Customer Ratings & Reviews
- Model:
- TS6110-NA
- |
- SKU:
- 6427534
Customer reviews
Rating 4.2 out of 5 stars with 796 reviews
(796 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the Alto 6+ sound bar's exceptional sound quality, describing it as theater-like and impressive despite having only two speakers. The easy setup process and affordable price point are also widely appreciated. However, some users have mentioned occasional issues with the subwoofer's performance and the volume level.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Subwoofer
Rated 1 out of 5 stars
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV speakers are just as loud as the sound bar and subwoofers never worked properly
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Wsainz,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Look at something else
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sounds sucks. Not worth what I paid. I’ll say it’s not horrible that’s why the two star.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mrguz,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. There are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. If you need further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need assistance with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Subwoofer
Rated 1 out of 5 stars
Great until sub failed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sub failed after 6 months, otherwise no complaints
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Workingfromhome,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your subwoofer. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Volume
Rated 1 out of 5 stars
Nope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was terrible. The sound on the TV is better and louder. I returned it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Joemoss16,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your sound bar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
TCL Social Support
- Pros mentioned:Sound quality
Rated 1 out of 5 stars
Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar provides excellent sound quality. It was easy to install!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
gigl
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting much better sound but not so, adds a little Bass but when you turn the tv on and off sometimes the sound unit does not come on.. I have to unplug wolfer and reset by hand.. sometimes it works .. just very not satisfied. I did call and get help setting up but even that did not do the job I was looking for for the money.. maybe an upgrade would help.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi gilg,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your subwoofer. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Sub par
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked OK for about 7 months. Now no sub woofer connectivity. You get what you pay for.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Subpar,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
It’s not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very difficult. It will not work unless the plug is removed and plugged in again
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ebgn,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The subwoofer frequently unpairs from the system so you need to reset it by unplugging it. If I’d known this I would have bought a better quality system. Disappointed in TCL. Don’t buy this. Might not buy from Best Buy again either as they don’t back up what they sell.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JerryD,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your subwoofer. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
This one's a loser
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nonadjustable sound. Out of our television it came out with a deep kind of nasal overtone that dulled and ruined the sound. We had purchased it hoping it would help my heart of hearing husband to distinguish things and it made things inestimably worse.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
won't stay connected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has proven to be a waste of money for me. The sound bar will not stay connect to my TV for more than a couple days. It is nothing more than an annoyance. I've gone back to using the TV's speakers and frankly the sound is better. Not a good choice.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL Alto 6
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get for what you pay for. Its a waste of money
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Proulx,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not a winner
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately a returned this item due to failure to program to TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our soundbars. Our soundbars are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the soundbars we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Subwoofer goes crazy sometimes
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the most part, but about once a week or so, the subwoofer starts projecting an incredibly loud wind-like noise. It stops once we turn off the TV, and goes back to normal when we turn it back on, but it terrifies the dogs every time. But otherwise it works well.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Danielle,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your subwoofer. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
noboom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not enough boom to me i was not happy so i got another one
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated! We hope that you reconsider us in the future! We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This system is terrible. Was not worth the money spent. Sound bar is not good quality but the subwoofer is great. The problem I have is when my tv is on standby mode the subwoofer will spontaneously start thumping.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dave,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not so great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sub will not pair up via Bluetooth and has a whining noise
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your subwoofer. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Easy setup
Rated 5 out of 5 stars
Great Apartment Soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Title: A Soundbar Marvel - Unleashing the Power of Audio I recently upgraded my home entertainment setup with a new soundbar, and the difference has been nothing short of extraordinary. The immersive audio experience delivered by this device has completely transformed my movie nights and music sessions. The soundbar's design is sleek and minimal, seamlessly blending into my living space without sacrificing performance. Setup was a breeze, and it effortlessly connected to my TV, enhancing the audio quality instantly. The audio clarity and depth are outstanding. Dialogue in movies is crystal clear, and the bass packs a punch without being overwhelming. The soundbar's ability to create a virtual surround sound environment adds a new dimension to my viewing experience, making it feel like I have a personal home theater. What impressed me most was the ease of use. The included remote control simplifies the adjustment of settings, and the soundbar seamlessly integrates with various devices through Bluetooth, allowing for wireless streaming from my smartphone or tablet. Whether I'm watching action-packed movies, streaming music, or playing games, this soundbar consistently delivers rich, detailed sound. It's a game-changer for anyone looking to elevate their home audio setup without the complexity of a full surround sound system. In conclusion, this soundbar has proven to be a fantastic addition to my entertainment system. It strikes the perfect balance between style and substance, providing a cinematic audio experience in the comfort of my own home. I highly recommend this soundbar for anyone seeking an affordable yet powerful audio upgrade.
I would recommend this to a friend Rated 1 out of 5 stars
Hedgehog
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed, the sound bar worked fine, the sub woofer wouldn’t work. Spent a long tine on the help line. So glad Best Buy has a help line. Best Buy made returning it very smooth.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Hedgehog,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our Sound Bars. Our Sound Bars are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the Sound Bars we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible.
Best of luck!
TCL Social Support
Rated 1 out of 5 stars
Glitchy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrifying loud sound came from subwoofer randomly. Happened a couple times. If you look through reviews, I am not the only person to experience this. Connected to new TCL TV via HDMI. Returned to BB with no problem.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mulan33,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our soundbars. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support