Customer Ratings & Reviews
- Model:
- TS9030-NA
- |
- SKU:
- 6427540
Customer reviews
Rating 3.7 out of 5 stars with 310 reviews
(310 customer reviews)Rating by feature
- Value3.9
Rating 3.9 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers consistently note the Alto 9+ sound bar's excellent sound quality and immersive Dolby Atmos experience. Many are impressed with the overall sound quality, with some even saying they can hear objects moving around the room. The easy setup process is also widely praised, making it a user-friendly option for many. However, some users have encountered connectivity issues and concerns with the volume levels.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Tcl alto 9+
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as crisp as you might want it to be…low top end volume. A sonos beam gen 1 without sub is a better option.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dpitt,
Thank you for taking the time to provide your feedback. This sound bar typically produces great sound. There are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. If you need further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need assistance with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Sound quality
Rated 1 out of 5 stars
Audio Delay causes lips sync issues!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio Delay causes lips sync issues!!! I had to return this. It is excellent for music and sounds wonderful. It just that all the audio processing it does causes a delay in the sound. this causes the sound to be behind the lips moving on TV. This was the deal breaker.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Gavis,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our soundbars. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality nice sound, hdmi arc allows for single remote usage.
I would recommend this to a friendRated 5 out of 5 stars
Performed admirably.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was surprised how well this unit performed. I have a 20 speaker surround setup in my movie room but I needed something in the living room. This does admirably well, it does not hold a candle to a real setup but then again no soundbar will ever achieve that.
I would recommend this to a friend- Cons mentioned:Durability
Rated 1 out of 5 stars
Junk!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to go with a TCL TV at Christmas time. Immediately had issues with the sound syncing with the TV. We were able to eventually resolve this to where it was off slightly but not really noticeable. 8 months later and it has completely stopped working. I would definitely not recommend this. Get a better quality brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kate,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Great budget sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice little soundbar that delivers Atmos, but not super robust.
I would recommend this to a friendRated 3 out of 5 stars
TCL SOUNDBAR!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first TCL SOUNDBAR and it was ok, not great, just ok. Could not really hear the atmosphere effect.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi woffie,
Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Nice combo w TCL TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked this sound bar and subwoofer so much, we bought a second. Using the HDMI ARC connection on the TV is great. The arc port auto turns on/off the pair. The only thing to note is we chose to disable the TV speakers on the TV, so all sound comes through the combo.
I would recommend this to a friendRated 5 out of 5 stars
Perfect companion to the TCL 6 Series
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plug and play! The Ray-DANZ technology implemented for virtual surround with Dolby Atmos is truly impressive and the full integration with the TCL lineup of TVs makes it a no brainer in the sub $500 sound bar market. You won't be disappointed especially if paired with the TCL 6 series TV.
I would recommend this to a friend- Cons mentioned:Defective
Rated 2 out of 5 stars
Defective product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We subsequently returned the item since it was defective!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Joseph
TCL Customer Support
Rated 3 out of 5 stars
Samsung compatible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total "man-cave" item. No more to say...the Best Buy salesman recommended this for ease of use.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi KitKat,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your soundbar thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great Sound Bar with Ray-danz and Dolby Atmos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was received extremely well into the household. Packaging was sturdy and the out of box experience was very nice. Set-up was pretty simple and the high end acoustics sounds awesome. Aesthetics are high end to match the sound quality.
I would recommend this to a friendRated 5 out of 5 stars
Gotta get for TCL TV, you will love it!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pairing this set up with my TCL TV was easy and sounds awesome compared to more expensive sound bars and the nicest thing is the Roku TV remote works for both unless adjusting sound settings, great set up for TCL users
I would recommend this to a friendRated 3 out of 5 stars
Sound Guy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh. I’m used to high end so it was very disappointing but worth it on a budget
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AirGuy,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your soundbar thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed to the extreme.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to go with my Samsung QLED QTQ70 65” thinking it’d be a step up in quality from the JBL soundbar I’ve had for nearly two years. I was wrong. There is no way to monitor what the volume is at, the sound level does not transfer well between what platform or streaming service you use, and the lip sync is AWFUL. I thought that with the lip sync button there might be better ability to monitor that, but my TV and this soundbar do not pair well with each other at all. When I adjust the lip sync on the soundbar, the TV adjusts its monitoring of the lip sync as well and eventually the sync drifts. Never mind the fact that it doesn’t even register my PS5’s audio - it just doesn’t recognize it! I had to unplug the eARC just so I could hear my PS5’s audio, albeit from the TV speakers. Definitely going with a Samsung soundbar as I will be returning this product. I just hope this isn’t a common issue for future customers who buy this product.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rowan,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
It's fine.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's fine. Does the job and is better than the tv speakers but not much to write home about.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi MackinATX,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your soundbar thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Connectivity issues
Rated 1 out of 5 stars
TCL Alto 9+ Soundbar - Subwoofer Dead!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 11 months ago. Worked fine for first several months. Subwoofer has completely died. Cannot automatically or manually pair with soundbar any more. Have tried everything in the very limited manual, subwoofer will not even enter pairing mode.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi EYfromNW,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your subwoofer. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great soundbar for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t understand some of the low reviews. Excellent sound bar. Has bluetooth, wi-fi, chromecast, virtual dolby atmos, and integrates well with TCL tv. Sounds great for the price. Very satisfied with my purchase.
I would recommend this to a friendRated 3 out of 5 stars
Tcl
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you for all the help and support you are the best
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Jess,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your soundbar thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Look elsewhere
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is so so. My sub is already sounding like it's blown. Has a weird quirk where it doesn't stay on the last volume setting you chose, it always reverts back to Tv setting. And finally it won't connect to wifi to do an update. Overall very unhappy with my purchase. Good thing is was inexpensive.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tsss,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support