Customer Ratings & Reviews
- Model:
- TS9030-NA
- |
- SKU:
- 6427540
Customer reviews
Rating 3.7 out of 5 stars with 310 reviews
(310 customer reviews)Rating by feature
- Value3.9
Rating 3.9 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers consistently note the Alto 9+ sound bar's excellent sound quality and immersive Dolby Atmos experience. Many are impressed with the overall sound quality, with some even saying they can hear objects moving around the room. The easy setup process is also widely praised, making it a user-friendly option for many. However, some users have encountered connectivity issues and concerns with the volume levels.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Nice product by TCL
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am rating this a 4 because of the style. I took it back because of the size. I did not think it was this big, but I was using this with my AIO computer on my desk and I had no room left. Sound was nice, connection was easy, and the Bluetooth version 5 was great. High quality as well. I liked the style of the subwoofer and sound bar as well. The remote has all of the options too which is hard to find in most of the sound bars they make today. I would recommend this to anyone who plans on using this with their TV.
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 4 out of 5 stars
First for me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy it . It is the first sound bar I have every owned. I watch A lot of movies. The difference is huge with and with out. Bob
I would recommend this to a friend - Cons mentioned:Volume
Rated 2 out of 5 stars
Better to spend more for quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is probably a decent sound bar for the money. But overall it isn't that loud. I typically keep it around 40-50/100 just to hear it well, and I have to get it up to about 85+ before it sounds loud. My old sound system I kept around 10-20 for normal listening, and it would get loud around 50. It also keeps cutting out, especially when it is turned up. Lastly, when I hit + or -, it very SLOWLY increases or decreases the volume. That's fine at first, but I would expect it to pick up speed the longer you hold the button. So going from 40-80 or visa versa seems to take forever.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi HogCall,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Connectivity issues
Rated 1 out of 5 stars
Faulty Model from TCL stay away from this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please stay away from this product. Please be aware of the return policy on this product. It has got only a 15-day return policy. Now the question comes why only 15 days for this product? Why best buy can you answer me? I would like to listen other than "yeah, we have a short return policy is set for certain items". I will tell you why; best buy is aware that this model is a faulty model from TCL and wants to clear their inventory. The lifetime of this product is 11-20 days, and you need to juggle around with the best buy and TCL in negotiating the returns factor. PLEASE DO NOT FALL INTO THIS!! Below are the issues: 1. Movie dialogues are not audible. 2. subwoofer suddenly gets unpaired (even though it is placed within 3feet apart from the soundbar). 3. Soundbar stops detecting input after sometime. Again if anyone thinks like, "yeah, every product has mixed reviews," Feel free to buy it.. but question yourself why there is a shorter returns period for this product. I hope u got my answer!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ASumb,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Wasn’t great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is just OK. It does have a “wide sound stage” but it doesn’t really provide surround sound. It can process and play Atmos and other sound formats, but it only ever sounds like stereo. Every time you turn the tv on the sound reverts to TV, so if you want to set it to movie you have to change it every time. The final straw for me with this sound bar was, even though I have a TCL tv (so you’d figure it would work flawlessly) at least 2-3 times a week there would be no audio and I’d have to unplug it and plug it back in. This ends up being a pain because of the hatch in the back that covers the plugs. It’s awkward and not easy to get on and off. Spend the money and get a more expensive one.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MS11,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Dolby atmos, Sound quality
Rated 5 out of 5 stars
Heck of a value.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Love Dolby Atmos for a low cost. Movies and games sound awesome.
I would recommend this to a friend - Pros mentioned:Easy setup
Rated 4 out of 5 stars
Useful add on to a TCL TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and decent quality. It is good for a small to medium room. In a large room it is not as effective
I would recommend this to a friend Rated 4 out of 5 stars
Very close to 5.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not hook this up with the optical connection, use the HDMI ARC setting. When you use the HDMI ARC setting it sets up automatically and does an amazing job. NOT IN THE INSTRUCTIONS! If the instructions would have spelled out how it was intended to be setup the would be a 5. Not quite as nice as the unit it replaced but still much better than the TV speakers.
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 5 out of 5 stars
I've been waiting since last summer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been in Europe since last year. Got it last night. Holy smokes. It's great. I can't believe the sound for 300 dollars. I love it. My room has very high vaulted ceilings. So an up firing sound bar was out. I got a new Sony 950h in February. This ices that cake. I recommend this to everyone who wants great sound from earc. I knew this was special by the care in which it was packed.
