Customer Ratings & Reviews
- Model:
- 65QM6K
- |
- SKU:
- 6617498
Customer reviews
Rating 4.7 out of 5 stars with 816 reviews
(816 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the 65" Class QM6K Series 4K UHD HDR QD Mini LED Smart TV with Google TV (2025) for its exceptional picture quality and refresh rate. Many appreciate the TV's brightness and overall performance, noting that dark scenes are well-handled. Users also find the setup process to be easy and the viewing angle to be favorable.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Television
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My salesman was very helpful, He was courteous and very knowledgeable
I would recommend this to a friendRated 5 out of 5 stars
Good television
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good television, pretty simple to use and get use to
I would recommend this to a friendRated 1 out of 5 stars
Very Disappointing – Complete Failure After 4 Mos.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the TCL 65QM6K 4K Mini-LED Google TV, and after only four months of normal use, the TV completely failed. There is no picture at all—a total power/display failure that renders the unit unusable. What’s even more frustrating than the product failure is the poor customer support experience. I have spent the past four weeks going back and forth with TCL’s customer support team through multiple phone calls and emails, yet I am still without a functioning TV. The process has been slow, repetitive, and unproductive, with no timely resolution or replacement provided. For a television at this price point, I expected far better reliability and far better support. A TV should not fail after just a few months, and customers should not be left without a working product for weeks on end while waiting for basic warranty service. Based on my experience, I do not recommend this model or TCL’s customer support. This has been an extremely disappointing purchase.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SheliaL,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Google tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very easy to set up the google tv. Had to use help
I would recommend this to a friendRated 5 out of 5 stars
Great television
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the tv on a price match.Buy from BestBuy
I would recommend this to a friendRated 1 out of 5 stars
Lip sync audio delay issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV and had to return it. Bad audio delay/lip sync issues. game mode and movie mode had a bad delay out of the box. it was bad for either the built in speakers or digital optical. could not fix with the tv’s audio delay slider. factory restart didn't fix anything. I contacted tcl for a more up to date beta firmware update to install over usb and they gave me one. It fixed movie mode but game mode was still broken with it’s audio delay and other tv errors started happening. obviously since the beta update did fix movie mode. that means they might be able to fix game mode but I am not taking a chance. Also this TV has poor quality up-scaling of 480P content. I hooked my Wii up with a component to hdmi converter that sends out a high quality nonupscaled 480P image, and when the TV up-scales the image lots of strange pink stair-casing occurred, and a low quality picture overall. I plug my wii with the same converter into another tcl tv I bought years ago and it looks good on that. good thing about this tv is that the g sync works well and input lag is low. and its very good that this TV supports HGIG.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ibuynintendothings,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Average quantity control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was missing a screw on the back panel by the power connection
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi RafaelB, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 4 out of 5 stars
TCL TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv with a great UI and even better gaming specs
I would recommend this to a friendRated 3 out of 5 stars
Bad quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really best quality picture Don’t see much difference between led to mini led
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi IdanB, Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 5 out of 5 stars
Love it. Very responsive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really great budget friendly tv. Perfect for gamers on a budget
I would recommend this to a friendRated 4 out of 5 stars
Great TV for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the crisp, clear screen. For the price it’s well worth it! I hope it lasts a long time.
I would recommend this to a friendRated 4 out of 5 stars
Tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv if you have a soundbar for sound. Tv speakers very poor.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi GregH, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 3 out of 5 stars
Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is not the clearest too dark i tried playing my xbox on it and its seem the contrast was an issue
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi RubenS,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really not happy with it. The picture is not that good. Definitely not clear. It always looks fuzzy. Color is no where near as good as advertised. Actually wish I would have bought a different tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RichardC,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Surya Bodeddula
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product. Within 60 days lot of issues (while watching channels automatically close the channels and now not switching on).
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SuryaB, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 2 out of 5 stars
Bestbuy refuses to exchange 3 week old TV thame to
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has issues that TCL can't fix and told me to return the item. However, when I called Bestbuy they told me I had to ship it and would NOT accept it in the store.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RandyB, Thank you for taking the time to provide your feedback. We're sorry to hear about your experience with the retailer. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order. Thank you, Alison TCL Customer Support
Rated 3 out of 5 stars
Ok tv for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glitches on certain apps and will randomly shut-off and restart.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RyanE,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Never Again
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We canceled the tv. Was supposed to be delivered on March 10th. We waited forvhours for hour and. made arrangements for someone to help my husband with set up. I called in the afternoon only to find out that the delivery was canceled by Best Buy days before the scheduled delivery date and no one bothered to llet us know. I canceled the order and will never shop Best Buy again. Horrible customer service.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kathryn, Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning your order issue with the retailer. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order. Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
Don’t buy open box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as an open box.. bro tell me why they hauled it out on a cart like it just got out of surgery and it came with no stand (legs) and no remote it was just the tv, am I supposed to lean it up against the wall and do nothing with?? so that got me mad so I went back in returned it and bought the 75” TCL :)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JuanJnez, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. For Open-Box items, you would need to contact your retailer for assistance regarding missing accessories. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy! Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
unworkable television
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Miranda who was my sales rep was very knowledgeable and pleasant. Recommendations and general information she gave was very useful, so I bought a TCL 65QM6K television. You folks delivered it to my home. I went through the initialization process, by passing the google installation until a later time. Unfortuneately, my TCL television is frozen on a black screen with the logo "TCL". Nothing else will work. I cannot get to the system screen or anywhere else. I HAVE NO VIEWABLE TELEVISION! I had my internet carrier make a physical visit to assist. He could not get it to work even though I can still recieve a viewable signal on my old 27" set. I then went to TCL Support. Im still waiting for a response. I AM QUITE UNSATISFIED with this experience!! I am my wits end. I NEED REAL HELP!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KevinS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support