Customer Ratings & Reviews
- Model:
- 65S450G
- |
- SKU:
- 6538132
Customer reviews
Rating 4.5 out of 5 stars with 478 reviews
(478 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the 65" Class S4 S-Class 4K UHD HDR LED Smart TV with Google TV (2023) for its stunning picture quality, great price, easy setup, and immersive sound. They are pleased with the vibrant colors, sharp and clear images, and good sound quality. However, some customers have expressed concerns about the remote control's responsiveness, the occasional slow response of the TV, and the sluggishness of the Google TV interface.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Delayed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has a delay, some of the apps take forever to load
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AshleyE,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Hard to set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TCL's are hard to set up. We fought for 2 days, putting passwords in etc. Took them back and bought Roku tv's. The best decision I ever made.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MikeH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you experienced some trouble setting up your TV. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Dont waste your time
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor performance with channel refresh rate. Slow to respond.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CrystalS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Processor speed
Rated 1 out of 5 stars
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow to process and load apps, possibly slow processor, very frustrating sometimes. Sometimes sound not matched up with picture.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BrianP,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Hard to connect to WIFI
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We took this TV back as the picture and wifi connection was not great. It would work at times but other times we would have to reset the tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BrandonB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Tv quality
Rated 1 out of 5 stars
Bad picture quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy far the worst tv i ever bought... I returned it right away and got the Q7, night and day difference
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GreenzKidd,
Thank you for taking the time to provide your feedback. We're sorry to hear about your initial experience. We're glad to see that you were able to find a product that better fit your needs. If you need any further assistance, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Tcl tv review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv does not accept the spectrum app. Also the optical out input does not work nor take the cable. It pops out.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DavinP,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Google tv is not bery easy to set up
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy a google tv. The picture is good very nice tv for the price.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Slow and unusable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV quality is okay like all TCLs but the OS is absolutely sluggish and horrible. Apps just crash all the time. Vudu won’t load unless I sign out and back in most of the time. Netflix takes a few seconds to change menus. These TVs used to be quick and great.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bauere,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Garbage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely don't try to do anything quickly. The remote takes forever to respond. Do you want to watch an older show or movie? Don't even bother. Thr picture quality is so bad it's almost unwatchable. I'm not the type of person to care much about that but it's truly awful.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SORA,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Wasted 1k on two of these
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 (at the same time) and after 6 months one is completely dead and the other has significant freezing/internet connection issues. The warranty covered nothing. Additional protection covered nothing without paying labor charges.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
BadTv
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv we've ever owned. Never works. Freezes for no reason. Apps don't load. Other tv's in house work fantastic. They are all Roku TV's. Will never purchase another one.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not a good tv
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About a year and the tv started showing problems..
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Have not used this yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s still in the box, I will be moving soon and taking it with me. I cannot give it a rating right now. I like the price.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We hope that you enjoy your TV! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No money back
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have not returned the money for the product It is not an offer, it is at the same price as other stores.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Chory,
Thank you for taking the time to provide your feedback. For concerns regarding an order or refund, you would want to contact Best Buy Customer Support as they would be best equipped to further assist you.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Turn the lights off!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it. Too dark. In a lit room could hardly see it. Exchanged it for a better model.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi rndsommer,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Dont buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like the tv at all. Its always switching HDMI on its own when hooked to my DTV box.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JohnDT,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a poor quality tv . A week after buying it it won’t turn off
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Orlandol,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Run from Google cast TVs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV purchase ever. Stay away from Google Cast TVs.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CraigB,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:PriceCons mentioned:Lag
Rated 4 out of 5 stars
Great Value for the Price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The price for the size and quality is really good. The tv itself though, can be laggy from time to time. Sometimes when i play youtube videos on the tv app, the first 30 seconds tend to be black so i tend to have to rewind if i missed something. Not really anything major besides that, easy to set up and mount on wall, there was a misunderstanding with delivery dates but not like i couldn't wait an extra day or so.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi DonFerny,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support