Customer Ratings & Reviews
- Model:
- TS9030-NA
- |
- SKU:
- 6427540
Customer reviews
Rating 3.7 out of 5 stars with 310 reviews
(310 customer reviews)Rating by feature
- Value3.9
Rating 3.9 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers consistently note the Alto 9+ sound bar's excellent sound quality and immersive Dolby Atmos experience. Many are impressed with the overall sound quality, with some even saying they can hear objects moving around the room. The easy setup process is also widely praised, making it a user-friendly option for many. However, some users have encountered connectivity issues and concerns with the volume levels.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Samsung quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung Q70T has a great picture and the motion rate is excellent.The ease of using the apps is another plus.Overall i think this tv is a great buy and bestbuy was a great buy.
I would recommend this to a friendRated 1 out of 5 stars
Out of sync!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sync is bad! Audio terribly out of sync. You can only sync forward, not backwards, which it needs. Shouldn't need sync at all, so annoying! Tried all options on soundbar and tv, both hdmi and s/pdif optical, and still no luck. Gave it a shot and missed my return window to return it. Needs a firmware update TLC.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RJS1,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
So So quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to enhance my TV viewing experience as I purchased a TCL 75" Series 6 TV. I must say that the TV speakers had better sound quality than the recommended sound bar TCL Alto 9+3.1. Returned the sound bar after 2 weeks as it did not deliver a better sound experience.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JV2021,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our soundbars. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Impressed!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar far surpasses the cheaper Samsung it replaced. You hear every instrument and clarity is awesome. Family members say the same thing when they hear it.
I would recommend this to a friendRated 1 out of 5 stars
Not even close to Atmos
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this just to give some improvement over built-in TV speakers for a guest room. It works fine for that purpose. However, the virtualized surround and simulated Atmos are nowhere near convincing. We can’t detect any additional height with the Atmos over non-Atmos systems we have had. Also, the curved openings meant to provide a wider sound stage seem more gimmicky than functional. For us, we don’t think the 9+ lives up to its marketing claims. The surround effects are modest at best and the Atmos effects are nonexistent. This soundbar would be a more reasonable proposition with a price point around $200, but definitely not $300 when there are much better non-Atmos systems on the market for that price.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Brodenstein,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. It sounds like there may be an issue with the ways the soundbar was setup. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not ready for prime time
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Straight up gimmick. Sound is so thin you might as well hook up a subwoofer and use your tv's speakers. I got this for $200 with the current promotion and will still return it. I hate the hollow, tin can sound that these cheap sounders put out. Add as many dust collecting plastic wings as you want, it will not compensate for the fact that the main soundbar is incapable of anything deeper than the 3 cheap tweeters can pump out. The woofer adds boom but no depth. You hear it, but don't feel it. This soundbar was made for those that feel the TV speakers are OK but wouldn't mind a little more. If you want real sound, avoid the gimmicks and just buy real soundbar/sub set.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. There are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. If you need further assistance, please reach out to us at [email protected] with your contact information and a description of what you need assistance with. Someone will get back to you as soon as they can. We look forward to working with you!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
As advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Far exceeded my expectations. Tons of adjustable pounding bass. Sleek design. Would and have recommended. Would buy again.
I would recommend this to a friendRated 5 out of 5 stars
TCL 9+ 3.1 Sound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well as expected. Easy to install to a TCL 75 in series 8 TV. Plugged in through the HDMI connection and the TV installed by itself.
I would recommend this to a friendRated 5 out of 5 stars
Great Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Performance at a low cost, this is my first dolby atmos surround system and it exceeded my expectations. Design is simple and great
I would recommend this to a friendRated 5 out of 5 stars
BOOOM
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOUDDDDD omg the base the sound is so good and you can’t change it to music , movie , tv etc how ever you want it love it
I would recommend this to a friendRated 5 out of 5 stars
Perfect
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well TCL suprise me with this sound Bar really laud and with the Dolby Atmos on it is amazing how the movie sound like
I would recommend this to a friendRated 5 out of 5 stars
TCL surround sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tcl surround sound sound bar and subwoofer are great combination to add to your TV for a extra boost of sound
I would recommend this to a friendRated 5 out of 5 stars
TCL
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, the sound is powerful, and I love their products.
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 1 out of 5 stars
Overpriced and unit failed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for tow days and then the HDMI output port burnt up. Can no longer get sound out of it. After software update the sound improved.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JOJO86,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
BMan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with the TCL TV. Had s Bose before and could not get the sound bar and TV on the same remote
I would recommend this to a friendRated 1 out of 5 stars
Expected more.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just hooked this up today and was surprised by how thin it sounds. I called TCL support and we went through everything to make sure I hooked it up right and no improvement to sound. I bought it for the Dolby Atmos but I can’t get past the tin can sound. My old Vizio soundbar is really much better. I moved to my living room and ended up with the same results. I didn’t expect it to outperform My Elac Uni’s or my main speakers but I honestly was shocked that it couldn’t perform as well as my Vizio Soundbar. I still plan to purchase a TCL Series 6 TV this holiday. This thing is going back.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DeeYounger,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our soundbars. Our soundbars are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the soundbars we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Awesome deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge improvement over by TV speakers! I love my TV but didn't realize how much sound I was missing!
I would recommend this to a friendRated 5 out of 5 stars
TCL Soundbar has great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good integration with our Roku TV and the sound is great in our living room. Easy setup with HDMI ARC.
I would recommend this to a friend- Cons mentioned:Connectivity issues
Rated 1 out of 5 stars
TCL needs some TLC
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues pairing subwoofer with the system. Not the best sound. Returned and purchased another brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Brent,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality. Exactly what I am looking for. Great price/value ratio for sure.
I would recommend this to a friend