Customer Ratings & Reviews
- Model:
- 65Q650G
- |
- SKU:
- 6538134
Customer reviews
Rating 4.5 out of 5 stars with 752 reviews
(752 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, ease of use, and color vibrancy of the 65" Class Q6 Q-Class 4K QLED HDR Smart TV with Google TV (2023). Many appreciate its lightweight design and the inclusion of Google TV. However, some users have noted that the remote control could be improved, and that the system's responsiveness could be faster. A few customers also expressed some concerns about the operating system's performance.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
TCL is Trash
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv lags so bad and randomly won’t turn on. TCL sent a repairman out and wouldn’t honor my warranty despite proof that my tv was a bad one
No, I would not recommend this to a friendRated 1 out of 5 stars
TLC tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV I don’t recommend maybe because of the brand and soon I’m going to return it since I have protection plans for 5 years the TV all time freeze and I have to unplug it and plug it back. Sorry
No, I would not recommend this to a friendRated 1 out of 5 stars
Tcl 65 inch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had tv for just over 2 weeks and am experiencing black screens, delays, and audio issues. I tried to exchange for a samsung tv that is 3x the price i paid for this junk and apparently the return window is 15 days which is crazy for a $600 product. Not to mention i went in to buy a different tv and was persuaded by a worker from the electronics that the tcl tv was a better option.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Blake,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
JUNK !!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.JUNK !!!!!! Do not do it. Nothing but problems and a horrible picture. Jutter > Blury screen. Off beat colors ect ect > Customer service is terrible. Stay far away from TCL. Mine will be a paper weight. Totally annoying TV > Terrible interface and a terrible picture. DO NOT BUY A TCL !!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ChadE,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Performance
Rated 1 out of 5 stars
Never again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv keeps freezing when I try to change Chanel or apps worst purchase ever
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TheresaG,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Crap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this tv Dec. 26,2023 and the sound is already messing up. It will go down and you’ll have to pause the show and back up then replay. The sound also makes this awful sound that’s really loud like a fuzzy noise, this is exactly what my LG did. What makes me mad is the worker told me this tv was better then the LG that I already had so many problems with.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JacquelynS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst TV we have had
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV we have ever purchased. Should have bought the Roku TV instead of the overloaded Google TV that is super slow just 3 months after purchase, which coincidentally is after the return period!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi baltaruiz,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Lights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just took the tv home. When the screen is black there’s pixels/lights that are blown out on the bottom.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi DanielF,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Performance
Rated 1 out of 5 stars
not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.everything was wrong color, motion, slow performance
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AJF899,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Get what you pay for…
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a get what you pay for lesson. If you’re looking for a throw away tv then you found it. It’s more of a feature issue than a picture or sound quality problem. Even the connected equipment control function does not work with a fire stick…
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SteveL,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv specific model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a ok tv! Nothing to go crazy over. Honestly if I could go back I would select a different model. You have to download a app just to mirror your phone to the tv and the tv itself is a little laggy. Just overall not a good purchase. However TCLA have good tv’s this specific model is just not it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AB615,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Picture quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is not the best. Motion looks very spotty at times. Would NOT but again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Frank,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Freezes and crashes
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezes and locks up. Can't even use it. Looks like it was a display TV that was put inside a box. Now it's too late to return it. Unbelievable. This thing is trash. Don't buy TCL.
No, I would not recommend this to a friendRated 2 out of 5 stars
TV is sluggish
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Navigating the apps on the TV is very laggy and the streaming buffers a lot.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi southphillyresident,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No very happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The video/audio keeps getting out of sync, even after we go to settings and adjust it! Also, for many shows, the picture quality is slow to focus/adjust to high quality.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TheresaK,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not worth the money!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t recommend this tv at all. Only had it a few months and it had a lot of glitches!
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy is a Scam
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV itself was great but Best Buy sold me coverage saying it covered accidental damage. Then they went back on it. NEVER EVER EVER BUY A TV FROM BEST BUY
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ChrisR,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you're having issues with your TV. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://support.tcl.com/us/tclus-tv-warranty-information to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check with the retailer you purchased from to see if they cover this type of issue with the TV. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Quality issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just over a year after purchase the backlight and panel started to flicker
No, I would not recommend this to a friendRated 1 out of 5 stars
tcl 65 no good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv randomly goes blank, wish i could return but it's few days past . Also roku is much easier to use than google tv. picture quality is also weird. sometimes looks grainy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JeremyM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not a good purchase
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is not worth the money spent on it. I’m not able to watch paramount plus on it. The TV gets stuck and won’t shut off
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Gee36,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support