Customer Ratings & Reviews
- Model:
- 55R646
- |
- SKU:
- 6470273
Customer reviews
Rating 4.3 out of 5 stars with 1149 reviews
(1,149 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 55" Class 6-Series Mini-LED QLED 4K UHD Smart Google TV very favorably for its picture quality, refresh rate, and ease of use, with many praising the brightness, black levels, and HDR capabilities. However, some users have reported issues with the software and operating system, experiencing occasional lag or glitches. The remote control also received mixed reviews, with some finding it subpar. Overall, the television's strong visual performance is often offset by software-related frustrations.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture qualityCons mentioned:Software
Rated 2 out of 5 stars
Good TV, terriblE OS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is great. Unfortunately the operating system is terribly glitchy; the remote is often unresponsive so pausing, changing the volume, etc. is a gamble. I need to restart every time I want to use the casting feature.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nicole,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 1 out of 5 stars
Three year life for a TV? Wut?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a TCL 55R636 TV les than three yeaars ago. Recently the image on the screen is corrupted by a large faint green cast dead center surrounded by a purple cast on both sides. The image seems to be deteriorating fast. Clearly, this is a defective product, but TCL will not do anything to compensate me for that fact. They might have stepped up to their failure--one which is reported widespread on the internet. But, no. I am forced to buy another TV. After a mere three years. My new TV will not be a TCL product . . . your new TV should not be either.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible. Best, Brandon TCL Customer Support
- Pros mentioned:Picture qualityCons mentioned:Google tv
Rated 2 out of 5 stars
Pretty, but HDMI cuts out
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful quality, but the HDMI cuts out occasionally (several times a minute). Very frustrating for gaming, spent extra for the nicer TV but not happy with my investment.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LoganG,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture qualityCons mentioned:Software
Rated 1 out of 5 stars
GoogleTV ruins this great TV. Stick with Roku!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has a great picture. The colors pop, and the blacks look pretty good considering this isn’t an OLED and costs a fraction of one. Unfortunately, GoogleTV is complete trash. The software is extremely slow and unresponsive and the UI is not very user friendly and intuitive. Get the Roku model! Even with the slightly better specs on this model, the Roku TV just works and it looks just as great. TCL should really just stick with Roku for their UI.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kylo,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
JUST DO IT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this tv for my basement bar. For the price it is great. Picture is awesome.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 1 out of 5 stars
Not ready for prime time.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i purchased the TV on Halloween. I have the 75 inch 635 model (roku), and was excited to get the upgraded model as a bedroom tv, but I am regretting the purchase greatly. Pros- great picture, good sound, lots of picture options. Cons- took more than 2 hours to get started the first use apps crash constantly (after doing the software updates still does it). all the apps crash if you hit the settings button. HBO max does not render correctly. getting to the sleep timer is a 5 step process. lots and lots of ads. the 635 model with roku is the far superior set.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi patw,
Thank you for taking the time to provide your feedback. We are sorry to hear that you may be experiencing some trouble with the streaming apps and software on the TV.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Joyce
TCL Customer Support
Rated 4 out of 5 stars
Decent TV for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted a google TV and decided to get this one for its availability.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Great picture terrible product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture looks great but tv can be very laggy and shuts off randomly while in use
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello! Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Joyce
TCL Customer Support
Rated 1 out of 5 stars
Short life before breaking.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is acceptable, not great. But the reason for my low rating is that 3 weeks after the warranty expired the sound began to shut off intermittently. When this happened the remote would no longer control the TV and the physical power button stopped working. I have to unplug the TV to get it working.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JosephK,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support