I would recommend this to a friend - Cons mentioned:Durability
Rated 3 out of 5 stars
For a well used family room
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't last that long. BT is iffy and the Bass is thin. But for an area with kids, drinks, cats, dogs, and family traffic, does it's job
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi BB36,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your soundbar thus far. If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Sound quality
Rated 2 out of 5 stars
AV delay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good but the audio has a delay on my TCL 6 Series R635 which is very frustrating. I changed the audio to stereo (defeating the point of Atmos) and it improved but is still a problem. I need to check if the sound bar has a lag on other TVs or if its just a bad match between the TCL sound bar and the TCL TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KenS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with audio sync. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Sound qualityCons mentioned:Connectivity issues
Rated 1 out of 5 stars
Dont waste your time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great and had a beautiful sound when i added it to my TCL 50" for the first 3 days, then after the third day it would not sync through the ARC hook up. After constant resetting and powering on and off it would sync up, but still no sound would come out of the bar itself. So i boxed it up,returned it, paid the extra $30and got a Sony soundbar with wireless sub and have had absolutely no issues with a crisper sound.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our soundbars. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TCL Alto 9+ 3.1 Channel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to go with my TCL 6-series TV I had purchased a bit earlier from the local store. At the time I didn't want to purchase a soundbar/sub as I wanted to a bit more time to research, but I did take a purchase ticket on the display with me. About a week or so later I decided to pick up this unit and when I went to the store to purchase one I found out that it was actually on sale at a reduced price when I was in the store earlier, and to purchase it now it would have been fifty dollars more. I showed the local AV guy the ticket I had picked up earlier and he promptly went to management with my concerns. In the spot they honored the earlier price, no hassles whatsoever, and away I went with the TCL soundbar/sub. Great staff and pleasant transaction (Hixon store, Chattanooga TN). The soundbar/sub are really great for the price point. Stereo sound is a bit hard to differentiate in my living room but I have a large odd shaped room so I'm not going to ping TCL on that. That said, sound fills the room, sound quality is great, and the sub really makes it sound like I'm sitting in a theater. TL;DR clear quality sound at a good price point. This unit is a keeper.
I would recommend this to a friend- Pros mentioned:Dolby atmos
Rated 5 out of 5 stars
One of the first Roku TV ready soundbar .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Roku TV ready soundbar means it integrate seamlessly with my TV since it's roku and I only use one remote for both. Very easy set-up, Dolby Atmos, good quality sound. 2 side firing speakers & 1 front firing delivering accurate voice positioning. Bluetooth, Google assistant & Chromecast built-in. With a wireless subwoofer to tie it all together.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Best bang for your buck!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frankly this is the most amazing sound bar I've ever heard. I took back my $400 sound bar as it blew it out of the water. I also had a 6 speaker setup with a Dolby Atmos receiver and this, again, just surpassed it all. If you're looking for amazing, room filling, Atmos sound. Don't delay if you're waffling, it is just the best.
I would recommend this to a friend - Pros mentioned:Easy setup, Sound quality
Rated 5 out of 5 stars
Great product for price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Easy to hook up. Sound quality is good.
I would recommend this to a friend Rated 4 out of 5 stars
decent for the price & if you have a tcl tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when it works, its solid - but when it doesn’t it’s a PITA. i’ve had to reset it a few times after the audio started lagging with my roku tv, but there was an update recently that has seemed to alleviate this issue. fingers crossed it will only get better with future updates. if i didn’t have a tcl tv i probably would have gone with something else, but it syncs up quite nicely so i can’t complain.
I would recommend this to a friend- Pros mentioned:Price
Rated 5 out of 5 stars
Pretty Dope
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For what it is and having atmos at this price point? It’s great. Kinda sucks changing modes every time I turn it on, but that’s a very minor inconvenience. I synced up seamlessly with my existing TCL. Love the design aesthetic. I’m not an audiophile by any means, this completes my bedroom and does exactly what I need.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 4 out of 5 stars
Best at this price point.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound. Great price. Sounds better with the volume over 50%.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 4 out of 5 stars
good not best
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good quality, but i was looking for something more powerful
I would recommend this to a friend









