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Customer reviews

Rating 4.7 out of 5 stars with 674 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 674 reviews
  • Rated 5 out of 5 stars

    65” TCL mini LED

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Clear screen. Enjoyed movies with the backlighting type and and see dark scenes clearly. Quick and easy set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Google tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very easy to set up the google tv. Had to use help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My salesman was very helpful, He was courteous and very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good television, pretty simple to use and get use to

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TCL TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv with a great UI and even better gaming specs

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Average quantity control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was missing a screw on the back panel by the power connection

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi RafaelB, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support

  • Rated 5 out of 5 stars

    The best purchase in a long time

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down. This TV has gotta be in the top 3 Tvs out right now. They sold out in the tri state stores within the 1st month out

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi CoreyJackson,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Great television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the tv on a price match.Buy from BestBuy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is not the clearest too dark i tried playing my xbox on it and its seem the contrast was an issue

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi RubenS,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Love it. Very responsive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great budget friendly tv. Perfect for gamers on a budget

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the crisp, clear screen. For the price it’s well worth it! I hope it lasts a long time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv if you have a soundbar for sound. Tv speakers very poor.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi GregH, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support

  • Rated 2 out of 5 stars

    Wont stay connected to wifi

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible experience with this tv saying “not connected to wifi” while all of my other tvs have no issue and are farther from my internet connections. Do not buy!

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi WilliamK,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 2 out of 5 stars

    TCL review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really not happy with it. The picture is not that good. Definitely not clear. It always looks fuzzy. Color is no where near as good as advertised. Actually wish I would have bought a different tv.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi RichardC,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 3 out of 5 stars

    Ok tv for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glitches on certain apps and will randomly shut-off and restart.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi RyanE,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    unworkable television

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Miranda who was my sales rep was very knowledgeable and pleasant. Recommendations and general information she gave was very useful, so I bought a TCL 65QM6K television. You folks delivered it to my home. I went through the initialization process, by passing the google installation until a later time. Unfortuneately, my TCL television is frozen on a black screen with the logo "TCL". Nothing else will work. I cannot get to the system screen or anywhere else. I HAVE NO VIEWABLE TELEVISION! I had my internet carrier make a physical visit to assist. He could not get it to work even though I can still recieve a viewable signal on my old 27" set. I then went to TCL Support. Im still waiting for a response. I AM QUITE UNSATISFIED with this experience!! I am my wits end. I NEED REAL HELP!!!

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi KevinS,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Supposedly great tv has not worked since day one.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give this tv zero stars I would. I purchased the tv, had it installed and two months later when I went to use the tv for the first time, it did not work. It wouldn’t turn on at all. Because I wasn’t where the tv was, Best Buy took no responsibility and says it is a TCL warranty issue. Three months later, I still have no working tv and TCL’s warranty service is horrendous. Set up a service call with them and told them when I would be at the house and they cancelled because the timeframe was out of their window. I was told to set it up closer to the time I would be at the house. At the house and TCL says the needed part is on back order. Maybe because many others have the same issue. Lesson learned, don’t buy from Best Buy and certainly don’t buy a TCL.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. We would love the opportunity to look into this for you and review your case to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 2 out of 5 stars

    Didn’t meet my expectations.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the quality of the screen, very bold colors. Loved the remote which illuminates upon contact. Why aren’t all remotes made like this? Had to return it though. Did not like the google platform. And it turned out the HDMI ports were defective.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi BruceC,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Worst buy would be more apt

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’d like to launch a formal compaint in regards to deceptive handling of my case after I notified customer service of my inability to redeem YouTube premium download code offered as an incentive with this purchase. After several regenerated codes with the problem still outstanding, I requested compensation for false advertisement and loses of valuable time, I’ve been given the run around across several hours of phone call time, deliberate disconnection of call. I’m of the opinion that Best Buy is purposely trying to ignore my case and compensate me for my troubles committing deceptive practice in hopes I give up. This is highly inappropriate customer service behavior and unrepresentative of a once great institution i knew. Unacceptable doesnt even come close to explaining my experience.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi DaniyalAamir6304027584, Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning your order issue with the retailer. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order. Thank you, Alison TCL Customer Support

  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is VERY blurry, everything looks like SD instead of HD. Very disappointed with purchasing it.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi DelareenK,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support