Customer Ratings & Reviews
- Model:
- 55R646
- |
- SKU:
- 6470273
Customer reviews
Rating 4.3 out of 5 stars with 1149 reviews
(1,149 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 55" Class 6-Series Mini-LED QLED 4K UHD Smart Google TV very favorably for its picture quality, refresh rate, and ease of use, with many praising the brightness, black levels, and HDR capabilities. However, some users have reported issues with the software and operating system, experiencing occasional lag or glitches. The remote control also received mixed reviews, with some finding it subpar. Overall, the television's strong visual performance is often offset by software-related frustrations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Highly Satisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and sound experience. A real bargain for the money. You won't be disappointed with your purchase. I highly recommend this TLC product. Numerous sound and picture settings with easy navigation throughout the menu. Movies and television shows seem like live performances even using a Wi-fi connection. The Smart Google TV comes with preinstalled apps both free and pay. I even downloaded more free apps for greater selections of movies and TV shows.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi NicholasL,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture great television easy to use great value awesome picture
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi MelindaB,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TCL 55” 6 series google tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic colors, great black color during dark scenes. Operates smoothly, easy setup.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Gaming, Picture quality
Rated 5 out of 5 stars
Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing picture, perfect for gaming. Would definitely recommend
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great price and quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic TV at this price. Bright and clear picture, and decently low input lag for games when set to game mode. Only issue I noticed was when I turned off the motion smoothing for an older show for nostalgic reasons and got a lot of judder. I can live with the motion smoothing, but test it out if it’s something you don’t like.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Quavaro,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Gaming, Picture quality, Price
Rated 5 out of 5 stars
MY FAVORITE TV OF ALL TIME
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV for Gaming with PS5 4k 120 HZ for the price. To get the same results with major name brands like Sony, Samsung, And LG you have to spend $500 dollars more. So if you want an awesome TV for Gaming with PS5 and for sports/movie watching, this TV will not disappoint. MY FAVORITE TV OF ALL TIME.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
The best Upgrade From Standard TVs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are going from just a HD tv, this will blow it out of the water so much it will be hard to go back. Google TV is a great OS and there’s a lot to love about it, super easy to get accustomed too and a lot of app support. 4K works great as well, Disney+ and Max alone should sell you on how good this tv can get.
I would recommend this to a friend - Pros mentioned:Brightness
Rated 4 out of 5 stars
Great TV... can't turn of the motion smoothing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great TV for the price. Color is great. The hardware looks high quality. My only complaint is there is apparently no way to turn off the motion smoothing effect. We kind of got use to it after awhile but it still bugs me at times.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi adwpac,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Brightness, Picture quality
Rated 2 out of 5 stars
needs updates badly or maybe i have a bad unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bad the google os does seem glitchy and im having some odd issues with im not even sure what to call it watching youtube sometimes another image flashs up or partial image very fast but concerning and takes away from what your watching ----also pushing the settings button takes me to the home screen more often than pulling up the settings menu and it gets really irritating when your trying to adjust the picture and it keeps taking you to the home screen instead of pulling up the settings menu--this tv seems to need a restart every few hours or it has some sort of issue--this is making me wonder if i made the wrong choice and im not sure if i will want to keep it or not at the moment and its a shame because it actually looks amazing and even sounds good for a tv but when you cant even adjust a setting or change the input without it going to the home screen ... really needs some updates for the os its really hard to fathom most people are having pretty similar issues so its clearly a problem wide spread issue i want to say the picture looks amazing and the blacks are great theres a ton of different settings and options and does really well at 4k 120 for gaming i can see things that i did not know were there or just washed out on my old 4k 60hz tv also extremely bright amazing with UHD movies.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi blue78,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Joyce
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Excellent performance for its price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Image quality is stellar for this price range. I'm a gamer and run an Xbox Series X. When the TV automatically switches over for high quality gaming images, it's amazing. It's a lightweight TV for the size and physical setup is as fast and easy as setting up the user profile and apps.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Stunning Picture quality!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I specifically bough this TV for the AMAZING picture! It such a great value for the how good the picture is and would highly recommend this TV. Also, the Dolby Vision is so good and crisp! Now, the speakers aren't that great but you can buy an inexpensive sound bard for better audio.
