Customer Ratings & Reviews
- Model:
- 65QM6K
- |
- SKU:
- 6617498
Customer reviews
Rating 4.7 out of 5 stars with 385 reviews
(385 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention the superb picture quality of the 65" Class QM6K Series 4K UHD HDR QD Mini LED Smart TV with Google TV (2025), praising its stunning visuals. The high refresh rate is also a highlight, particularly appreciated by gamers. Positive feedback also includes the ease of setup and excellent viewing angles.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
The best purchase in a long time
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down. This TV has gotta be in the top 3 Tvs out right now. They sold out in the tri state stores within the 1st month out
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi CoreyJackson,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Love it. Very responsive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really great budget friendly tv. Perfect for gamers on a budget
I would recommend this to a friendRated 4 out of 5 stars
Tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv if you have a soundbar for sound. Tv speakers very poor.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi GregH, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
Supposedly great tv has not worked since day one.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this tv zero stars I would. I purchased the tv, had it installed and two months later when I went to use the tv for the first time, it did not work. It wouldn’t turn on at all. Because I wasn’t where the tv was, Best Buy took no responsibility and says it is a TCL warranty issue. Three months later, I still have no working tv and TCL’s warranty service is horrendous. Set up a service call with them and told them when I would be at the house and they cancelled because the timeframe was out of their window. I was told to set it up closer to the time I would be at the house. At the house and TCL says the needed part is on back order. Maybe because many others have the same issue. Lesson learned, don’t buy from Best Buy and certainly don’t buy a TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. We would love the opportunity to look into this for you and review your case to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
unworkable television
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Miranda who was my sales rep was very knowledgeable and pleasant. Recommendations and general information she gave was very useful, so I bought a TCL 65QM6K television. You folks delivered it to my home. I went through the initialization process, by passing the google installation until a later time. Unfortuneately, my TCL television is frozen on a black screen with the logo "TCL". Nothing else will work. I cannot get to the system screen or anywhere else. I HAVE NO VIEWABLE TELEVISION! I had my internet carrier make a physical visit to assist. He could not get it to work even though I can still recieve a viewable signal on my old 27" set. I then went to TCL Support. Im still waiting for a response. I AM QUITE UNSATISFIED with this experience!! I am my wits end. I NEED REAL HELP!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KevinS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst buy would be more apt
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d like to launch a formal compaint in regards to deceptive handling of my case after I notified customer service of my inability to redeem YouTube premium download code offered as an incentive with this purchase. After several regenerated codes with the problem still outstanding, I requested compensation for false advertisement and loses of valuable time, I’ve been given the run around across several hours of phone call time, deliberate disconnection of call. I’m of the opinion that Best Buy is purposely trying to ignore my case and compensate me for my troubles committing deceptive practice in hopes I give up. This is highly inappropriate customer service behavior and unrepresentative of a once great institution i knew. Unacceptable doesnt even come close to explaining my experience.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DaniyalAamir6304027584, Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning your order issue with the retailer. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order. Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
Dishonest Sale
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess this is my fault for impulse buying. Salesman said it was a roku tv. Snatched it up on sale. It’s not roku. It’s google. Huge disappointment
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi ScubaStev3,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. This TV features a Google TV operating system with access to 5,000+ apps with over 500,000 TV shows and movies available through the App Store. If you need any help, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Disappointed in this TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we bought then brought ours back to be returned to Best Buy. The promise of a crisp picture and colors was just not as expected. Each change in viewing resulted in re adjusting the settings you had previously set up.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TerrieL,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
It is a horrible TV and TCL does not respond.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buy this TV for about 2 months and black spots have already appeared on the screen. And I am communicating with TCL and they do not respond.I lost my money, I do not recommend it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RandolfoN,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
The broken tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came new in box broken then had a hard time swapping it out in store because I forgot the remote at home,but the manager finally did the right thing so I will continue to shop there
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GreglH,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Cheap TV don't buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've gone through 2 of these and both have had display issues or didn't even turn on.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No TV :(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV did not turn on. After replacing broken brand new TV, new TV would not turn on. Best Buy customer service would not assust. Sad day.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MichelleB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv didn’t turn on at all. Maybe a bad batch but disappointed to say the least. Had to return and exchange for an LG
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Amanda,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
damage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was damage in transit cracked screen never got set up
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DanielB, Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
TCL Television
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got home and TV did not work at all. Returned for a full refund.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi HaroldS,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great TV and sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the QM5K and love it. Great display and sound.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 4 out of 5 stars
Great Display, not that great audio.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The built in sound is really bad its super muffled, but its not terrible cuz i use headphones anyways. The display which is the main draw, is beautiful. Hard to complain when this 65" was only 600$
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCL 65" TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit provides a superior quality picture and sound output. I would suggest this unit over some of the other brands higher priced units.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Best deal out there!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing TV for the price! The box was not damaged and no damage to TV upon unboxing.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
TV review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great size. Great quality. Got for a great deal from best buy.
I would recommend this to a friend