Customer Ratings & Reviews
- Model:
- 65QM6K
- |
- SKU:
- 6617498
Customer reviews
Rating 4.7 out of 5 stars with 712 reviews
(712 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the 65" Class QM6K Series 4K UHD HDR QD Mini LED Smart TV with Google TV (2025) for its exceptional picture quality and refresh rate. Many appreciate the TV's brightness and overall performance, noting that dark scenes are well-handled. Users also find the setup process to be easy and the viewing angle to be favorable.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv if you have a soundbar for sound. Tv speakers very poor.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi GregH, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 2 out of 5 stars
Bestbuy refuses to exchange 3 week old TV thame to
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has issues that TCL can't fix and told me to return the item. However, when I called Bestbuy they told me I had to ship it and would NOT accept it in the store.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never Again
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We canceled the tv. Was supposed to be delivered on March 10th. We waited forvhours for hour and. made arrangements for someone to help my husband with set up. I called in the afternoon only to find out that the delivery was canceled by Best Buy days before the scheduled delivery date and no one bothered to llet us know. I canceled the order and will never shop Best Buy again. Horrible customer service.
No, I would not recommend this to a friendRated 3 out of 5 stars
Ok tv for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glitches on certain apps and will randomly shut-off and restart.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RyanE,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really not happy with it. The picture is not that good. Definitely not clear. It always looks fuzzy. Color is no where near as good as advertised. Actually wish I would have bought a different tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RichardC,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
unworkable television
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Miranda who was my sales rep was very knowledgeable and pleasant. Recommendations and general information she gave was very useful, so I bought a TCL 65QM6K television. You folks delivered it to my home. I went through the initialization process, by passing the google installation until a later time. Unfortuneately, my TCL television is frozen on a black screen with the logo "TCL". Nothing else will work. I cannot get to the system screen or anywhere else. I HAVE NO VIEWABLE TELEVISION! I had my internet carrier make a physical visit to assist. He could not get it to work even though I can still recieve a viewable signal on my old 27" set. I then went to TCL Support. Im still waiting for a response. I AM QUITE UNSATISFIED with this experience!! I am my wits end. I NEED REAL HELP!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KevinS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Supposedly great tv has not worked since day one.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this tv zero stars I would. I purchased the tv, had it installed and two months later when I went to use the tv for the first time, it did not work. It wouldn’t turn on at all. Because I wasn’t where the tv was, Best Buy took no responsibility and says it is a TCL warranty issue. Three months later, I still have no working tv and TCL’s warranty service is horrendous. Set up a service call with them and told them when I would be at the house and they cancelled because the timeframe was out of their window. I was told to set it up closer to the time I would be at the house. At the house and TCL says the needed part is on back order. Maybe because many others have the same issue. Lesson learned, don’t buy from Best Buy and certainly don’t buy a TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. We would love the opportunity to look into this for you and review your case to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Didn’t meet my expectations.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the quality of the screen, very bold colors. Loved the remote which illuminates upon contact. Why aren’t all remotes made like this? Had to return it though. Did not like the google platform. And it turned out the HDMI ports were defective.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BruceC,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst buy would be more apt
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d like to launch a formal compaint in regards to deceptive handling of my case after I notified customer service of my inability to redeem YouTube premium download code offered as an incentive with this purchase. After several regenerated codes with the problem still outstanding, I requested compensation for false advertisement and loses of valuable time, I’ve been given the run around across several hours of phone call time, deliberate disconnection of call. I’m of the opinion that Best Buy is purposely trying to ignore my case and compensate me for my troubles committing deceptive practice in hopes I give up. This is highly inappropriate customer service behavior and unrepresentative of a once great institution i knew. Unacceptable doesnt even come close to explaining my experience.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DaniyalAamir6304027584, Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning your order issue with the retailer. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order. Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
Surya Bodeddula
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product. Within 60 days lot of issues (while watching channels automatically close the channels and now not switching on).
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SuryaB, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is VERY blurry, everything looks like SD instead of HD. Very disappointed with purchasing it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DelareenK,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Disappointed in this TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we bought then brought ours back to be returned to Best Buy. The promise of a crisp picture and colors was just not as expected. Each change in viewing resulted in re adjusting the settings you had previously set up.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TerrieL,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
It is a horrible TV and TCL does not respond.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buy this TV for about 2 months and black spots have already appeared on the screen. And I am communicating with TCL and they do not respond.I lost my money, I do not recommend it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RandolfoN,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Will Drive Right on By Lincoln Best Buy next time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sale end of this transaction was good but the DELIVERY was absolutely the WORST we have ever experienced. Will Drive Right on By Lincoln Best Buy next time
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BrettB,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Brightness, Picture quality
Rated 5 out of 5 stars
Realistic picture with proper brightness
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 of these to replace 2 aging but fully-functional TCL 55 inch TVs, after a lot of online reviews and viewing alternatives in Best Buy stores. What these offer are very life-like colors and brightness, and great sound. A lot of OLEDs are simply too bright with oversaturated colors. While that provides its own 'experience' for some, we think it is overdone and makes for an artificial experience. These are plenty bright (life-like bright) and provide smooth motion for games. The speakers are also great - a huge step up from the older models we have. We have in-ceiling speakers but are using the TV speakers for now - they're very good. Although I'd expected to go with Samsung - brightness aside, just couldn't justify the big step up in cost and our experience with our older TCLs lasting this long also couldn't be overlooked. They now have Google TV - a bit of an adjustment from Roku, but we're getting there. Do like the fast response and well-designed remotes - big improvement over the older TCLs.
I would recommend this to a friend Rated 1 out of 5 stars
Cheap TV don't buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've gone through 2 of these and both have had display issues or didn't even turn on.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
The broken tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came new in box broken then had a hard time swapping it out in store because I forgot the remote at home,but the manager finally did the right thing so I will continue to shop there
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GreglH,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No TV :(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV did not turn on. After replacing broken brand new TV, new TV would not turn on. Best Buy customer service would not assust. Sad day.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MichelleB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No Very Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing to rave about. I should have stayed with Samsung.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RichardsTheater, Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Without more information it is difficult to understand what may be occurring with your TV. In order for us to better assist, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv didn’t turn on at all. Maybe a bad batch but disappointed to say the least. Had to return and exchange for an LG
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Amanda,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support