Customer Ratings & Reviews
- Model:
- TS6110-NA
- |
- SKU:
- 6427534
Customer reviews
Rating 4.2 out of 5 stars with 796 reviews
(796 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the Alto 6+ sound bar's exceptional sound quality, describing it as theater-like and impressive despite having only two speakers. The easy setup process and affordable price point are also widely appreciated. However, some users have mentioned occasional issues with the subwoofer's performance and the volume level.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
decent for price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good cheap upgrade from newer 4k crappy stock speakers
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Maybe try a Vizio sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The subwoofer has a constant running sound like a old computer monitor. Also it randomly will crack and pop so loud I have to unplug it. Sounds like a record skipping with the volume up high. Not giving it 1 star became the speaker is not bad and does the job.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jonboy,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your subwoofer. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Subwoofer
Rated 1 out of 5 stars
Not worth the savings
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer keeps disconnecting and you have to unplug everything and restart it every time for it to work. I would have returned it if i still had the box. Spend a little more for a nicer unit.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your subwoofer. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not worth the headache!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you get what you pay for. This system really didn't work for me, the bass speaker would not connect properly unless every time I turned on the system I had to unplug and plug the bass speaker in order for it to connect and work properly. Needless to say all this unplugging and plugging got old pretty quickly, I ended up returning this system to the store, save the headache and invest on a better brand or better speakers.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi mgodeni,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our soundbars. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Okay Audio System
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked it when I'd just bought it. But, the subwoofer doesn't easily pair, and sometimes it gets extremely loud put of the blue. It's an okay audio system I guess. You can get better quality for more money, of course.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AJAY,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your subwoofer. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is ok for what you’re paying. Even with a TCL tv, this sound bar doesn’t work very well. It is always changing the sound mode and constantly has lights flashing on the sound bar.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to use and it doesn't seem to really work. Very disappointed. After 2 days, the extra side speaker was making loud noises. We ended up unplugging it and not using it after a week.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Michelle,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Mediocre at best
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup through hdmi. Problem is Bluetooth connectivity. Sometimes it hooks up and others doesn’t. And now 6 months after purchase the Bluetooth doesn’t even work anymore.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rmatias,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the Bluetooth on your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Subwoofer
Rated 1 out of 5 stars
Subwoofer stopped working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The subwoofer completely stop working right after March 7 which is when I would have been able to return it... Don't not buy this product.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your subwoofer. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Remote stopped working after 1 hour, sound cut in
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased today, hooked up to TCL Roku TV - paired up fine and at first thought it was a good buy. But within 1 hr the remote stopped working at all and the sound faded in and out. Called TCL support - 1 hr on phone troubleshooting they stated we have exchausted all options and suggested I return the item to Best Buy. With the price of gas nowadays TCL should send me a free sound bar - what a piece of junk. Is there a half star option?
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Techsans,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our soundbars. We take great measures to ensure that the soundbars we send out are in great working condition. We would be more than happy to look into your case to see if we can assist further. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Subwoofer
Rated 1 out of 5 stars
Nothing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage sub doesn't stay connected it like your burning 100 dollars down the drain hdhdhshsb
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Gman,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your subwoofer. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Tbull6
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly. Have always had excellent experiences with TCL products but cannot recommend this system. Just get the sound bar. The subwoofer is a joke.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tbull,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the subwoofer. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Needs to be louder
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound is nice but volume is not as loud as expected. I have this connected to a TCL Roku tv and the volume is mediocre
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CVollin,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty crappy, actually. Very little base from the sub-woofer - so little that I assumed it wasn't pairing. If only... I'm returning.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dabu,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. There are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. If you need further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need assistance with. Someone will get back to you as soon as they can. We look forward to working with you!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Buyer Beware
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was satisfactory for a while, but in under a year it has lost connectivity to my TCL TV. TCL customer service was of little to no help.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi kwhdmd,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Unit does not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible unit does not turn on with the TV sometimes it will sometimes it will subwoofer his only worked about four times now the subwoofer kicks on and makes an extremely loud noise for about a minute and then it connects to the unit I would not purchase this unit again and of course the issue start right after the 15 day return policy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Devin,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your subwoofer. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Useful but not preferred
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It messed up a few days in , couldn’t hear it and got super loud even though it was set up right and worked fine the first time
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jillybean,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not real impressed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works Ok but the blooth sub woofer constantly need to be repowered. Also, The sound goes ear-defining loud.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Joel,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar and subwoofer. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Less than 1 year old
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t even had it 1 year and it’s already failing. Don’t buy this model
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RickR,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Little control over volume level
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with this purchase. I do not like loud tv. Cannot adjust the sound level using Alexa voice commands. It goes from a too low volume to a too high volume. Cannot fine tune volume without grabbing remote. Prior to installing sound bar I could tell Alexa to set volume to a specific level or even down by 1 level (for example). Primary importance to me. Also no warranty card included. Will return.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Catmor,
Thank you for taking the time to provide your feedback. Currently, our soundbars are not compatible with voice control. You would need to use the remote to control the volume. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support