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Google tv, Remote control
Rated 3 out of 5 stars
Good Picture/Bad Google Platform
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Picture is very nice but the google platform is full of glitches. It buffers and sometimes during streaming it will stop mid-show and return to the home screen. When you try to resume the program it starts from the beginning! We don't have this problem with our Roku Tv's. Also the TV Remote needs to be reconfigured. Very difficult Fwd & Rwd. Sometimes you have to hold the button down, sometimes you dont.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
A strong showing from TCL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having owned this several months now I remain impressed with the picture quality and fluidity of this television. From the standpoint of picture quality deep blacks to vibrant bright colors all come through well and generally with much less bloom than other sets in the same price range. From a critical standpoint while I actually rather enjoy Android tv's interface and ability to sideload applications I feel it could be more consistent in it's operation especially with regard to voice command and enabling 120hz for certain things (reportedly) being a function of turning on motion features as opposed to having an option to just do that is a questionable choice. That said for as long as this continues to impress me and my guests I've trouble not giving it 5 stars.
I would recommend this to a friend - Cons mentioned:Software
Rated 3 out of 5 stars
Amazing TV poor software
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a ton of research, I got it home today and hooked it up to my Xbox series X. What a huge difference from my 10 year old Samsung. I'm so glad I was able to grab this on sale. It's an amazing TV! Everything pops and looks way better thanks to the HDR. The down side is the Google TV OS implementation. I have to agree with pretty much everyone else who's complaining about it. The os is pretty badly buggered up. It feels nice and fast and appears to work at first glance, but once you really try to go back and forth between things, it gets really bad. Perfect example, I can't get YouTube or YouTube tv to work properly. Seriously? YouTube on a Google os doesn't work. I made sure I updated the TV firmware and YouTube app, but no difference. If I first open the YouTube app after a reboot, it works. But if I pause a video and switch to my Xbox input, then go back to the YouTube app try to play the same video again, all hell breaks loose. The video is blank, but the audio is still going, if I try to rewind a bit to help fix it, then it stops working completely. The spinning circle comes up forever. Then if I try to force stop the app and open it again, it makes no difference. If I try to play that same video again, it spins in a circle. If I then try to reboot the TV, it will turn off and stay off. I have to unplug the TV and plug it back in to bring it back to life. Really, not a good thing to have to do with a brand new TV. Like I said, I did my homework and knew that this could be an issue. It's not a deal breaker for me, I'll just continue using my Xbox for streaming as I did before. If TCL can one day fix this really bugged software, it would be a bonus to me. Thank you for the great TV. It would easily be 5 stars if the OS was working smoothly though. Please fix that.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Raffi,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 5 out of 5 stars
Incredible value!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been running this TV in my living room since November 2022 and have been delighted with its performance. It is bright enough to handle my very bright room and my Xbox Series X looks incredible through this.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Amazing picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had it for about a month so far, great tv for the room! Would recommend speakers for it, tv audio isn’t the best, but for the picture it’s a great deal for the price.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Software
Rated 3 out of 5 stars
TCL 55R646 bugs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 55R646 from Best Buy and received delivery Saturday, Jan 29. After initial setup, software update, disable most “auto” picture settings (eco power savings, screen savers and such), first issue happened Sunday (less than 24 hours after receiving the TV) when the TV turned itself OFF. (Many conversations with TCL afterward confirm there is NO reason the TV should turn itself off, including HDMI CEC, which per TCL, a connected CEC device can cause the TV to turn ON but never to power OFF. Two or three times in 5 days, picture mode became stuck in VIVID (which I never use). I cannot replicate at will, but each time was after I watched HDR content (from a Fire Stick or TCL internal apps like HBOMAX) and then switched to a different HDMI input to watch DirecTV. Each time, after a TV power cycle, the TV would allow me to change picture mode again. TCL customer support seems to guess at issues, suggesting Factory Reset (less than 24 hours after installing a new TV and updating to the latest software) and asking me to record VIDEO of the issues, even AFTER I explained the issues are intermittent. I am returning the TV to Best Buy during their very short 25 day window for a refund. I do not feel inclined to troubleshoot TCL’s problems for them. As a major online reviewer of TVs told me this morning, “…It is a shame TCL’s Google software is so buggy preventing me from giving it a strong recommendation….”
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi FallenTrumpet,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We take great measures to ensure that the TVs we send out are in great working condition. At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV. Given the opportunity, we could have further assisted you in resolving your reported issues. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great for price point
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on sale for $400. Ridiculously good for the price. Crisp 4k. Onboard TV sound is decent considering.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Refresh rate
Rated 4 out of 5 stars
TCL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV with Great Price! If you are a gamer it has 120 Refresh Rate and VRR
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great TV. Great picture. Great price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture quality and great sound. I love that I can use my voice to do things without the remote. Really cool.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support




















