reviews
Rating 4.3 out of 5 stars with 1149 reviews
(1,149 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 55" Class 6-Series Mini-LED QLED 4K UHD Smart Google TV very favorably for its picture quality, refresh rate, and ease of use, with many praising the brightness, black levels, and HDR capabilities. However, some users have reported issues with the software and operating system, experiencing occasional lag or glitches. The remote control also received mixed reviews, with some finding it subpar. Overall, the television's strong visual performance is often offset by software-related frustrations.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Dont buy open box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the 3rd Open Box that weekend and it was missing legs. TV is ok. Does a few weird things
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi AgentC10,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. For Open-Box items, you would need to contact your retailer for assistance regarding missing accessories. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad has been out two times TV is still cutting off
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CindyR,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Buyer BEWARE!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TCL Google TV sounds great, the platform is not responsive, the sound fades..I have had 5 calls with TCL Support nothing is resolved...12 emails nothing is resolved. If you want a TV with a great picture and an unstable non responsive platform with poor support this is the TV for you.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, we would be more than happy to review your case to see how we can better assist. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 2 out of 5 stars
Don’t Buy This TV - Unless You Like Being Frustra!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TCL tv is trash. The Google software is terrible. There are times when the TV won’t even turn on. I bought my mom the TCL 5 series with Roku and it’s much better. Google employs 150,000 people now and by the performance of this TV none are software engineers. They must all be in ad sales.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PeterM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Performance
Rated 1 out of 5 stars
Laggy, random crashing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to reboot the tv everytime I watch youtube because it crashes. Very laggy barely functional mess. Not worth 1k
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Robin,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Screen went out
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even 2 weeks in and the screen just died. I can hear the clicking but no picture. Which is very disappointing since the picture quality is amazing. Will be returning it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Gaming, Picture quality, Refresh rate
Rated 5 out of 5 stars
Great tv for gaming.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because it was cheapest option I could find that had 120Hz refresh rate and with open box prices it was very reasonable. Mainly wanted for sim racing monitor and I can say that not only was the tv in perfect condition but it looks absolutely phenomenal as a computer monitor and in-game. I know the common theme out there is that a tv isn’t up to snuff for gaming but this one looks/plays fantastically. Great tv.
I would recommend this to a friend Rated 2 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was great for the most part. I’m returning it today because screw having scratches and scuffs on a brand new tv I’m not going to deal with 7 scuffs and 3 scratches and 5 dead pixels that’s unacceptable for a tv that I almost paid a grand for. Moving to Sony.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sterling,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great condition. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Google TV is terrible for this TCL product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a terrible experience with this TV. Save your money. I've run into multiple issues And no one (TCL, Google, Best Buy) seems to be able to resolve them. Some apps like ESPN work for 30 minutes, then I get an error message and they have to be reset. Other apps don't have volume (like TBS - I have to watch the baseball playoffs in my computer). Other apps just go black randomly and I have to hard reset the TV to make it work again. I'm past the return window for the TV so no one seems to care about my issues. Save yourself the headache.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CMMM,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
- Cons mentioned:Software
Rated 1 out of 5 stars
Waste of money
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad on do many levels. Terrible picture, bad sounds, completely dysfunctional software, horrible OS. This purchase was a massive waste of money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TTST,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Great picture. Terrible OS. I Don't Recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am bringing this back. The Android TV OS 11 is still not good, even after the December 2021 update. I looked into it and problems are well documented on the reddit tcl page, as well as reported on in 9to5google.com. -- My TV randomly crashes when using apps and then restart itself. Sometimes it won't power up at all and I have to unplug it/plug it back in to start up. The digital channel guide is super slow to populate, if at all. It's too bad too because I have a TCL series 5 Roku tv and its great. Never a problem with it. -- I will be returning this Series 6. I really want to like it, but it won't let me.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Manny,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 1 out of 5 stars
Buggy piece of garbage. Avoid at all costs.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is the worst hunk of crap I have ever owned. It started out okay, but has been getting progressively worse over the very short time I have owned it. It has to have the power plug pulled out in order to function. Sometimes it is because the backlight does not turn on. Others it is the sound will not work. Others it js the main menu going into a loop where it does jot fully load. Hot. Garbage.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PatrickM,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Picture Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased tv for the purpose of gaming. At the store the salesperson said that this tv was good for the price but when got home, it defiantly wasn't. The picture quality was not satisfactory.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Anna,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture and a great experience for gaming. There are options available to adjust the settings to better fit your personal preference. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is amazing when it works it keeps shutting off while streaming movies
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Csanchez,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Gaming, Picture quality, Price
Rated 5 out of 5 stars
Best value tv with all the features!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried the LG C2, Sony X90K and the TCL R655 and this tv beats all of them. Not only that, but it’s cheaper. Great picture, good settings and customization makes it an excellent TV! Perfect for gaming and watching movies. Save yourself some cash and buy this TV now!
I would recommend this to a friend Rated 1 out of 5 stars
Reason not to purchase at Best Buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not cool BB, tracked this TV ($699) from early Aug, knowing Labor Day was coming and sales would happen. Purchased at $50 discount ($649) at Labor Day Sale. Literally, just past the (15 days deadline) you lower the price another $50 $599. Won't be purchasing anything anytime soon.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. Pricing is controlled by individual retailers. For concerns or feedback regarding pricing, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you.
Thank you,
TCL Customer Support
Rated 2 out of 5 stars
Pass on it. You get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slow or stand still 4k content is nice. Once there is motion its awful. Returning it and sticking with sony, lg, or Samsung.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Adam450,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. There are various picture settings available that can be adjusted to better fit your personal preference. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Screen image it self is great but that is it. Google OS with dolby vision is broken, you can’t manually control the backlight and my polk sound bar didn’t work at all! To bad since I go a really clean panel. Also the Vesa mount on the back dosent fit all universal tv mounts because of the weird plastic shape on the back. First and last time trying TCL. Their customer support is also very slow
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TurboJobo,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 2 out of 5 stars
Google TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not find that setting up the tv was as easy as other TCL tv I had.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rotti00,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound was inadequate that is all but i need more c
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RobertH,
Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. This TV is compatible with most soundbars and can be connected via HDMI eARC, Optical, or the 3.5mm headphone jack. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support